Fossil Store

Went in to get my watch links adjusted. Justina helped me and she was seriously amazing. It was super quick, she was so friendly and didn’t have any attitude when I asked her to do it over again one more time. If you go in and she’s working, definitely find her :)

Went in to exchange a watch I bought my husband for Christmas. Was told all Fossil watches were buy one get one free. Proceeded to pick out a new one for my husband as well as myself. Ask the prices on both watches and was told they were $ 77 and $ 70 respectively. I asked if the BOGO was of the sale price or the original and was told that it was off the sale price so I would be exchanging a $ 102 watch for a $ 77 watch and getting the $ 70 one for free? Was told yes that was correct. AWESOME! Only that wasn’t the case. When they rang up the exchange and new watches I was told I owed $ 60. How is that possible if the new watch was $ 77 and the other new watch was free and I was returning a $ 102 watch? So the salesgirl gets a manager. Who proceeds to tell me that the BOGO was off the original price and not really BOGO but 50% of both watches. WHAT?!? So I told her what the sales girl told me and the salesgirl flat out LIED and said that was not what she said at all. The manager looks at me and says «I am sorry you can’t understand how this sale works but what she told you is correct.» WHAT?!? So I told them they could keep the «free» watch. And to give me my money back. Then she tries to tell me I am only getting $ 95 back because that’s what the original watch cost. My receipt said $ 102 and she tried to tell me that was with tax and I would only get the price of the watch back. So another argument ensued and I finally get my correct refund. The people in this shop have NO clue what they are doing and are incredibly shady with their sales tactics. When you question them they argue. Don’t shop here.

I stopped in here to get the batteries replaced in 2 of my watches. Jeremy was super friendly and took great care of me. I’ll be taking his advice and going to the Leesburg Fossil store to catch some deals on Michele watches and bands. Thanks Jeremy!!!

I am a customer service manager at a retail office. I went to the fossil store in Potomac Mills Mall to exchange a watch which I had been given as a ChristmasGift. Nothing out of the ordinary, just prefered to find a watch slightly more to my liking. A nice young gentleman greeted me and then verified that I had all the proper receipts in order to exchange the purchase. After looking at the watches I decided on a particular Armani Exchange watch which I liked. Although the watch was approx. $ 50 more than the original $ 80 watch I was returning, I had no problem paying the difference, since I liked the watch more. The only issue that I had with this entire exchange, was that the sales person asked me if I would like the Box with my watch. Well, I’m a watch guy. I like watches. So if I’m not wearing a watch I’d prefer to have a box to put it in. Not to mention that I’m pretty sure that the watch was shipped to the Fossil store in a box, so wouldn’t that mean that the watch, when purchased should come in a Box? NOT SO at Fossil. I was told I could purchase the box for an additional $ 8.00 since it was an Armani watch. I briefly tried to explain my thought on this with the people at the register including the manager, Since the watch that was originally purchased came in a box, which I returned to them with the watch. Why didn’t I get a box with my watch? Thats like buying a pair of Gucci Sunglasses and then having to buy the case that comes with it. Anyway, I would have ranked the whole experience much higher had the management or staff attempted to make my experience better, but they did not attempt to. So this is why I rated this as 2 stars instead of 3 or even possibly 4.

I’ve been back and forth between this store and other Fossil stores, but I caught a great 4^th of July sale and got two great watches. The staff is patient and put up with me trying every watch multiple times until I finally decided. You can really find great deals here.

I actually had a really great experience here. The employees I have interacted with have all been nice, and the store has really great deals.

what a rude service i got… my friend and i went to the store to buy a watch but seem like the sales person was not friendly at all.

5 stars for super friendly service
1 star for mis direction from the 800# operator that said I could return my online purchase here (one can not, it is an outlet store)
so 3 stars for trying hard or worth a visit for a hard wearing leather wallet.