Absolute Home Comfort, Inc

While my initial rating would have been much higher, the follow-​up I received from Ken and Sarah was absolutely hideous. I called Absolute this past winter when our furnace stopped blowing hot air. Ken was sent out and fixed the problem… temporarily. The second time we called, Ken did a much better job of actually diagnosing the problem and fixed it properly. I had requested a quote to replace the entire furnace unit — no doubt a tedious job. Ken made it sound that they could do the job no problem. Then, I never heard back from him. I called and spoke to Sarah who assured me I would hear from Ken. I never did. If you can’t or don’t want the job, tell me. Don’t just leave me hanging. That is the absolute worst type of customer service you can deliver, especially when you have someone with money in hand. Communication is easy. Someone should have called me back.

We couldn’t be happier with Matt and Absolute Home Comfort. We found him on Unilocal and decided to trust the opinions of previous reviewers. So glad we did! We hired him to move an electrical box for us, and to check/​replace a few outlets. There are many things we can do ourselves, but electrical work is definitely NOT one of them.
He showed up on time, did a fantastic and efficient job, and his pricing was incredibly reasonable. Since then, he’s been back a couple of times to either check out new issues, or just give us advice on how to handle things on our own.
I’m pretty sure Matt is tired of hearing from us by now but you would never know it. He is very friendly, patient, and doesn’t treat you like an idiot who has no idea what you’re doing. He is also very fair with his rates. No complaints at all!
We have been incredibly satisfied with Matt’s work and I highly recommend him for your electrical and carpentry needs. I’m sure we’ll be calling him again soon!

Too notch customer service. Matt went above and beyond what I would expect to see that we were happy customers and the problem was resolved. Highly recommended!

Came on time and knew what was wrong and fix the problem and was friendly and great knowledge. Good customer services

Very nice, efficient, fixed wiring and part problem (i.e. Last years company screw up) in under 2 hours. Costs on par with others. A pleasant, live person answers the phone, and they showed up on time booked.

I asked for a quote and one of their guys came to take a look. They said they’d get back to me in ~1 week. I waited, but didn’t hear anything. So I emailed and asked about it, but they said it will take another few days. Waited again, and asked them again, still told me to wait. It’s been over a months, but I still haven’t heard back. Horrendous customer service.

Brandon came out looked at my property and then never came back with a quote or a reply. After trying a few times to get a response I gave up. I would give them a one star but he was at least pleasant before he stopped responding.

I am guilty of reading many Unilocal reviews but never writing any, so here goes! Our condo’s heat and a/​c were coming on at the same time and it was driving us crazy.
We contacted SEVERAL heating/​cooling contractors and couldn’t get anyone to even come look at it. Finally we contacted Absolute Home Comfort via their Website, received a return call and scheduled an appointment. The soonest opening was 2 weeks out but still we were grateful to get someone to finally help us!
Brendan came out this morning, diagnosed the issue, and gave us some recommendations for the future around servicing our heating and cooling units. He was very friendly and resourceful. I would definitely recommend Absolute.

Scheduled a service call for a broken central A/​C system. Brendan came out and determined that the problem was with the condenser, which is on the roof. He didnt have a ladder the right size to access it so had to come back the next day. He came back, examined the condenser, and said it needed a new part that he would have to pick up or order. Before leaving to get the part he tried to sell me on replacing the condenser in its entirety at an estimated cost of $ 2500. When I opted to just replace the broken part, he left and said he would possibly come back that night to replace the part, or would call me if the part had to be ordered. Didn’t hear from him that night and had to text him for an update. He said that the store didn’t have the part and since the order went in late that it might not make the morning truck but that he would let me know asap in the morning. Sure enough, no word from him the next day. I called him and got voice mail He texted me back saying that Monday was a possibility (it was Friday and scheduled to be in the 90s all weekend) but he couldn’t guarantee it and that I should try to find someone else and that he «wouldn’t charge me even though I agreed to pay for the service call». Ha! Pay for what? He didn’t fix the problem AND wasted about 5 hours of my time. Definitely avoid this company at all costs!

