Steak ‘n Shake

Worst stake & shake I ever been. The restaurant is absolutely unsanitary and dirty;there was trash all over the floor, the seats are ripped off, the bathroom is nasty and smelly. The worst of all it was the server who raised her voice at me for telling her that the food was wrong and told me to eat it because that was what she understood when taking my order. This place is 5 min away from my house but I rather drive to another location.

Late night burger craving? Check.
Steak ‘n Shake is open 24 hours and serves up great fresh burgers at a great price. I love their fries, but this time got the garlic Parmesan version which sounds great in theory, but lacked on flavor. On the other hand, hubby’s Cajun fries were delicious ! It is 29 cents extra for the fry flavoring and worth every penny for the Cajun at least. Salt and vinegar will be my next try.
They do put mustard on your burger so if you are a non-​mustard fan, let them know and they will accommodate :). Service is very nice and sweet, but really slow for a fast food joint. Also, the manager seemed confused about the orders and almost mixed them up: O. There was also a huge line through the drive thru which meant that drive thru was also experiencing the wait times we did by ordering inside to-​go.
One thing I wish they would fix is seating if you are taking food to go. Just a bench or two would have made that wait a bit more tolerable. Even a set place to stand because we got asked three times if we need to be seated :(. You either stand at the register or in the line to be seated. There is nowhere else by the door unless you go outside. With those waiting times, there should definitely be a spot!

Quite possibly the friendliest and most attentive staff you’ve ever met at a «faster food» place. Its not just the whole «southern hospitality» stereotype, they’re genuinely happy and friendly staff that check in with every table and guest… not just their station but with all the tables and counter stools. Ive never been called «Hon», «sugar» or «doll» so many times in a 30 min period!
Oh yea, the food is awesome, def not «fast food»!

Great prices for good fast food. Not loud at all and staff is very friendly. Our waitress for the evening was Rachel. Her upbeat attitude and her way of making sure everything was ok is great. We have visited many time and we will be back.

My scheduled Thanksgiving plans went out the window when I came down with a horrible cold, so in Thanksgiving night, I drove around town in my jammies searching for a restaurant with a drive thru window. Alas, there was Steak ‘N Shake — major brownie points for being open on Thanksgiving, but that’s all the brownie points they’ll get from me.
As I pulled up to the order menu and intercom, I was greeted by a faceless (at that point), unfriendly (bordering on rude) staff member. They barked at me to «hold» several times, but I hadn’t even spoken yet. The wait for the food was approximately 15 minutes (which is expected since not many places were open at that point) and the staff member who collected my money and gave me my food seemed distracted (again, not too upset about this as I wouldn’t want to be working on Thanksgiving). However, when she handed me my food, I specifically asked if my fries were in the bag since I didn’t smell them (yeah, sounds weird — but we all know the smell of fries, am I right?). There was a long line of cars behind me, so I felt pressured to move along and not check for myself.
Whelp, surprise, surprise — no fries were in the bag when I got home (and no, I didn’t eat them in the car… this time). Also, I ordered a chicken taco salad and there was beef on it. It looked as though they started putting beef, but then remembered that I ordered chicken instead. I ate it anyway since I was hungry. Luckily, I also ordered a turkey club. It was okay, but sloppily put together and the mayo tasted weird. Next time, I will double check my order!

Thanks for the cold burger. I don’t mind waiting for a hot one. Every time I go to steak and shake I anticipate waiting a little bit longer but this one is ridiculous. I’ve had to wait over 30 minutes the last time I was here before they realized they lost the ticket for my food. The only thing they did for me was give me a coupon for a free meal that expired in 5 days. No manager came to talk to me either which I think 45 minutes for 2 burgers requires a manager checking on the guest. I work at a fine dining restaurant and two burger there takes 15 minutes or less. Tonight was just outrageous how you could hand off a cold burger and cold fries. Get it together Steak and Shake!

This was not the best visit I’ve had to a Steak n’ Shake. Although the service was good the food was terrible. Flying in from Phoenix with my son, arriving at 2am and looking forward to an awesome burger and fries (a cheat meal for me) this was a huge disappointment. On a trip to the bathroom I over heard a seemingly «off the clock» employee make a comment regarding the cook getting in trouble for reheating the fries. I should have bolted then… upon the foods arrival it was no surprise the fries were definitely stale and reheated, hard and gross actually. The burger was nothing special… ok at best. The floors in the actual restaurant were extremely dirty. The fact that we stayed was a testament to our normal expectation of a steak and shake. If you are going to stay open 24hrs a day you are gonna have up your game tremendously for this location. Otherwise you are now one of a million restaurants that stay open for those hours to serve drunk people that don’t care about the food they are eating let alone the cleanliness of the atmosphere. Again, the server Angel was very good and is the only reason I am giving this location two stars.

They should not offer drive-​thru service. The whole point of a drive-​thru is quick, efficient service. This location is so slow I waited for 15 minutes in the drive-​thru. When the person in front of me finally left I drove off without even getting my food. I guarantee I would have had to wait another 5 minutes after I paid for them to bring my salad out to me. They never have the food ready at the window. They must have one person making the food!

