Atlantis Waterpark Hotel

Room was clean. Breakfast was fair-​to-​cheap, but if that’s your expectation, it was sufficient.
Location was great and price seemed reasonable. Alcohol bar in pool area was nice. $ 5.75 beers seems high, but other places apparently avg. $ 6. So, plan ahead.
Upon arriving, our reservation had been cancelled 2 weeks earlier. No notation why, never got a call or email, and sure enough, credit card was refunded. Luckily, i guess, there were still rooms available. Also, the rate for 2 nights was then $ 40 less than a group rate we booked 6 weeks earlier.
The adult pool was recently repaired and the water was ground temp. I wish the desk would have mentioned that when we got the Chula passes. Night 1, we got swim ready, played some arcade games and then, 50 degree water. It was too late to go elsewhere. Next day, tested water, 50 degrees. Mentioned the heater was prob never turned back on and went to Chula.
Had a few questions during the breakfast few minutes, and received mostly grunts in response. I don’t feel this hotel is paying attention to the service skills of those they employ in customer facing roles. Next morning, water was 70 degrees as we ate and left.
We still accomplished everything for the weekend, so no il, but no reason to stay there again.

We were disappointed. Arrived in the room and the toilet chain was disconnected, the whirlpool had some hair in it. We stayed two nights and housekeeping failed to give us towels, toilet paper, or kleenex. When we walked to the front to request the items, there was no apologies. Also, the sleeper bed was very damaged, asked for pillows to fill in the gap caused by it being broken, the front office staff would only give my husband 2 pillows and was unkind about it. I went for two more and got them, along with a nasty look.
The rooms aren’t so bad, the staff needs some training for sure. The breakfast being served in the hot pool area is just a dumb idea. They have a banquet room off the pool that could be used, but it isn’t.
My suggestion is PLEASE train the staff, update the rooms, review housekeeping, and move the breakfast into the banquet room. I will not return. All the «little problems» added up to ruin our mini vacation.

We bought 2 nights in the double queen room from Groupon. I know the Dells is a theme park city so I knew it was not the ritz. We stayed mid February so the summer craziness was not existent.
The room was nice. New tv and furniture. The carpet is old but clean. Bathroom and sink are old but clean as well. I always sanitize but was confident in the job they did. We were right by the skyway. I was nervous about the traffic noise but luckily it was not an issue. I was happy we were close to the pool. We had family stay at the same hotel at our second night and the staff graciously switched them to a room next to us. Very very pleased with their customer service.
The waterpark is more like a pool with a zero depth mini park great for toddlers. My kids loved it. We received free passes to Chula Vistas which was awesome! The continental breakfast was mainly carbs. Needs fresh fruit and better set up. It was located in the pool room. Very hot atmosphere. The waffles were made fresh.
The hotel needs a few updates like most hotels do. But for the price and location I will definitely go back. Winter dells is fun!

First time we stayed at this hotel and definitely the last. Had various issues, the first was heat stopped working, then we were right by an exit door which slammed everytime someone left and shook our room. Last was the quality of the room was very disappointing. Management did not do anything to make us feel we were valued customers and did not try to make our stay any better. Hope they do something to resolve these issues.

While I agree it’s what you make of it you need to take your expectations and half them before you come here.
Pros
— includes tickets to Chula Vista waterpark for each person
— is pretty centrally located, about 8 min from anything in the Dells
— friendly front desk staff
— fridge in every room
— free breakfast
— likely great for families with kids up to about 6 with on-​site pool
Cons
— old and dingy, needs updating
— free weekend breakfast lacks protein and is like someone made stuff at home and brought it to work. Not a continental breakfast.
— on site waterpark is a pool, not a park
— no on-​site restaurant
With the Groupon we had and the free passes to chula vista it was worth it, and it really might be a great deal for families with kids but we were three adults. I give this three stars instead of 2 for these reasons.

So I should preset all of this by saying that I received the room for 2 nights complimentary. So I should not be one to complain, but the day after I noticed I had some bites that had come from what I believed was bed bugs. We had noticed some Asian beetles while we were in the room and while those were not an issue, we did notice a dead other bug in the carpet but we did not think much of it. I called to inform the manager, and while they took down my number, they never followed up. I would probably not repeat. Although the suite was nice sized and there was a balcony, the aftermath was not worth the stay there.