ABHC is truly as good as it gets. I’m a new homeowner, relocating from overseas, and inherited both a leaky roof and a leaky kitchen sink. We also wanted to make our living room cozier and use the space more efficiently.
ABHC and Matt solved our leak issues, and helped transform our living room by building and installing gorgeous built-​in shelves. At all times, ABHC provided the most professional, knowledgeable and friendly service that I could imagine, and we will always be using them to keep our home in excellent shape.
To provide more background: We were still in the process of moving when the leaky roof came to light, so after Matt came over for the initial check, he took on the problem entirely. (We were 10,000 miles away.)
Matt figured out that it was not the roof, but the skylight that was leaking. Matt kept me informed the entire time, fixed the leak, called the manufacturer to check warranty status, arranged for them to come over to check his repair to make sure it didn’t void the warranty, and then negotiated with the manufacturer to waive their standard service fee as they said his repair was perfect. (It had not even occurred to me to approach the skylight manufacturer!)
In addition, while we were gone, Matt designed, built and installed the most gorgeous set of shelves in our living room. Matt scanned and emailed three different designs, drawn to scale, so that I could select the one I liked best. He then built the entire set, and emailed us photographs of the progress.
ABHC is a great service, and I can’t recommend them more highly.

We used them a few years ago and they were GREAT! I can’t believe I didn’t think to call them sooner! I’m ringing them tomorrow!

6 stars! Absolute Home Comfort was an ideal experience. My wife and I are new homeowners, and we inherited a faulty heating system (one zone was always on even with the thermostat off) and water damage from 3 separate leaks. Absolute home comfort diagnosed and fixed all our issues with great care on an aggressive schedule for a very competitive price.
Matt first came over to fix my heat, and I knew I would like him immediately. He was super friendly, and he patiently and enthusiastically showed me (a dumb new home owner) how my heating system works.
One of our heat zones was constantly running even though the rest were working fine. Matt correctly diagnosed and fixed the issue (leaky check valve).
While he was here, he diagnosed our leaky roof. Our insurance assessor could not figure out where the leaks were coming from, but Matt figured it out in 20 minutes! Turns out we had two leaks in opposite sides of the house, plus a leaking shower floor. Matt and his team repaired the leaks and all the water damage in all 3 rooms. These guys work hard (I get tired just watching them), and they do great work. And they were really flexible on schedule, which was great since it was during the winter holidays.
All my interactions with Matt and the crew were pleasant and productive. He was super helpful at explaining things, giving us options, and clearly explaining all price implications. He really understood our price restrictions, and he worked hard to give us the best deal for our budget.
AHC didn’t just repair our home, but they left me with a much better understanding of my house overall. I love working with them, and I will continue to do so for future home repair projects.

I did not get any major work done, just a routine furnace cleaning. But from what I’ve seen so far, I’m impressed. Brendan was courteous, clear, and professional. The work was thorough and reasonably priced. I’m a fan!

I called up AHC to install a downdraft for our cooktop after our regular HVAC guy became a flake. They were quick to call me back and came out to do an estimate at no charge.
Brendan was very helpful and informative and their price was in line with other estimates we received. He came to do the job and was quick, clean, and even offered up a solution that cleaned up the ceiling in our basement.
Great guy and I’m definitely going to use them again if I need anything.

Absolute Home Comfort is the best. We bought an old house and needed a new boiler/​hot water system. Joe came out, explained all the options and gave a decent quote. They then killed themselves putting in a great, efficient system in two days. Fast, clean, and really good at communicating — there when they said they’d be, everything works perfectly, and they filled out all the paperwork for some rebates. Great guys, great work.

Absolute Home Comfort was recommended to me by
. I needed to have my old gas stove disconnected & my newly restored 1950’s gas stove installed in it’s place. I also needed to have my shutoff from the city waterline repaired & updated. These guys (Joe & Jay) did a fantastic job. Great guys, great attitude, great work, & great prices. Words really can’t say enough. These guys are my «go to guys» for any future plumbing work around my house. I got estimates from other plumbers for work listed above. Boston Standard Plumbing & Heating was extremely overpriced compared to what Joe & Jay charged. Tipperary Plumbing never got back to me after numerous attempts on my part. William J Malcolm & Son never got back to me after numerous attempts on my part. I highly recommend Absolute Home Comfort!

Despite the 12 inch storm last night, Joe from Absolute Home Comfort came out to my house, on a Saturday, and were very pleasant to work with. They fixed a burst pipe in my radiant heat system and did another minor job on the fly as well. Good guys, didn’t feel like they were trying to put the screws to me. They responded immediately to my service call as well. As long as the work holds up, I’ll definitely call them again. They do plumbing, electric work, HVAC and other general work.