Bob’s Discount Furniture

Bob’s is the kind of place that you must enter with the «you get what you pay for» mentality and the acceptance that you’re buying junk because at the moment, you can’t/wont/don’t want to buy anything better. That being said…
I just purchased a sofa online after visiting the store in person to test it out. Felt great, interacted with a gentleman known as «Coach» who was helpful, not pushy, and told me honestly that purchasing in-​store versus online helps him and not me. So, I purchased online and mentioned his name to toss him some credit.
Our couch was in-​stock. I received a confirmation email stating I would get a phone call within 24 hours to schedule my delivery. Got the call within an hour– woohoo!
The next day, I call to see if I can reschedule and they’re very accommodating. Turns out none of the other available times worked any better for me, so I kept the original. Pleasant interaction anyway.
The day before delivery I receive my 4 hour delivery window. The day of, it’s shrunk down to an hour and a half. It fluctuated a bit that day but stayed generally the same.
Within that window, I get the call that they’re nearby. Everything’s going well!
They arrive at my apartment building, squeeze the truck in, and gentleman «A» asks me which floor I live on and do I have an elevator. I say 4^th floor, no elevator. I’m promptly told they’re not allowed to deliver past the third floor without an elevator. I promptly say «here we go, knew something had to happen». After some back and forth he asks his partner, gentleman «B», if he minds doing it anyway and he declines to do it. Uhhh… what? No where in the pre-​purchase, purchase, or post-​purchase documentation does this ever pop up. And I do my research, so I know this isn’t hidden anywhere online either. A tells me I can ask B myself if I want to. Great, let me just negotiate with an irritable delivery man. I do so, badly, until he gets so fed up (apparently) that says «ok ok let’s go»
Cut to an hour and a half later, light fixtures removed from the hallways, railings removed from the stairwells, and much grunting, the couch is just outside my apartment door. B rushes past me and down the stairs, never to be seen again. A receives multiple angry phone calls from B, tells me they’re going to be late for their next delivery, so I sign a note that says I’ll remove the door of my apartment and push the couch in myself. Not ideal, but what could I do at that point.
Now, I’m left with a fully wrapped couch in the hallway, pieces of our apartment building strewn everywhere, and no one to help for 3 hours.
You can bet in those 3 hours I contacted customer service who were, to my admitted shock, extremely apologetic and helpful. I was immediately advised that no– delivery does not stop at the third floor and gentlemen A and B should not have caused the initial issue in the first place. I was assured that my delivery fee would be waived and upon getting the couch inside and checking for damage, additional compensation could be discussed. After getting the couch inside (and unwrapped, and with legs put on, which should have been handled during delivery) I notice a few spots of visible stuffing and a tear on the left side. I call back and am at first told that a supervisor will not approve compensation beyond the delivery fee. That doesn’t fly. I oh-​so-​nicely ask to speak to said supervisor, and I speak to an account manager who was very helpful in providing additional compensation that I am pleased with.
After all is said and done, I have a couch in my living room that I don’t expect to last forever (or even very long) because, as we discussed, «you get what you pay for». But, I also have compensation for the terrible delivery experience and faith that Bob’s does, to some degree, train their customer service teams. Thank you, Bob’s, for the ‘meh’ experience that I fully anticipated having with your company.

I purchased a sectional from Bob’s about 2 years ago and it is falling apart. The cushions sag and the leather is peeling from the cushions. We purchased theGoof Proof protection plan after being told it would cover «any and all damages» that was a lie! After calling customer service to have this issue repaired the extremely rude agent informed me that the damages would not be covered because this is «normal wear and tear» and that is not part of the protection plan. After asking to speak with a manager or someone who could help me with refuting this I was given a mailing address to send a letter. This is poor customer service and even worse furniture! Buyer Beware!