Personally, I don’t even want to give this place one star. I didn’t have my expectations set very high. I know that you get what you pay for and was expecting out of date décor, etc. The hotel was FILTHY. My room barely was cleaned. The shower was gross an appeared to have dried blood still on it. The jet whirlpool tub had hair in it. I took a washcloth and wiped at the tub once and it came back black. The floors had sticky spots and my sink wasn’t cleaned. The nightstand had a huge wet spot that gosh knows what. The room had furniture it that looked it belonged in a St. Vinnys in a bargain bin. It was falling apart. When we arrived, the guy behind the desk told us we were there too early and our reservation was for October 30^th not the 3^rd. We explained that we booked the room over the phone with a person and it was indeed for the 3^rd. He said nothing and finally asked if we wanted to change our room to todays date. They were out of the whirlpool suite. But they’d give us a suite with a fireplace and whirlpool. He was very rude when we asked if was going to be the same price. They also didn’t even offer the Chula Vista tickets. The breakfast was poor quality. They serve it in the pool area, so you eat while kids are jumping in the pool. Hopefully no one spills food because it’s right by all the pool and would contaminate that. I can deal with the outdated décor but I can NOT deal with how incredibly UNCLEAN this hotel was. Spend the money and go to a hotel that owns cleaner.

If you pay close attention to detail this hotel is exactly what you would expect it to be, low down and a two star property. For starters the check in process had a very long wait however the customer service was on point. The housekeeping facilities portrayed to be unpleasant to the naked eye. The rooms were only updated in respect to the televisions everything else needed to be gutted out and replaced. The pool areas seemed to be old not updated since opening. Again It was everything you would expect of a 2 star hotel.

I paid over $ 500 to stay 2 nights in the Neptune Suite. (A Monday & Tuesday) Unbelievable! Dirty, smelly, ripped bedding, walls are scraped up, some 1990 television for the king bed, tv for living area is above the fireplace. That would be cute if it were not put on backwards so that it faces the ceiling! No dresser. Carpets stained. You cant have certain lights on unless every single light is on. The place needs upkeep badly. But my favorite, the «lifeguard» for the pool had jeans & tennis shoes on & a t shirt. Certainly in no shape to save or protect my children. He never left the chair & played on his phone. I could keep going but I suggest you keep looking if you want to stay there. Waste of hard earned money & precious vacation time. Very sad.

We would go back, let’s start with that. This deal met our vacation needs, a nice enough place to sleep, breakfast, and tickets to both Chula Vista and Noah’s Ark waterpark. We were thrilled with the deal, tickets to both parks on all days of stay. (3 days 2 nights). The tickets did not disappoint, we had a great time and had very little to coordinated. Two days were hot and sunny, third days was cold and rainy, so perfect for the indoor park at Chula Vista. Having an option for bad weather was stress relieving!
The hotel was… sufficient. Sure there was a few things I turned up my nose at but Decent amount of space our family of five, staff was courteous, well located by Noah’s ark (we still drove to Noah ark you are going to walk enough on the park.) and other attractions.
Breakfast-​was a carb overload, waffles, toast, donuts, cereal, vanilla yogurt, fruit cocktail, English muffins, pastries. We added peanut butter to the waffles to get a bit of proteins. And oddly it was served poolside. So we dressed in our suits and splashed around for a bit, after breakfast, but that was all we used the hotel «waterpark». It would be nice for small children, especially dealing with naptime. I don’t want to be overly harsh, it was nice to have the option and the underwater theme was enjoyable. Just had better options at the big parks.

