Kellyco Metal Detector Superstore

I’m not new to the metal detecting world. When I was a kid, I’d go to local dealers that ranged from full blown metal detector shops to guys who sold metal detectors out of their garage. I tripped across Kellyco back then in the treasure hunting magazines, but as someone who couldn’t afford to order anything, I just never shopped there. As an adult, I decided to give them a try. I’ve made two purchases. One was for my personal metal detector and the other was a tool for my business so that we can locate water leaks in homes and in the ground. Both times, my experience has been flawless. Whenever I have a question, I can always count on the folks at Kellyco to answer them using my language. When I had difficulty choosing a particular model, they were right there to guide me towards the one that would do everything I needed without the extra fluff or useless features that would clutter up my screen and frustrate me whenever I tried to use my machine.
I simply can’t say enough good things about my experience shopping here. I know that sometimes it can be frustrating trying to find that right fit with a machine, but the folks at Kellyco certainly can make the selection process a very pleasant experience. I especially enjoyed working with Leilani during my last venture into the electronic world. She not only made sure the model I chose was a good fit, but even did an inventory check for me, and handled everything as if it were for her own purchase. That’s exactly why I go back to Kellyco before I go anywhere else. I get the most bang for my buck and the experience to back up any support I need using my machines.

I went online on Dec 24^th to purchase a coil for my etrac. I submitted and paid for it. I got a automated email response but with no invoice or order number. I called over the weekend as Ivana stated they were open Dec 24 9am-​5pm and also on Sat 26^th 9am-​5pm. I was sent to «voicemail jail». So no response. When I called Monday morning Dec 29^th (5 days after the order) I spoke to Ivana who stated she had to manually input the order because sometimes the website does this hmmm? So then I asked for a tracking number. She then stated all she can give me was a order number at this time because it has not shipped ooooookkkkk? So I still can’t confirm that the item is coming. I told her this was poor customer service stating that it takes 5 days for kellyco to submit an order, especially since the company was open on Dec 24 and Dec 26^th. Doesn’t anybody from customer service follow up on the orders/​emails? Ivana did not want to take ownership of the issue. I asked her is it my fault that the website/​computer system not work? She said no, I then said is it Kellyco she stated sarcastically that she would have to check with the I.T. dept. I told her I was not happy with the customer service department and that I wanted to take this issue to a higher level person or owner of the company. She just apologized and didn’t ask to transfer the call to someone of a higher level. Here’s a copy of the automated email:
On Tuesday, December 23, 2014 9:35 PM, Kellyco Metal Detectors
wrote:
Kellyco Metal Detectors
— — — — — — — — — — — — — — — — — —
Order Number:
Detailed Invoice:
Date Ordered: Wednesday 24 December, 2014
Products
— — — — — — — — — — — — — — — — — —
1 x 13″ Ultimate DD Search Coil (Minelab E-​Series) (134−13ue) = $ 179.95
— — — — — — — — — — — — — — — — — —
Sub-​Total: $ 179.95
FedEx (Total items: 1 pcs. Total weight: 3.38 lbs.) (Ground Home Delivery (4 — 8 days)): $ 11.24
Total: $ 191.19
Delivery Address
— — — — — — — — — — — — — — — — — —

I purchased a Garrett ace 350 metal detector with the accessory option 2. I also elected to get the BOGO bounty hunter Pilot. I was notified that the Ace 350 will be in their warehouse the next day (Friday) and shipped either that day or the following Monday. I called and checked on Friday and the detector did arrive as scheduled and they told me it would be Monday for shipment. I Called on Tuesday to see if it had been shipped and for some reason it was still sitting in the warehouse. I told them I was expecting to use the product this coming weekend and the 5 days shipping transit would make that impossible. The products left the warehouse that afternoon and are estimated to arrive on Tuesday the 26^th of March. I was kind of disappointed that I will not be able to use my metal detector this weekend but as long as everything comes shipped as advertised I will be happy.

WOW!
ya know just when your thinkin the whole world is a cruel sadistic setup
ANd you delve further into your hobbies to avoid everyone then a place like Kellyco comes along and shatters that perception.
If I would have bought the items and Detector I bought individually I would have spent a couple hundred dollars more easily.
Yep for my needs I’m browsing Kellyco first.
And they have evreything related. And the staff though busy was super patient and sincere.
Thank you Kellyco. Im looking forward to warmer days now thanks to you.
Its nice not have to be a Bush family member and still enjoy the gifts of MDing