Group USA

I wish I could give them NO stars! Worst service ever! I can’t believe they treat people the way they do.. Telling my daughter that she was too small to try on dresses! She might be short but she is 13 yrs old and we have bought dresses from this store before. Ms. Lisa is the store manager and she makes her own rules when ever she wants to. Don’t bother Calling the corporate office… The lady on the phone told me to go on line and leave a comment and they will contact me. What kind of business does that? Now I know why they have all bad reviews on Unilocal

Absolutely terrible customer service. Rude and irrational. My friend needed a dress for New Years and this place is more concerned with you having a cup of coffee in their store. Offered to place the cup at the cash register so there would be no concerns and they acted as if it was a terrible imposition. There are plenty of places to buy formal dresses. If their managers want to quibble over policy instead of making sales, that’s fine.
Shopped here in the past and they were very rude and unhelpful then as well. It’s a shame, they carry some nice dresses but they can be bought elsewhere.

WORST EXPERIENCE IVE EVER HAD AT ANY STORE! Deserves no stars but since you have to have a star to post a review I had to. Loved my gown I purchased from there however when I went back in for alterations they wanted to charge me $ 200 just to take off an inch from the front of the dress! ONLY THE FRONT not the back as well. The alterations lady speaks little to no English so she can’t understand what you are asking to be done. We made an appointment for no reason because when I was there to try my dress back on there were multiple other customers and had to stand to the side of the mirror to then be blocked by another guest just sitting in front of the mirror. I took off my dress and walked out to take my dress elsewhere. The attendants were extremely rude and completely unhelpful. I will never return to this store. EVER!

Drove 40 minutes to try on wedding dresses and when we got there someone came over and said we weren’t allowed to try them on because they didn’t have a consultant. I asked her why she couldn’t help. Her name is Lisa, by the way. She said that we couldn’t even try on anything. I said so you are going to refuse a potential sale? She said yes. I am APPALLED at their customer service. There were four ladies standing around that could have «helped» us and really we didn’t need help. We are capable of changing on our own. I told Lisa that not only did she personally make this store lose a sale but that we both will NEVER shop there again. Do yourself a favor and go somewhere else that will actually appreciate you coming there. All of those ladies deserve to be fired. They lost a client that had NO BUDGET for a dress. Oh well, your loss.

My daughter is getting married in January, so I need a gown. I’ve been to a few other shops, but the selection at this one is simply enormous. The dresses are all beautiful, and in addition to regular sizes there are many available in petite and plus as well. The store is nicely organized, the dressing rooms clean, spacious and well lit. I took two dresses in to try on, a size 10 & 12 of the same style. I needed assistance getting zipped and the woman in the dressing room quickly helped me out when asked.
The dress looked awesome, a bit long, but since alterations are additional anyway I decided to use a place closer to my home, and then I could get my shoes first anyway.
The price, $ 250, was excellent in my opinion. I had purchased another gown in Florida earlier this year for an August event and it was $ 500, including alterations, but I really did not think it was worth that exorbitant price. This dress was better value for the money. Also, since all sales are final at Group USA I did a close inspection, helped by the sales girl, who pointed out some loose beads on the shoulder. These can be easily fixed when I get it hemmed, but I asked if they’d take anything off and she quickly offered 10%, which should cover the repair nicely.
It’s unusual for me to need such dressy clothing, twice in one year unheard of! But whenever the occasion should present itself to get dressed up, I wouldn’t hesitate to head straight to Group USA again.

I wouldn’t even be giving a star if I didn’t have to. This place is awful. There Costomer service is so terrible. They do not greet you, nor do they help you whatsoever. Such a horrible experience. I did not have one worker come ask me if I needed help looking or anything of the sort. Their dresses are so expensive you would think they would want to keep the customer service on point to sell their expensive dresses. I asked if I can put some dresses in the fitting room while I still looked and she only says to me «sure but you can only have 5, it’s over there» waving her hand around not even the decency to point or actually show me! No help. It was a horrible experience, no one smiles, no one says hi. It’s cold, lonely and unhelpful. STAY AWAY!!! HORRIBLE!!!

I can’t believe I am the first person to review this place. I heard about this place from a coworker because my wife needed a ball gown really quickly.
They have a great selection in all kind of sizes.
My wife was able to walk out with gown, shoes, and all the other stuff she needs