Timber Trails Apartments

This property and Ripple Creek Park apartments in Port Edwards are managed by the same property manager. The apartments are fine, but dirty when you move in. The real issue is the property manager herself.
We’ll talk about the property manager first. From our first interaction she was rude and seemed aloof. We moved cross country as my husband was getting out of the Marine Corps. When we got to the apartment we were rushed into signing the lease. We noticed a smell and asked other tenants. She did not disclose to us that the previous tenants were smoking IN the house. Her reply to us wanting to move to a new unit «are you KIDDING me?» She called me and said «you tell (other tenant’s name) to stop being a drama queen and mind her own business.» I hadn’t even met this tenant yet. She gossips about tenants to other tenants and uses full names while doing so. She’s hung up on me multiple times and has cried on the phone. She’s even gone as far as to call me «nasty» while answering her extremely invasive questions about my personal life. She smokes in front of the leasing office while yelling at tenants on their balconies. While turning in the keys she informed us that we won’t be getting our security deposit back for no reason and screamed at us to «GET OUT OF MY OFFICE BEFORE I CALL THE POLICE!» My mother went back in, with my 1 year old in her arms, to ask a question and she screamed at her again.
Case in point, the property manager is the most unprofessional, impulsive, arrogant, condescending, overly emotional, extremely degrading to her tenants, and just downright rude. I could go on… but I think you get the point. But what’s worse? It’s not just her, it’s the entire Oakbrook Properties company.
Now onto the apartment itself. We stayed at Ripple Creek Apartments. Upon move in there was cat hair under the heaters and cat nails in the (extremely stained) carpeting. We found batteries IN the heaters. The first time we used the oven we had to shut it off because it wreaked of cat urine and smoked an obscene amount. The houses aren’t sound proof at all so you hear the train (which is in the back yard) and the neighbors constantly.
The only plus side to the community is that (most of) the tenants at Ripple Creek are awesome.