I had ordered 2 pieces of furniture at the Woburn location. Very please with my purchase, however. I wanted the Breakfast with Bob– b/​c of a «miscommunication» I was not on the Breakfast with Bobs 630am — 930am list and not happy due to my work schedule. I give this review 4 stars b. c of this «miscommunication» BUT… the store Manager Mark was awesome during this process! He followed up to make sure I got the best time slot possible for delivery and compensated with a gift card for my stress. I have purchased many pieces of furniture from other bob locations with terrible customer service. This is the second time I have purchased from Woburn and will def go back

DO NOT BUY FURNITURE HERE. It’s a waste of money. I will never shop at Bob’s again. We bought a couch — had to get it fixed within months of having it. We bought a couple of chairs and an ottoman — had to get the ottoman fixed because it was broken when they delivered it. We bought a dining set — one of the chairs broke and now we have 5 chairs instead of 6 because they actually refuse to fix or replace the chair because it’s out of warranty. Their prices are cheap because the quality is terrible.

Awful experience. After only a few years my leather furniture is cracked and falling apart. Purchased the «Goof Proof» insurance which turned out to be a fraud. The salesman lied to us and told us ANY damage to this furniture would be covered if we purchased this additional coverage. Submitted a claim last year which was denied. Very dishonest company. I have to buy a new living room set now as this was purely junk.

The entire Bob’s furniture stores has one central number for their customer service for phone queries and follow ups. Long wait times are very typical.. Whatever store you buy furniture from, all calls get answered same poor quality. I WOULD NEVER BUY AGAIN FROM THIS STORE.
Service after buying furniture is as cheap as it can get. Sorry to say.
* I had to call several times to get my furniture problems fixed. I have bought the 5 year Goof proof plan.
* Service agent dropped call and never returned the call as courtesy.
* Have to wait at least 15 minutes for any person to come on phone be it week day or week end.
* My service order was cancelled without letting me know or calling me. I waited the whole day — Saturday — for their service man to show up. I came to know that no one is going to show up after calling them 3 times.
— Do not expect a good service if you buy from them.
— My chair got loose screws within 1 year of buying from them.
— The coffee table screws also come up loose frequently.
— The recliner mechanism in sofa was faulty. it took forever to get it to fixed from them.

I would not recommend shopping here. Seriously. The money you save is NOT worth the poor quality and furniture you will need to replace in the not so distant future. We purchased the libre sectional with matching ottoman when we bought our first house. The delivery people were not professional at all. One had pants literally falling off him (circa 1995 style) and his underwear were exposed the whole time in front of my 3 year old. They were slamming stuff all over my hard wood floors and took no care at all. We then found out that the ottoman came without legs and they would have to mail them. About 10 minutes after they left I noticed a rip, and that really this thing was a piece of junk. They said they could replace the piece that was ripped in 2 weeks. I told them unacceptable and I had in 2 days. After the second piece was delivered I noted that the chaise and couch were not the same height which was awkward and that the two pieces don’t fully snap together. That’s the way it is designed, the second you sit on it, the whole thing comes apart. Also, the stitching on the ottoman is off and looks really poor and about to fray. After a couple of days the cushions were seeming to take the shape of someone sitting on it, and we had barely used it!!!
I called and asked them to take it back and I was told they don’t take returns. I don’t think that’s even legal. A manager said they would take it back and gave me a date for pick up so I bought a new set somewhere else and took the day off work for the pick up. THEY NEVER EVEN SCHEDULED MY PICK UP. So I wasted a day off and now I need to reschedule the delivery of my other set for after they take this piece of junk.
DO NOT SHOP HERE, IT IS NOT WORTH IT. Spend the money, if you can, for a better quality establishment, it is worth it in the long run.

We purchased the couch in April and i took the day off of work on the delivery day. It was supposed to be here between 8 – 11. At 11 o’clock I called customer service because I didn’t receive then couch. I was told they were running behind but I was the next stop. By 3 o’clock they still weren’t there! At this point I had to go get my daughter from school (which is 5 minutes from my house). So I drove to get my daughter down the street and of course bobs calls and says we are at the house. I told them I was right down the street id be there in 2 minutes. When I arrived (2 minutes later) they were gone. I called the guy back three times and it kept going straight to voicemail. I was so frustrated! I called customer service and told them what happened and they said the guys will TRY to make it back there tonight! Of course They never did!
The next available date they had was three weeks away. I asked them if they could squeeze me in sooner BC of what happened but we were told they can’t. 3 weeks later they deliver the couch 4 hrs after the delivery time I was given! The guys came in thew the couch in my living room, one piece was literally upside down and it was still wrapped in plastic not assembled! We called to let bobs know and they said they were sorry but they had no one to come assemble it until the following week!!!
We decided to open it and assemble it our selves bc we didn’t want to wait. When we opened it there were two large rips! We called and asked for a manager explained the entire situation and the lady couldn’t of cared less!!!
After another MONTH we finally got the correct couch assembled and not ripped in our house. Our couch is only 4 months old and it has holes in ever cushion! And the throw pillows are falling apart!!! We will never shop at bobs again! The place is a joke and the furniture is crap!