It’s what you make it. This is not a fancy hotel. There is bigger and better in the Dells area, HOWEVER, the deal you get with this place is awesome.
The service–
Check in was a breeze and anyone I talked to at the front desk during our stay was always friendly. I spoke with a housekeeper about Noah’s Ark and she was very helpful and friendly. The room was kept clean. Breakfast was served in the larger indoor pool area at the bar. What a mess that was. You have people trying to eat, people trying to swim, and I personally thought this was uninviting. Since there are three pool areas I think it would be a better idea to leave those pools closed during breakfast. I did not think the breakfast staff was friendly. Or able to keep up with the crowd. The food was good though.
The room–
We stayed in a mermaid room on the lower level. We had a Jacuzzi tub right in the room that we had no use for, except to hang our wet things on because we didn’t have a balcony. It was updated but not fancy. There wasn’t a tub in the bathroom, which if I had little ones I would have been disappointed. But I don’t, so if worked for us. There was coffee in the room so my husband was happy. It was a little weird to have topless mermaids on the walls with our 9 and 13 year boys in the room. Honestly they probably didn’t notice but my husband and I thought it was a little awkward and unnecessary. Beds were fine. Lots of pillows in the room which I appreciated.
Parking–
They have enough but if you get back too late you will be parking in the upper back area. You will then have to enter in through the larger pool area. Some reviews made this seem horrible and that parking was so ridiculous. It’s not.
The pools–
There are two pools right off the lobby. You walk right into an indoor one with a small slide and two basketball hoops. Their are bathrooms also located in there. You then walk out to the only outdoor pool. There are suppose to be two waterfalls in the main pool but there weren’t any. The is another slide outside and a baby pool with an even smaller slide. There was a decent size hot tub outside underneath a «rock’ enclosure. The other two pools and hot tub (and where breakfast is located) are in a different section of the hotel. They are newer and one is a good size with two basketball hoops and the other is a shallow pool with a little play center and a couple of little slides. The hot tub was okay but like most places was taken over by kids :(
The deals–
We got free breakfast, a coupon book (that we have kept and are using for our next trip up), free passes to Chula Vista’s water-​park and Noah’s Ark water-​park. We got wrist bands that we wore our entire stay and could have gone to either place as many times as we wanted. We saved Chula Vista for a cold, rainy day because they have an indoor park. Noah’s Ark was in walking distance for our family but if our kids were much younger we would have needed to drive.
Overall–
Some of the reviews I read worried me because they made this place seem like a tiny dump. It’s not. If you want fancy then you will need to go somewhere else. They do seem to be updating but not every room may be updated yet. We looked at places that seem to have everything right there on site, including the big water-​parks. I’m so glad we didn’t do that. We were able to get out and see the town and what it offered. We were able to go out and enjoy our adventurous days and then come back and enjoy some quieter pool time. When us adults just wanted to have a drink and relax we could while the kids swam until 10pm. (The indoor pool is open until 11pm) I also read reviews that said it was geared towards littler kids. I don’t believe that to be true either. Our 9 and 13 year old boys thoroughly enjoyed themselves with many other kids their age. Basketball in the pool was a HUGE hit! So don’t underestimate the advantages of the smaller places in the big tourists areas.

Short version:
Decent hotel when you’re staying in Wisconsin Dells. If you can get it on a deal, it’s BEYOND worth it compared to prices in the nearby area. Even standard priced is okay. It has the most value during the summer (because Noah’s Ark is open for the free tickets and the hotel provides free breakfasts), but it’s still a good choice during off-​season. The hotel probably isn’t going to «wow!» you, but it’s a good value, has good service, and is pretty clean.
Long version:
I ended up getting a Groupon deal for this hotel, so I decided to make an impromptu trip up to Wisconsin Dells. This hotel is located pretty close to the «central» Wisconsin Dells area, so a lot of things are within a 2-​mile walking distance. It’s located directly next to the Dells Ducks attraction. You can easily walk to Mr. Pancake, Noah’s Ark, and other places. Since I came during an off-​peak season, not all usual features were available. During peak season, Atlantis gives you complimentary tickets to Noah’s Ark and Chula Visit Waterpark as well as complimentary breakfast each day of your stay. All rooms comes with a refrigerator, microwave, and free wi-​fi. Most rooms have a balcony. The balconies come with two plastic chairs which are kept tilted at an angle to keep them pretty clean for when you want to use them. Atlantis also has two in-​building indoor waterparks for guests only as well.
My room also come equipped with a small coffee machine and lots of cups. Four (relatively flat) pillows per bed. The room was immaculately clean when I arrived, and I have no complaints. The mirror doesn’t even show any signs of fingerprints or streaks. The rooms have in-​room control for AC/​heat — though the AC/​heat control and the microwave are a bit dated in style.
Checking in was relatively simple. Everything was done within 5 minutes, and the lobbyist was happy to explain the best routes to get to my room. The lobby has alcoholic and non-​alcoholic drinks you can purchase as well as snacks. One of the indoor pools is down for maintanence, and I was a bit disappointed. I checked their social media and websites, and nowhere is this mentioned. However, the other pool, which is located on the top of building (fourth floor) was still fine. It was a regularly adult swimming pool area as well as a play area for kids. It also has an attached arcade.
During the off-​season, you’re going to miss out on things. The upstairs bar/​food area doesn’t open at all during weekdays. There isn’t a free breakfast during weekdays either. (Considering there are only 5 – 10 cars in the parking lot right now, I’d imagine it isn’t cost-​efficient for them to offer breakfast when there are so few guests.)
The upstairs pool definitely doesn’t count as a «waterpark», though, so don’t expect it. It has a large, adult-​sized swimming pool that goes in depths from 3 feet to 5 feet. Only 5 feet. I have no idea why it doesn’t go deeper. The children’s area has a toddler-​sized slide as well as two mini children’s slides to entertain the kids. There are a lot of little decorative animal-​fountains too, but the rules clearly state to keep children from climbing on top of them. When I went into the park at 9PM, it was entirely deserted, and I have to admit that I played on the children’s slides. They’re surprisingly fun and slick. Not once did I get an uncomfortable spot or «catch» on anything. Sometimes people cut corners on children’s areas, but they did a good job with this one. The water is somewhat heated in both areas. It isn’t frigid, but it isn’t super warm, either.
Don’t stay at the Atlantis for the waterparks located at the hotel. You’ll be very disappointed. Stay here in order to save money AND go visit some of the dedicated waterparks around town such as Chula Vista or Noah’s Ark. It’s obvious that the waterparks here at the hotel weren’t designed to be a main attraction.
My largest complaint was the size of the body towels. They didn’t even cover my torso, and I’m pretty short. They are about the size of the «hand towels» I have at home. However, the hotel provides 6-​ish per room, so you can use multiple towels if need be. For being a hotel with waterparks where you need towels, though, these towels are pretty sad.
I’d definitely come back. Extremely good value, pretty good location, and clean. May not have all of the frills or win a beauty competition for décor, but it’s a good hotel.

