PJ Pappas Company, Inc

The customer is always wrong. We inherited a relationship with PJ Pappas when we bought our house, years ago. For routine maintenance, over the years, they were ok.
This year, we encountered problems with our sprinklers. They were not only unresponsive but quite rude. In spring, they were much too busy to help. In fall, when many of our plantings had died, they announced that they were only doing winterizing right now, and why had we not contacted them earlier? (We had!)
There are many irrigation companies with much better reviews on Unilocal.I intend to change our contract to one of them.
Looking at other reviews, I see they do a good job on installation, but get irritable and rude if the sprinklers they installed or maintained caused a problem. Use your own judgment.

We used PJ Pappas for our new irrigation system and are very happy with their price and their work. They were very quick response, flexible and cooperated with our schedule.

Dont do it! Do not engage in any business with PJ Pappas. They are rude, confrontational and unprofessional just like the other reviews below state. Like others I have had the same experience with a winter closing… They take no responsibility and will show you no courteously. Please take this rating seriously, the issue starts with the owners attitude, which flows down to the people that work for him. They do not show any respect for the customer and it shows in the employees attitude towards the customer.

Like a previous review sadly I had the exact same experience. They installed our system and serviced it for several years after the installation. No worries until there was a problem! The winterizing was done poorly one fall which we discovered in the spring as we attempted to open the system. Some of the main valves underground cracked because they were full of water during wintertime and rendered the system inoperable.
After calling the office and being abruptly told by the women that it was «impossible» since they «winterized» the system, Mr Pappas came out personally to see the problem. He was confrontational, rude and took no responsibility for the cracked valves. He said it could have been anything!
I had never experienced this type of behavior from a professional company before, so it would be an understatement to say I was taken by surprise. I didnt think there would be any question of responsibility, especially since he had been closing my system for several years up to this event, and the damages were pretty obvious.
In retrospect he did me a favor, I had another company come out to access the damage and give me a quote for repairs. They diagnosed the damages were unequivocally caused from poor winterizing of the system. I authorized this new company to do the repairs to the valves for a very reasonable cost. The service was excellent, and I have been using them to service my system since. Workers are very pleasant and office is very accommodating and responsive. Something I was not familiar with the Pappas company.
The business ethics employed by Pappas is astounding. Confrontational, deny, blame are all I can remember from the awful experience.

We used PJ Pappas to winterize our sprinkler system after we purchased a new house that already had a system. Roll forward a year and I call today to see if they will come repair a pipe that is broken, and I’m informed that a) we’re not in their records and b) they obviously didn’t install our system since we’re not in their records, so they won’t do any work on it. After I insisted that they had come to our home before and worked on it so why wouldn’t they now, and why wasn’t I in their system, they «found» us in their records but still said «no» to even hearing about the repair job.
Bottom line, I’m told they don’t want my business — sorry they won’t be called when we’re looking to upgrade or have other jobs! They could have simply told me that they are too busy and unable to schedule us in right now — that would have been much nicer customer service.

I first contracted Peter 2 years ago to revamp my irrigation system (builder’s special) and add landscape lighting. I had concerns with the installation that Peter got wind of through another contractor that I used. Peter exhibited fantastic business acumen and called me immediately to hear my concerns. He educated me about the system and his installation but as importantly, he listened. This can be a rare trait.
2 years later, my lawn is phenomenally green (the irrigation was clearly done right) and I hired Peter again to install additionally landscape lighting in the backyard. My home now looks like a resort.
More important that the initial work done right, Peter is incredibly responsive. I have called several times for items that have need adjustment or service and he arrives either the same day or the next. Any warranty items are covered without discussion — both time and materials. While Peter is not the cheapest, I firmly believe that in this case, you get EXACTLY what you pay for.
I would recommend PJ Pappas for irrigation or landscape lighting without hesitation.

This company was winterizing a sprinkler system for a neighbor so I asked if they could do mine while they were across the street. I was asked to call the office and give my details and they would do it. I paid the bill the day I received it.
Roll forward to this spring the technician apparently didn’t eliminate the water from the outside line and the water pipe froze and split making the system inoperable. After 3 calls to the company, I finally got a call back from a woman in the office that informed me I would need to get a plumber because they didn’t install the system and therefore don’t guarantee their work. She said «it could have been anything that caused the problem.» Really? The fact that they didn’t drain the water was the reason. She said she refused to discuss it any longer and hung up on me.
Do business with these people at your peril. Never have I done business with a company that had such little regard or pride in their work.

Rude and just in general not very nice to deal with at all.