Me and my boyfriend purchased a new bedroom set.
When the delivery guys came my boyfriend moved out of their way in our room to set up. After they left we found that all of his xbox games were taken. That is about $ 200 worth of games. We called to fill out a complaint and they said we would receive a call back last Wednesday from the store manager. So far no call. $ 200 worth of personal belongings gone and they are doing nothing to help their customers. Bobs drivers are thieves! Don’t shop here if you want to keep all of your belongings!

I had just bought a condo and so decided to buy new furniture. I bought the Miranda couch and matching chair and a half with ottoman. The chair and ottoman was out of stock and being delivered aug 8. The couch got delivered I locked up and left for work. Returned 3 days later (haven’t moved yet still was painting) and noticed a dime size hole on the corner. Called the customer number and after a long time on hold she told me they would deliver a new couch in two weeks (July 31). Couch came on time (both times) and the guys were very quick and efficient. Before they left I noticed a pull on one of the cushions so we just swapped out with old cushion.
Overall love the couch very comfortable and seems sturdy. Guess only time will tell. I would recommend bobs furniture to all

Couldn’t have been an easier process! Ordered the Colby Queen Sleeper and an Ottoman online. Received a call from the store representative shortly after to confirm all information. Items arrived on time for delivery, and the delivery people were extremely quick, efficient, and took away all debris. Great experience.

We bought a basic living room set back in 2006 that didn’t last more than a year of normal use. Since then, I was talking with a local, independent furniture store owner who casual mentioned that the who «Bob’s Stores» is really just one a line of failed businesses that Bob himself gets into, one after another. Another person (different location) brought up the point that sales may increase at any place that offers free candy, popcorn, etc, but I still go by the old saying that you can’t polish a turd.
Flash forward to 2015 and my wife decides to give them another chance after finding a decent looking bedroom set. Orders were placed, money changed hands and we were given a window for delivery of 6:00 am (???) and 11:00 am. We both took a half day off of work to be there when they arrived. First on-​line notification said 6:07 No problem, I was up and ready by then. Next said 8, then 9, then 10, etc. Then they said they had already delivered
it, then they said they drove past my place before 6:00 and we weren’t around. Calls were made, blah de blah and they finally arrived at 2:30 with the driver apologizing before taking a crap in my bathroom. Stay classy, Bobs.
The wonderful automated system said we’d be getting a call back as even the phone reps said I can get some money back. They seemed to say that to a lot of people.
So yeah, skip theses bozos and go indy.

Adam was by far the best sales rep I have ever worked with. He was not at all pushy, very knowledgeable, and would pretty much leave us alone to look around so there was no pressure. I have been to bobs for furniture a few times before, but this was the best experience.

This place should be burned down they Robed me when I was not home they had people come in my house with out me being there and stole all my jewlary and my purse thanks assholes for taking my dead grandmothers stuff ! I well be sueing the fuck out of them do not do anything with acceptance now because they well stalk you but when u call them to make a payment they don’t wanna talk to u and when u call them n tell them not to go in your house without you being there they don’t care they just go right in and still you !

Very disappointed with this store I bought my living room set my dining room set and my bedroom set with them, my couch from seating on ripped more than 6 inches, the five years guarantee one covered, the dining room set the table broke the five years guaranteed one cover they say it’s it’s a defect not to damage
The furniture will not last longer than a year I bought everything January of last year and everything is falling apart

Had to return a motorized reclining chair as my mother passed away before she could leave hospital and use it. Returned it without any troubles. They at first, asked me to phone an 800 number but this left me on hold for 20 minutes. But when the store manager realized I was on hold all that time he took care of it and made sure the return was approved.

