Universal Tailor

I went to two different alterations shops, both would not take on my rather complicated job of altering the neckline into a deep scoop on my wedding dress, front and back. Universal Tailor took on the job and charged a very reasonable price. They had about two weeks to get the job done. It was not ready on the day promised. Luckily I had a few more days until the wedding and she had it done the next day and did a fabulous job. Their communication isn’t great, deadlines are missed but the work is excellent.

I have been going here for years and the quality of the work has always been good BUT it is the WORST ran business I have ever seen. I dropped off a pair of pants to be hemmed and was promised completion in three days. When I go to pick up on the day the pants were supposed to be ready, they couldn’t locate my pants and then discovered they hadn’t been started yet. Owner promised they would be ready in two more days. Drive back in two days to pick up only to find the owner’s husband in the store with the lights on and door locked. He saw me trying to open the door and refused to acknowledge me. I returned a few hours later to find the wife back and the door unlocked. To my disappointment, my items were still not ready. Tomorrow will be my 4^th trip to this establishment to pick up my stuff– not holding my breath it will be ready and will NOT go back. They offered no apology– only laugh when they say «not ready yet». I, for one, do not find my wasted time or gas a laughing matter.

Customer service is not great and they did not finish my garmet on time and had to come back and pick it up

I am with Shanen. If I could give less than one star, I would. Not because of the quality of work, but because of the irresponsible hours. Dropped off a piece on Friday and was guaranteed it by Tuesday because it was something for an event that night. They did not even open at all that Tuesday. I asked the restaurant next door and she said they just didn’t come in the entire day. I called and left messages and no return until the next day. Had to purchase a new item at last minute. When I did pick item up, he didn’t offer any apology or way to make it better. He charged me full price and did not even care that he had not fulfilled his end of the deal. I don’t deny that they do good work, but when you promise someone an item on a certain day and then don’t even open the business, you can’t be trusted.

If we could give less than 1 star, we would. Chose this place for some suit alterations because it had some pretty good reviews. We dropped a piece off over a week ago that was supposed to be ready by New Year’s Eve for an event… When we went today to pick up, they hadn’t even begun working on it! The man told us he’d let us know at 3. After 3:30 and we didn’t hear we called back and the lady said she was just starting work on it!!! Asked if we could pick up tomorrow… Obviously not! What a disappointment!

Universal Tailor is a solid alterations place. I have had things hemmed, zippers replaced, buttons sewn on, you name it. They do a good job for a fair price and the turn around time is fast. I am a fan for sure.