We stayed this weekend for automotion. The place it’s self isn’t anything special they have 3 different pools and a tiny arcade.
The room was nice it has a balcony which was nice. The only draw back of that was they had weird carpeting on it and it was gross to stand on barefoot. Saturday morning we had a 9am wake up call from the cleaning lady I was NOT happy even after I yelled were sleeping and she still kept knocking so for fear of a stranger in our room I got up and went to the door and told her were fine.
Saturday night there was absolutely no parking so I had to park around the hotel and walk. When I told them that there was no parking they told me to park behind the pool… It was a little insensitive on their part I felt. I know it’s not the biggest deal but it’s annoying that Friday there was no problem and Saturday it’s parking wars. The whole problem was that people who were watching the cars parked in their lot but they just didn’t care.

Went here for weekend getaway. Had a nice time. Room was decent size for 6 people. Price was affordable even without a groupon. Everything was clean. Chula vista passes were included with our stay and the drive was only 10 minutes away. Kids had fun at waterpark however they enjoyed the pool area alot more. Hot tub was great way for adults to unwind. Bar was open, which made it even easier. Overall a great getaway. Kids had fun and so did we. Would of given 5 stars if it wasn’t for the pool not having someone to supervise those unruly kids, also the noise level. Kids running around in hallway could be heard in room. Wish parent would watch their kids. Not let them run around like that.

Stayed here with my gf and her 3 kids for their spring break and was very disappointed. We had a Neptune Suite which shouldn’t even bothered to be called a suite as in my mind that conjurs visions of luxury. To start with there was an unidentifiable substance on the glass front of the fireplace. I understand that children stay in this room a lot but housekeeping should be wiping EVERYTHING in the room down which it is very apparent they do not. The chair and couch in the room were both stained and dirty and needed to be replaced. The beds were lumpy-​there were literally 2 butt indents in our bed. The sheets on our bed had giant holes in them. I complained to the housekeeping staff and they did change them but for over $ 200 a night they should never have been put on. I could tell the housekeeping staff did not take pride in their hotel nor did they want to do any more work than they had to do. The one day we did get housekeeping service she only took the trash and left us fresh towels. Which gets me to the point that the bath towels were the size of hand towels and were extremely thin and well used. Probably just in our room this was an issue but the vent fan was loud and sounded like it was trying to take off. Also the toliet paper here was so thin and cheap it fell apart as you were trying to get it off the roll.
As far as the other areas of the hotel, the pool area is ok but the hot tub only had jets working on one side. The waterpark area is geared for the younger kids which is fine b/​c they hotel includes passes to Chula Vista. The breakfast was a joke and unless you are really pinching your pennies there I would skip and go out for it. First off it is served in the pool area-​literally in the pool. So while you are dressed and trying to make your way to the bar area where it is set up you have to walk past the pools and avoid being splashed by the children who are already in there playing, it’s loud, it’s humid and it smells like cholrine. Not exactly appetizing. Second the selection is carb-​o-​rific! There’s a dude making mini waffles then you also get your choice of toast, muffins, danish and cereal. There was a giant tub of canned fruit cocktail and the coffee was basically colored water.
For the amount of $ spent per night at this place you’d think they could afford the upkeep of at least their linen supply and pool area. The only plus side is the location of the property as it’s kind of in the middle of anywhere you’d like to go in the Dells and we had plenty of space in our room. If you do stay here I recommend bringing your own towels and possibly linens as well as TP from home to feel more comfortable. I’d also bring a can of lysol and wipe everything in the room down before you touch it.