Everyone is complaining about the extended warranted being handled by another company. Hate to tell you, but that laptop and even car extended warranties are handled by some 3^rd party company. With that being said, I purchased the Copley bedroom set and Bob-​O-​Pedic mattress for my new home. Quality is great, salesman was awesome and delivery quys quick and complete. Couldn’t have asked for an easier process. Really liked the online delivery tracker as well!

If you and your significant other are just starting out in your first apartment or first house, whatever your living situation may be and you don’t have a ton of cash just laying around then Bob’s Discount will definitely help alleviate the headache that is buying furniture. Yes their prices are significantly low for a reason, you won’t get the long lasting quality of a Jordan’s furniture but honestly when you finally start living on your own at your first place, your really just trying to get furniture that will last between 5 – 7 years while you save up and rake in the cash for the finer things in the future. Usually starting out you will be getting stuff from Bob’s, Crate and Barrel, IKEA, and West Elm. I went couch shopping and had my heart set on getting a sectional, literally went to 6 different stores all within about 20 miles of each other in Mass and finally decided 30 minutes before closing time that I was going to get the Red Mercury Bonded Leather Sectional from Bob’s.
Yes Bonded Leather is the scraps of leather mixed in w/​plastic to create a hybrid «BONDED» leather. It actually looks and feels like real leather and it should last you a long time UNLESS you have pets, kids, or are throwing a million parties and having people spill drinks all over the couch. At my place I won’t be having that except for the parties so it should last a while. For the size of the sectional which is pretty big the price was unbeatable. It seats about 6 people comfortably and 1 person thrown in on the end of the couch so 7 people. At all the other stores I went to that size couch was between 1300 – 1600 dollars. IMO that’s a steal getting it for about $ 1000. Originally it was $ 799 but when you add up the taxes plus the shipping and handling it’s around $ 1G. The only problem that occurred was the entire delivery process, i won’t call out the associate at the store who was trying to make some small talk with myself. (I WISH I WAITED AND SPOKE TO THE SUPER HOT BLONDE SALES WOMAN INSTEAD she was a SMOKESHOW!) When finalizing the order with him I asked him literally three times ok so this going to be a right side facing couch right?! «YEAH NO PROBLEM!» I’ve got everything down don’t worry about it.
SO WHAT HAPPENS WHEN THE COUCH IS DELIVERED??? IT’S A LEFT SIDE FACING COUCH! No bueno! We had to call customer service and have them make a note that it was to be returned by the movers which were really nice about the whole thing and then call back the store to re-​confirm the new order etc. that took an extra 3 days which was annoying but all i care about is that I got the couch, I’ve had it for about a month and a half now and all i can say is it’s a great first major furniture purchase!

Don’t waste your money on goof-​proof protection through their insurer Guardian Protection Products, Inc. They have so many guidelines about how you can report it that you never get service people to come out.
Watch out: If you have more than one issue to report they deny the claim. And now that they’ve documented these issues you can’t get even one of them fixed because the entire claim has now been denied. Rip-​off!
Tell them you fixed something yourself and you’ve voided the warranty.
And don’t expect them to repair punctures if you have a cat… it’s in the fine print… there’s just no way to win.

Despite the negative reviews here, I had a really positive experience buying a dining room table from Bob’s. Sure the furniture isn’t super quality, but it’s a step up from Ikea, looks nice, and is friendly on the wallet. The floor room was well organized and layed out, and the workers checked in with us but weren’t to pushy.
As for the delivery, the guys who came arrived on time despite the Friday mess with the Boston Marathon bomber shooting rampage in Watertown. I don’t think you can get much more dependable than that! I thought the online tracker was helpful, since it kept updating to more accurately reflect when the delivery would be made. Once they arrived, they assembled my new dining room table quickly, and placed it exactly where I wanted in the dining room.
I did notice some minor damage on one of the chairs, and they scheduled right then and there for a maintenance technician to repair the damage. When the technician came a week later, he realized the chair had to be replaced entirely, and got a new delivery team to send one over and take the defective one back really quickly.
Overall, I had a really good experience with Bob’s, and all of my interactions with the sales team, delivery team, repair team, and customer service team were handled with professionalism, friendliness, and appreciation of my business.