Trusty Warns Incorporated

Without question Trusty Warns is the best sump pump backup system available. We had ii installed in 1998 and kept our basement dry during power outages ever since. The area where we live is heavily wooded and power outages from power lines downed by fallen trees and limbs happens sometimes as many as six times a year, with the longest outage lasting almost five days. Needless to say, having a good battery backup sump pump is sacrosanct where we live and I cannot overstate the peace of mind that our Trusty Warns gives us whenever the lights go out.
THE PUMP — The Trusty Warns pump sucks out more water per hour than combined capacity of the two primary ¹⁄₃ hp pumps in my two sump well pits. According to the literature, it can pump 3840 gallons per hour which is more than double the pumping capability of other brand systems on the market. The pump will automatically kick on-​and-​off anytime the water level in the sump well pit rises above a preset level, either when the main power is out (works off the batteries) or if the primary pump fails (works off the AC).
THE CHARGER AND BATTERY — The current charger Trusty Warns sells is a 50 amp unit and mine is an older analog 30 amp model. It is more than 18 years old and still works just fine. The charger is an automatic self monitoring system and constantly monitors and keeps the two 100 ampere hour marine batteries fully charged at all times. According to my calculations, the two batteries should have enough juice to run the pump continuously for seven hours. Keep in mind though that in actual use the pump runs intermittently, turns on just long enough to drain the well pit down to a safe level. Mine runs usually less than a minute a time; the short run time is one of the advantages of a high capacity 3840 gpm pump.
SERVICE — No complaints here. They were always very prompt, courteous and professional whenever we called them or have their technicians here to do the annual system check and maintenance. Very nice people to do business with.

I don’t know why they are listed under Auto Repair but I did have them install a backup system in our house. This is an amazing, amazing company. Their prices were on par if not on the low side of what full service plumbing companies charge, but their product is by far superior.
After one of the recent (2015) storms and power was out for a while, I saw their truck in the neighborhood waiting with a load of fresh batteries; as the pumps were still running, but the electricity wasn’t on to recharge them.
Oh, and they are more than back up pumps. If your primary pump breaks, the Trusty Warns will take over. The ordinary backup systems I know will only operate if there is a power loss.
Trusty Warns allows me to sleep soundly.

Service is suboptimal and pricing is outrageous

Trust Warns provides some great sump pump and battery backup systems. The service used to be stellar too, but seems to have been slipping.
–Hourly Rate Now Obscene
–New Techs Less Experienced — Taking Longer for Same Job
–Long Appointment Lead-​Times; Long Time to Return Emergency Calls
–Did Not Respond to Complaint Letters (Email or Postal) After Last Visit
So if you get their equipment but have someone better to service it, then you’ve found a winning combo.