Thanks to their Groupon, we stayed in a
Neptune Suite for one night. It was my husband and I and our two sons (ages 4&6). The suite was in nice condition and laid out well. The hotel and room were very clean and the staff extremely nice. The day we arrived, the kids swam in the water park area. It isn’t huge, but between the kids water area, arcade, regular pool, etc it served our purpose. The following day we had their continental breakfast on the pool patio and checked out so we could enjoy our free passes at Chula Vista. We’d stay there again.

This hotel is falling apart. For the price you pay, it’s not worth it. We stayed in the Neptune suite. The carpet was stained. There was hair in the tub. The whirl pool had a layer of scum on it. And the wall paper was bubbling and falling off the wall. The first thing my 5 yr old said while walking into the room was, «mommy it stinks in here.» Enough said. I do not recommend this place. Oh yes don’t forget to bring towels to the pool area because they do not supple them for you.

I was here a couple of nights ago. I was staying in a mermaid suite which was a little smaller than expected. The whirlpool inside the room made up for it though! We were enjoying it for a lot of the night. They also have a indoor pool area and right next to it a outdoor pool area that both stay open until 10 pm and are located on the first floor. They have another pool that stays open until 11pm on the 4^th floor. My experience here was great!

Stay here for the deals!
My family and I just recently visited the Dells, and decided to stay at the Atlantis. The hotel is obviously dated, but it had a lot of fun things to offer my kids. They have their own small indoor «waterpark» with a couple slides and pool. The bigger pool has basketball hoops which both of my kids were excited about.
The hotel has an overall musty smell which is to be expected with all the post-​swim bodies wandering the halls.
The complimentary breakfast is a joke, but whatever, it’s not why we chose the place. They offer tiny waffles, pastries, and cereal.
The hotel gives out free passes to Noah’s Ark Waterpark and Chula Vista Indoor Waterpark which are both very impressive places. Noah’s Ark runs $ 39/​person, and Chula Vista $ 29/​person. So that $ 275 we got in free park passes far surpassed the $ 180 we spent to stay.
The room itself was standard, nice patio, and came with both a mini fridge and microwave.
:)

Just to begin, this isn’t a 5 star resort, I’m giving it 5 stars to counteract all the bad reviews this place gets. We had a phenomenal time here!
We came here using a Groupon for the Mermaid Suite, a room with a queen (?) bed, and a whirlpool tub in the room. Mermaid themed décor? Yes, cheesy indeed, but kind of cute and quirky.
The tub worked great, and actually ended up being bigger than I expected. I suppose it could use an update, since one of the panels on the side was chipped off, but since it worked, I didn’t mind.
The bed was fairly comfortable, and the pillows were nothing special. (We drove for 3 hours to get up there, we probably wouldn’t have noticed if the bed wasn’t comfortable.)
The towels in the room were somewhat lacking, we had enough towels, but for being a hotel with a water park, I wish they would have been bigger. We used our own beach towels for the pool, and to shower.
The room was a good size, and clean, and I’m just going to put it out there that I LOVE when hotels have the toilet and shower in the bathroom, and the sink in the main area… makes it so much easier!
The hotel overall was really nice. Kind of a confusing layout, but we managed.
I can’t comment on the outdoor park, but it looked decent from the parking lot.
There’s a pool next to the lobby with a water slide, a sauna, and some basketball hoops, then on the 4^th floor is a kiddie water «park», a regular pool (which seemed dirty to us), and a hot tub. I had fun on the slides in the water park (I’m short, and a little kid at heart) and we both enjoyed the pool next to the lobby.
And hey, free Chula Vista entry!
Overall, the hotel is decent, the staff was nice, and we can’t beat the price we payed to stay there. It was a great mini vacation for us, and with a good deal, we’d stay again.