myBekins

I should have listened to the reviews listed and not have used Bekins. Company is unprofessional and not prepared to handle a move. Completely regret my decision. After showing my apartment and loading area, the movers showed up thinking it was a few items not a full apartment, even though it was clearly stated on the order. Took over 6 hours to load the truck and my apartment was a small one bedroom. If you choose to use them, clarify what needs to be moved with the actual movers and how many movers will be assisting and if they have the right equipment. Additionally, they will not be on time, even when it is agreed upon. Absolute worst experience ever!

They pulled the bait and switch! WATCH OUT AND STAY away. They moved me cross country for a corporate move and literally broke apart all my furniture that left my apartment in one piece. Then their shady claims department refused to pay to replace or repair the damaged items that showed clear negligence from their movers. NEVER use BEKINS and do not trust their reps or claims department, they will bait and switch and avoid taking responsibility.

Bekins A-1’s packers were the most unprofessional team I have ever dealt with in a move. If at all possible, go elsewhere. If you are a military family being forced to use them by DoD, you have my sympathy.
My «move coordinator» Pat did not answer emails regarding a change in our address by the military housing office. Because she did not update the bill of lading in the whole month leading up to the move, our goods arrived at the wrong address.
The packers, Charles and Robert, were utterly unprofessional. Upon arriving, Charles asked if he could use my bathroom. When I went into the bathroom later, I found he had left a puddle of urine on the floor, urine on the seat, did not flush, and had managed to leave several pubic hairs on the seat. As I was expected to return a spotless rental to the landlord that day, there was no one but me left to clean up this man’s mess. I was completely disgusted. Charles then proceeded to literally toss my shoes into a box as though pitching items into a trashcan. Meanwhile, Robert insufficiently packed my glass table top so it arrived shattered. This was a one bedroom apartment and they spent 7.5 hours there, and still did not finish packing. Near the end, Charles handed me a survey of how well they served me and expected me to fill it out in front of him. I circled «fair» on everything, which was frankly being generous. He saw this, snatched the paper back from me, and they left without a word. I then discovered Robert left an entire kitchen cabinet unpacked, and the mattress was not put in the mattress carton. Luckily, the driver, Frank, had spare packing materials and was willing to pack that cabinet and put the mattress in the carton for me.
I was so utterly repulsed by my experience with this company. If you can, do not use them.

STAY AWAY. My 87 year old mother interviewed 4 different area moving companies to help her with her move from Woodbridge, VA to Rockville, MD. She selected Bekins based on their reputation and their special service where they came and packed up her apartment and on the other end, unpacked and settled her in. The incompetence and surliness of the moving crew, the heartless, cold way in which her possession were dumped in boxes, and the theft of her brand new iPad were just the beginning. Her furniture was not wrapped and protected and many pieces suffered damages and scratches. She was subject to insults about her clothes from the moving crew while they helped themselves to things they could pocket (and the iPad of course) and on the other end, the literally dumped on the floor the entire contents of three wardrobe sized boxes and just splayed other boxes where they could. It was a nightmare move all around. A police report was filed but as you can imagine, the Arlington PD has other crimes they need to pursue and we even offered – no questions asked – a cash reward for the return of her iPad to no avail. We filed a Bekins claim report and we just got back their settlement – $ 114. STAY AWAY.

Worst customer service, lack professionalism, and not trustworthy. We had items in storage for 3 years while stationed overseas. Items were brought to us by a different transportation company when moved back to the States and they arrived molded and damaged. The original boxes were rotted through with mildew and many valuables water-​damaged beyond repair — damage clearly not incurred during the transport. Despite Bekins admitting to a sprinkler leak in their facility, their claim manager Mike Rogers is refusing to answer our calls, return emails, and acknowledge all our claim documents. What a legal mess we are about to get into. Good luck if you dare to use them!

Finally got my stuff out of here after four years. They have horrible customer service. They don’t return phone calls when you want to get your stuff out of storage. The Manager was very rude in general when i went to pick up and seemed unappreciative of my business after 4 years collecting rent. Stay away from this business. Be sure you understand the rules of this storage facility before you commit. My company moved me and chose this company. I’d never use them again. Plus they broke a chair and ruined my mattress.

Bekins damaged my furniture, unpacked what I had packed and repacked it and lost small, important parts in the process, disregarded my instructions about protecting fabrics (they’re experts so you don’t know S#1t) and hit the walls, gouged the floor… not a good experience. And when I filed a claim (still not settled, many months later) they didn’t even respond until a lawyer contacted them. Even then it was only to put me off for awhile longer. If I’d known then what I know now!

When faced with the daunting task of moving from NoVA to Manhattan in roughly the timeframe of a month, I went on a mover-​hunting mission and went a little bit crazy with my outreach. It didn’t help that my parents were breathing down my neck, doing the frugal-​Asian-​parents thing that they do.
In the end, the choice was pretty clear. I could go with a traditional van line moving service, or I could hire Bekins’ moving pod product line, Chronos, at roughly half the cost. Even though half of a big number is still a big number, the savings (at over a grand!) had me sold.
On both ends of the move, the folks who came to pick up and drop off most of my worldly possessions were supremely efficient at their task and flexible with logistical requirements/​challenges. Y’know… like the crazy regulations that generally don’t make sense, but that are enforced by a condo management agency. Or similar ultra-​strict rules and missing freight elevator operators in a Manhattan doorman building. Eh.
I got to use my own padlock to ensure that no one tampered with my crap once it was loaded into the giant moving pod; the only casualties of the move appear to be a small plate and a little plastic pad for my dining room table.
I barely had to lift a finger, and the price was –exactly– what I was quoted, down to the last cent. As far as I’m concerned, I consider hiring Bekins to haul my stuff up the eastern seaboard a success.
That said, I’m really –not– excited about moving again anytime soon.