Firestone Complete Auto Care

Guys here are awesome, they’ve accommodated my request at s very short notice,
I did oil change at this location,
The way they’ve welcomed and took care of my issues, this location is now permanent for me :)

Service care provided by Tom. A man who won’t say hello. He seems like he would be angry in bed. Like after he is done with you, he would throw you $ 1.50 for the bus, not even a cab. I just went in for an oil change. Not a bad attitude Tom: Update ⁵⁄₁₈: when we went to get my car, Tom ignored me completely and went out of his way to give the car keys to my husband who doesn’t even drive (why do you think I was the one answering all the questions about the car, Tom? Because it’s my car, Tom.).

Just spent two hours hear just to get a new car battery. They placed a lower model in my car which I luckily was able to realize since I picked it out online. Not sure if they were pulling a fast one on me or if it was an honest mistake but Frank, the service manager, never apologized once despite the fact that I had driven home and back. He took my keys, drove into the garage and then left for the day. Needs a lesson in customer service!

I initially bought tires from
and sent the tires to this car shop for installation. I had one special request, which was to install the tires on a new set of wheels and also to transfer the old TPMS sensors to the new wheels. On top of that I added an oil change while I was there. When everything was done, the car felt great. The wheels were perfectly balanced and the tires were amazing. Also, the new oil made my engine run as it would with an oil change.
However, 2 things happened. A couple of days later, I found out that there was engine oil leaking somewhere, since I noticed a pool of oil in my garage. I took a look and apparently it was spewing out from the top of the engine where the oil filler cap is. I took a look at the cap and voila! The rubber gasket was missing. Somehow they lost it and engine oil was spewing out of it. I lost at least half a quart of oil and its all over the engine. Its been around 4 weeks since that happened and I still smell the engine oil burning from the vents. I went to the nearest autozone and bought a replacement cap for 4 $ and fixed the issue myself. (I would’ve gone back but I commute an hour to the city for work. I needed it fixed immediately)
Second, the Tire pressure sensors came on. At the time, I was shocked on why it would come on since the wheels AND tires were new. I checked the tire pressure on all wheels and apparently, they were leaking air. Slowly but surely. I didn’t know why, so I brought it back to the car shop as soon as I can during the weekend and let them know what happened. They took a look at my car and fixed everything without question. Apparently, my old tire pressure sensors were all damaged and it was the cause of the leaking air. Maybe it was damaged during the installation? I don’t know. All I know is that they didn’t accuse me of anything or try to rip me off by charging me things I didn’t need. They just fixed it and replaced the TMPS with NEW ones. New ones that would have cost me an arm and a leg, so I thank the car shop for that.
Even through all the trouble I went through, I would still recommend this place to anyone. I mean you can find a million car shops now a days that do the same exact thing and all of them WILL make mistakes, but I can tell you that not all of them will own up to it. This place surprisingly does, and it has earned my trust. It definitely shows that customer satisfaction is their number 1 priority. Go there and check it out.
(I would have given it 5 stars if the oil thing didn’t happen. I still smell the burning oil unfortunately.)

I have been going here for 8 years and only had a problem once and it was immediately fixed no question asked.

I made an appointment with service advisor Andrew over the phone this afternoon. I asked him how much is the oil change? Andrew stated that the price for oil change is $ 27.49+tax. After the car is ready and I am ready to make the payment-​I showed the coupon for $ 10 off for oil change and Andrew told me that he told me $ 27.49 is already the coupon price. Andrew did not told me that the oil change $ 27.49 was the coupon price during our phone conversation. This is an unethical business practice and will reported to BBB.

I got a flat tire while I was parked nearby. I realized I was not going to make it the whole way home on the Turnpike on my «donut» so I stopped in to see if they could fix my tire. This is a convenient location as it is right next to Woodbridge Center mall so you can walk over there to pass the time while your car is being serviced.
The service advisor was friendly and said they could bring me right in. While I think that was a little bit of an exaggeration, I was impressed that they got me in and out in less than 90 minutes with no appointment. As promised, the patch was less than $ 25.
As an added bonus, the technician even fully repacked my spare tire, jack, and accessories in my trunk for me. Great job!

Took in for alignment. Said I need new rear rotors. Said would go to dealer and they were nasty. Lots of up sell pressure. I’m not going to have some place that I have never been to, work on my brakes. They did do a good job with the alignment, so not all that bad.