Staples

I attempted to use office services at this Staples today again. What a mistake!!! They don’t have enough employees at this location, they constantly pretend to be busy and keep wasting their customers’ time. They cannot accomplish the simplest job in less than 24 hours. Luckily there is Fedex Office just across the street, and I got the job that would have taken Staples 24 hours done in less than 5 minutes! Don’t take your business to this location. They don’t want it. The whole store and office area is deserted. No staff working, no staff helping customers, and the ones that show up eventually are completely unhelpful.
To Staples manager at this location: where do you get these rude, lazy employees from? You personally are contributing to Staples going out of business everywhere.

Thrilled with the printing services at this location! I had a last minute project that needed to be done and I made an error in my online order regarding pick-​up time. When I showed up for my products, there weren’t even started yet– my fault! The young woman working in the copy center could see the desperation in my face and immediately got to work on what I needed done. She certainly went above and beyond. I wish I caught her name so I could giver her a shout out…

The worst. Sent them an email request for program printing HOURS ago. They sent a confirmation, then when we get there to pick the programs up, not only have they not printed them, but they inform me that they can’t have them done until the next day. No call to me when they received it in the first place that they couldn’t do email submissions, nothing. NOTHING. Now I have no programs for my concert that starts in a little over an hour. Unbelievable. So unprofessional.

The poor reviews about the staff here are really unjustified, and maybe some of the customers need to look in the mirror.
I had a situation which started out poorly– I bought a tough-​to-​find item at a great price on the Staples website, and the online ordering system sold me an item that wasn’t actually available. Moreover, it didn’t follow up with me about it– it just said my item would be ready for pickup in 2 hours, but wait for a confirmation e-​mail (which never came). I blame the corporate website entirely and not the store or staff.
But more importantly, I called to get to the bottom of it and Mark (one of the managers) was very helpful, explained the item was not actually in stock and the system essentially sold me a floor model. He looked up that he had one of the item coming in the next day, and would gladly put it aside for me as soon as it came of the truck. He worked with Steve (another manager), to make sure it was put aside even though Mark wasn’t going to be there when it arrived.
I arrived at the store about 3 days later, and Steve still knew exactly what the deal was, had the item put aside, and honored the web price which had literally been 50% off an expensive electronics item. Thanks to Steve and Mark I will definitely return for all my office supply needs. Thanks again guys!

This store never answers their phone, so if you order prints online and need to change something about the order you’re screwed.

We ordered business cards from them, which came out great. We went back to order more and they told us they don’t keep a template in their records. We were forced to start all over!

Basic Staples. No employees to be seen on floor. Cashier was cheerful enough. Must be high from the extremely toxic plastic smell in the store. I was scared I’d develop lung cancer from the five minutes I was inside!

If you need help here FORGEDDABOUTIT! Can’t ever find sales person and when I do they no little about product. Managers are knowledgable but rude and uncaring, And, the prices are high compared to Amazon.

Would be zero stars if I could, thanks to the manager– employees should get 4 stars (they were nice)
I went to the Woburn Staples today with the anticipation of purchasing school supplies and organization items in advance of the Fall semester and my Staples rewards email included a 25% off Teacher Appreciation coupon for use 8÷1−8÷3.
I purposefully delayed my purchase of these needed items because this offer would be available soon. Unfortunately, my interaction with the store manager at the register would result in this complaint and my future business transactions being handled elsewhere When I entered the store, the associates were busy stocking and organizing and were all friendly and helpful. The store itself had all merchandise I was looking for and more with the one exception of the remote presenter I was in the market for.
I had approximately $ 75 worth of items in my cart when I approached the register and a friendly cashier looked up my rewards number and scanned all my items. He attempted to scan the Teacher Rewards coupon but when he did it came up as already used for $ 25 in nashua on ⁷⁄₂₆. I had not used this coupon nor could I have since the coupon was not valid UNTIL AUGUST 1. The cashier told me that he summoned the manager who could override the problem. The manager arrived quickly (Bill or Rob– squirrely little man wearing an easy tech shirt) and immediately told me he could not override because I had used the coupon. I told him I had not and could not have used it– recall this coupon was not valid until August 1. He told me maybe someone hacked into my account, which I found ridiculous seeing as if someone had hacked into my account surely they would have used my stored credit card, not stolen my COUPON. Additionally, he told me «I will not override a coupon YOU (emphasis mine) already used» and that I would need to contact the rewards people.
He was rude, arrogant, and all but accused me of trying to steal from them for trying to use my reward. I am appalled at the behavior of this manager and his insistence that I was trying to take advantage. I am an educated woman, an educator in higher education, and a former retail employee. I did not deserve his attitude. As a loyal Staples customer since I was a child, I am at the point where I will take my business to Target or Amazon to avoid going to this store ever again. This manager let me walk out without completing my purchase. His arrogance is the ONLY reason I walked out of this store.
The story takes another twist.
Upon my departure, I called the Burlington store and the customer service rep who answered told me they would be happy to honor my reward and that there was a known error with this coupon. A known error! Not 5 minutes before, the manager treated me like a thief, but there was a known problem with the coupon. Ten minutes later, I arrived at the Burlington store, found only some of the storage items I initially wanted, the pencil cases were 50% cheaper, and the presenter I was looking for.
Sadly, I couldn’t find the things I needed and had found 30min before in Woburn. I was able to use my reward, but I am left with a very sore taste in my mouth after my interaction at the Woburn store. Staples management should be ashamed of themselves for allowing a manager to behave in such a manner and allow a customer to leave dissatisfied and insulted.

