Custom Cake Pops

I hired this company to provide cake pops for a special event at my salon. We contacted them 3 weeks before the event and they were prompt in answering e-​mails and providing ideas and quotes for the pops. We agreed on the details for the order as well as the pricing and date of delivery. However, after our initial contact, we did not hear anything from them for two weeks and finally contacted them 3 days before our event to check in about our order. At this point, the owner simply replied that she «suddenly» had to leave town 3 days earlier and would not be able to fill our order and that she «meant to contact us». Then she suggested we try another place 20 miles away! Unbelievable. She did not bother to contact us until we reached out to her and she did not offer anything to make up for the fact that she completely flaked on this order. What kind of customer service is that? Thank god we contacted her and were able to find another place to fill our order! I would not trust this place!