FedEx Office Print & Ship Center

I waited a day to write this review, as I didn’t want my displeasure to be the main reason for this review.
The customer service is seriously lacking at this particular location. The service was so bad that although I use Fedex for most of my shipping services, yesterday’s visit made me reconsider my options.
Fedex, please provide customer service training to your employees. Especially with topics such as proper greeting, body language, and attitude.
Thank you,

Horrendous customer service. This FedEx location is right around the corner from where I work, so it’s my default store when having to ship/​return packages via FedEx. There were 5 people (2 h.s. aged kids?!) behind the counter today and no one wanted to help me send a package which was already packaged with a prepaid label. I would gladly drive to another location do encounter better customer service and knowledgeable employees.
Hopefully they can get their act together as this is not the first time service has been extremely poor.

I’d say if you have to do anything Fed Ex when you are not required to go to a specific center (such as for picking up something), go here. It’s fairly convenient, and it’s well staffed and efficient. I wish, though, that they would have originally considered making the parking lot level and just add stairs up to the door. I would not park in those angled spots on the right.

If I come to your store to do business please get off your personal cell phone. Thanks!

All I wanted was to ship something and it’s turning into a nightmare
I went in to ship a small package to a friend in Canada.
The people at the store grabbed the package, charged me 31 dollars and said it was all set
A week later I receive the same package in the mail saying I didn’t attach a «commercial invoice» form.
I went back and said that this had happened. I had to call fedex from the store, the people on the phone said I wouldn’t get the refund because I should have known to attach this form.
???
I don’t know what forms to use, I assume the people who ship this do!
They said eventually that they would fax me a form for the refund. They never did
I called again and they said they would email me a form for refund. Never did
Called again and the gentlemen said they wouldn’t issue a refund because I didn’t have a 9 digit number from my bank statement and said I was never charged. Expect I was… And it’s in my bank statement… 31 dollars from fedex.
I’m going to have to call my credit company now and tell them what happened and that this massive company is robbing me of 31 dollars.
What a nightmare… All I wanted was to ship this to Canada!
Wow… I never thought shipping could cause hours of waiting on the phone and all this hassle

I have used this place for printing for years, and the service has become almost non-​existent.
I called the office today to get a receipt emailed for a job they shipped 12÷12÷12. After having to wait through their vmail message (the machine doesn’t allow you to press «0» or «#» to skip it, and if you try, it takes you back to the beginning so you can listen all over again), the phone rang more than 10 times before it was picked up. The person who picked it up asked me to call back with my request in a couple days.
I order two jobs every few months on light pink and light blue paper. They no longer carry these colors, so I had to go out and buy paper for them.
Last month I emailed two jobs that were unopened for weeks; when I called, they found one in their junk mail and couldn’t find the other one.
I used to associate the FedEx name with high-​quality, but this office has me wondering what the heck happened.