Citizens Bank

Generally I have a pleasant experience here. I came in today to fix some information on my account that was wrong. After waiting 15 minutes, I was greeted by a blonde woman who I think was the manager. She seemed pissed off to be there to begin with. As I explained the situation she began to basically tell me I didn’t know what I was talking about and the error was my fault. I explained to her that I filled out my paperwork when I started the account and it shouldn’t be wrong. She told me that it’s impossible that I filled out paperwork because they don’t do that. Funny, because that’s exactly what I did. She printed out a paper where my information was not in my handwriting. But it was still my fault. She told me to wait for someone else. Fine. After that person came up and said he would be with me in a minute. She barked at him and then rolled her eyes at his response of «I’m still with someone.» She is completely rude and unprofessional. It should never be my fault that your in a bad mood. It ended up being a quick fix with a much nicer old man.

I had the best and most friendly experience with Mr. Mukesh Raval. 5 stars is not enough. wow what a nice man, welcoming and very knowledgeable.
Citizens just became my top bank.