Took forever to be seated and order placed. Good was okay but just waited a long time.

This steak and shake rarely disappoints in food quality. The only reason it loses a star is because it is hard to be seated when you try to eat in. Granted, the staff is really busy but its just annoying to be standing so long. If we could be seated and wait in our seats it would be way better. Why does steak and shake not invest in a hostess that also cleans tables?

Love the shakes at this place! And the fact that the prices are so low! The food is really good too! The skinny fries with cheese are fire! My kids love eating here as well!

Steak and shake is a great go to place for a delicious shake and a greasy burger! Can’t go wrong there! But, that is where it stops. The men’s bathroom needs a power washing. It was so disgusting and the smell was atrocious. Made me re-​think the cleanliness of the whole restaurant. Management please step up and get this place cleaned up.

Went here tonight. The employees cannot listen. I ordered a burger with mustard, pickles, cheese, bacon, and the burger ONLY. I reiterated 5x that I only wanted those things on it. There ends up with no mustard and ketchup and onions on it. They didn’t give me my chili fries that I ordered, after asking 5x. Not a good first impression with this steak and shake. Back home they always got it right. They didn’t seem to care at all here tonight.

I just got back from this location, having eaten here many many times over the past 7 years. Unlike many other restaurants, Steak ‘n Shake has actually introduced lower-​priced menu options which afford it’s patrons the option to choose from a variety of different style burger and fry combos for just $ 3.99.
On this most recent visit, I had a coupon for a Royale Burger and Fries (for $ 4.49, because bacon and eggs aren’t cheap). Usually I get a Double Steakburger with cheese or a Frisco Melt, but on this occasion I felt like changing things up.
I’ve never had an issue with presentation, but this burger was probably one of the best looking fast food burgers I’ve ever seen. This could be attributed to the longer-​than-​average wait time, so they might have been able to pay more care and attention to each burger. Whatever the reason, the result was a delicious looking AND tasting burger.

Assume this will apply to all Steak and Shake restaurants. I was returning from a meeting in Winter Park yesterday and stopped at a Steak and Shake (haven’t been to one in years). Went inside to order a takeout and noticed the Steakburger Shooters on the menu (yes mini-​steakburgers) Since Krystal burgers have been steadily disappearing in Florida this is a great alternative with less grease and real meat :) I got the Shooters and Fries (Ketchup/​Mustard version with Cheese) with a Shake. Shooters and Shake were excellent. Should have passed on the fries they weren’t the best but typical for a Steak and Shake. They still rate a 5 star just for the Shooters!

2^nd time this week. But this time was Shake part. We came for a desert shake. My son and I just had bad service from a different restaurant. Didn’t eat desert so we decided on a shake to go. We talked in. They were busy.
Everyone all smiles, even a customer wanted to take a picture of my sons funny saying on this t-​shirt while waiting on the shakes.
The Shakes come out we leave feel great and two awesome tasting shakes. See ya on the flip fop.

I waited a little over 15 minutes for food. I think I’ll stick to just shakes from here.

Took me awhile to figure out which one we went to. The locations offered on the site are way off, they put this one near goldenrod it’s way off.
Anyway the one we went to is on 436 just south of Aloma. This is the one I am pretty sure.
We got in and seated in a few minutes, they were busy. i have to say right away I looked around and saw the servers busting ass. Here is the great part, for the most part the servers were if my estimate is right, in their 60’s. iI tell you they were busting ass.
Our waitress was Cassandra she was in her 60’s with a limp she was incredible. Got our orders, refilled the drinks, asked if we were ok. Taking care of all her tables, bussing tables, working the register. Had our check up fast and, got us in and out under 30 minutes. All of the waiters and waitresses were incredible, I know because I always watch for my reviews. Shella also older and fast, I missed some of the other waiters names they were all good. No sitting around talking with themselves all business.
Even the younger guy working as a waiter was good. i have never seen people turn tables as fast as these guys were. Taking orders, delivering food, bussing tables at lightning speed. I think it didn’t matter who’s table it was it was all hands in.
The manager is doing an outstanding job training and hiring these people. As I said for the most part at least four grandparent age. Excellent employ older folks.
Cassandra was great

It really is hit or miss with the food at Steak n shake. Unfortunately, instead of indulging in my usual milk shake happy hour, I ordered a steak burger and fries. Both felt like they were room temp and my bread was a little soggied. My friend became sick to the stomach about 2 hours after eating his burger. Sorry, SNS, «L» on both the burgers and the fries this time.

Standard Steak N Shake overall. You’ve got your cheap diner food, choice of milkshakes, passable service, and questionable cleanliness.
I went to get to-​go milkshakes with a couple friends tonight. The girl didn’t acknowledge us for a while at the cash register, not a big deal but still noticeable. The milkshakes were all good but were smaller than expected, unfortunately.
The floor was super sticky and the bathroom was quite gross. It wasn’t shocking, but it didn’t really make me want to eat food cooked here if they can’t take care of anything inside the building.