JoS A Bank Clothiers

Want to feel small and ignored? Then come right on down! I don’t know why I continue to come into this place. It’s the same treatment every time. I write this review as I stand here in the store, once more, being ignored.

They accept tax exempt forms no questions asked! Spent $ 836 my first time and $ 904 the second time. Very helpful and honest staff who don’t rush you. You’ll always have my business.

I went to this store since it is right up the street from my shop, I have been to this store 3 times over 2 years, Working in a garage for many years I didn’t need these kind of clothes but as the job changes having to go to meetings and events my shop uniform was not cutting it. The first time I walked in I was in my shop uniform Ralph greeted me and I could tell he wasn’t pre judging me. I told him I did not know what I needed and has been great helping me look presentable. (not an easy task). Great shop, great service.
ST Billingsley
Owner
Steve’s Auto Repair

I’ve generally gotten very good service at various Jos. A Banks locations. No difference this weekend when I went to get a suit. As always, a good value, and friendly customer service. They didn’t have the right size/​style of pants for one suit, so they ordered them out, and they came in quickly.
I still have alterations for the ordered pants to do, and to get alterations back on the jacket, so I’ll update if there are any snags there, but the initial service was solid.

I’ve had two experiences here, at both ends of the spectrum. I stopped in and purchased three new suits which I thought looked great. I went on a day when the store was slammed and yet I felt that I got an appropriate level of customer service. The gentleman that assisted me was working with me and at least two other customers. I’ve had JoS. A. Bank suits before and I’m happy with their product.
Tuxedo rental is at the other end of the spectrum. I would have been better off buying my own tuxedo from the store instead of renting from them. However my requirement for the tux was short fused, and I couldn’t risk a problem with the fitting. They called me when the tux was ready and I went in to try it on. The first thing I noticed was an improper press on the collar of the tux jacket. It was pressed in a way that had the felt that’s under the collar peeking out under the bottom of the collar. The second thing I noticed was the shirt, it was clean, but had a few wrinkles pressed into the shirt. Then I noticed the tie. The poor thing looked as if it had been through a few bad catered dinners and hadn’t had a cleaning. There was crumbs and stains inside the folds of the bow tie. And finally the shoes. These were the worst rental shoes I have ever seen. Not the typical patent leather shiny looking plastic shoes, these things looked like the were cheap plastic molded togs glued onto a sole. Speaking of glue, you could actually see glue marks all around the welt.
The store manager was working that day and she asked me how everything fit. I told her from the dressing room that the only good news is that everything fit, and I began to point out the problems. The first thing she said to me in reply was «well, it IS a rental». I wanted to go nuclear, but I kept myself in check. The next sentence she said to me was that she would take care of it (they have a small steam system in the back). Now here my friends is lesson one in customer service: If she would have simply replaced sentence number one with sentence number two, I would have been a happy camper. Instead I formed an opinion in my head of that store, and it will be an uphill battle for them to reverse it.
In the end, the shoes got sent back twice. Each pair looked the same. Finally switched styles to the old patent leather looking shoes and they were just fine.
In closing, I love their suits, I like their prices, but if upper mgmnt. has a problem with the basic concepts of customer service, won’t that trickle down to the rest of the staff?