I always go to the Print Center to print out various products. Shane and his other team members are so helpful and patient with me. Awesome service and great advice.

Don’t even bother. From the twerpy Bill to useless «easytech» guys this store will make your life hell while taking your $$$$.
Ex. A: bought netbook from here w/​warranty. Had problem. «Oh, we can’t fix that here. You have to ship it out, we have nothing to do with that.» «So what do you do?» Big dumb look. Wow. I paid $ 150.for crap. I’m going to Best Buy. Staples fail.

I’ve always had good experiences at this Staples. It’s a good sized store, so I’ve been there for stationary supplies, copying services, and electronics. It doesn’t have a gigantic selection of furniture and certain sort of fashion-​type supplies like bags and desk accessories and craft supplies are a bit limited. But they have an excellent selection of critical business supplies.
I recently was in the market for a home printer and researching printers online in my opinion is an overwhelming task. So I thought let me just go to the store and see what they have. I asked for help and at first my heart sank when I was referred to a sales associate who appeared to be approximately 16 but lo and behold he did a great job, first asking me about my other equipment and my printing needs, and then explaining to me their different features and what would work for my situation. He was very patient with our questions and the printer has turned out to be exactly what we needed.
I also recently bought a calculator here. The one I wanted was out, but the sales associate was very helpful looking up what other stores had it in stock, and then establishing that he would have it in the next day, so I returned the next day and bought it.
I’ve never bought a computer here, but I like having a place where I can compare many different devices side by side, especially the tablets. I did look at the surface tablets, and the person I spoke with was very clear about which software was available on each one.
Usually when I need office supplies I need them right away – I’m on a deadline and something broke (charger) or ran out (toner cartridge!) and I can’t wait for online delivery. I appreciate having a brick and mortar store with people who can help me like at this Staples.

Every visit to Staples is a lesson in why we’ve seen the death of brick and mortar stores at the expense of online retailers.
If you’ve decided to enter a Staples, there is a good reason that you’ve decided to pay 30% more — you’re in a rush. So, the first thing you’re met with when you walk quickly across the store is one sales associate after another asking you if you need help finding anything. Spoiler alert — I *will* need help, but it’s not on the floor.
So, once you find your item (and it’s not out of stock or twice as expensive as the online average), then you’ll head to the front of the store. At this point, it would be wise to have trail mix and plenty of water. You’re going to be here for awhile. There are generally 2 possible checkout scenarious:
1. There is one register open. When you arrive in line, there are 3 – 4 people ahead of you and there seems to be a problem with the person currently being checked out. After about 7 – 10 minutes, the cashier decides it would wise to call for backup.
2. There is one register open and you happen to be next in line. The cashier can’t seem to operate the equipment, the credit card scanner isn’t working properly, they are trying to upsell useless warranties to people who just want to leave, etc. This can take a very long time.
It’s scary. You can’t just go into Staples and purchase a package of printer paper during lunch and expect to come back to a job that is still yours.
So, go ahead and pay significantly higher prices here at the Woburn Staples. When your grandkids ask what it was like when people had to go pay tons of money to be tortured and nearly lose their job, you’ll have plenty of stories.

Don’t buy a computer here. The techs have no idea what they are doing. Each has a different story and a different idea of what I should do to get my computer (that they sold me 4 days ago) to work.

Staples in Woburn is pretty sweet since they remodeled the store. Love the new tech area, and computer /​phone /​tablet area.
Only wish they had more furniture /​desks
Helpful staff like Drew, making sure I got what I needed. Totally not pushy, I hate pushy sales people.

Never had a problem with anyone here. Sorry Matt B.
I come here for work and for play.
Hubbie found me the netbook I’m typing this review on at this particular Staples.
The people aren’t overly pushy and they are quite helpful when I can’t seem to find something.
The COPY CENTER rocks tho. Shane is the man. (actually they all are pretty wonderful)
Quick, friendly and I’ll be back singing their praises next week

tl;dr: **If rude and bumbling are what you’re looking for, this Staples is for you.**
I’ve jumped on the minimalism movement. Unclutterer and r/​minimalist have inspired me to sell the the cruft I’ve lugged from apartment to apartment (cruft which now has more embodied energy than ‘80s RuPaul on speed).
I decided to try shipping UPS using this Staples’ «Shipping Center». This was worse than the time we mistook the equestrian shop for something very, very different.
I’m polite and efficient (I don’t spend minutes digging for my debit card and ID, I have them ready when I step in line; I have proper addresses for my parcels; I don’t try to pinch pennies by using the store’s tape at the last second; etc.). The staff, including the manager in the shipping /​printing area, were the antithesis of polite and efficient.
Otherwise, I suggest using the excellent USPS facility less than a mile away. The lobby is always open, providing ²⁴⁄₇ access to the APC (automated postal center — it’s a really clever vending machine for shipping).