Next Day Blinds

Extremely disappointed with this company. Living in the DC area we hear the commercials all the time. «Next day blinds measures and installs the next day». Well, unfortunately that is not entirely true. We met with a very friendly salesman who went over our options and measured our windows. The blinds cost more than expected, but based on the quality we still decided to purchase. Our consultation appointment was on a Saturday and we were informed that the Next Day Blinds warehouse is not open on Sunday or Monday and installation could not happen until Tuesday at the earliest. This didn’t make sense to me as they advertise that they will come out the next day and install. My wife took off of work on Friday and it turns out Next Day Blinds measured two of our windows incorrectly. The installer told us that «we are probably too busy to come tomorrow» (Saturday) but we demanded they fix their mistake and got an appointment set up for the next day. Two hours into our 4 hour window and our installer comes and informs us that the blinds are the wrong size AGAIN! It turns out that the first installer flipped the width and height measurements AND measured incorrectly on top of that. We were again told that the warehouse is closed the rest of the weekend and that they could not come out until Tuesday at the earliest, no exceptions. I asked for a manager to call me to discuss the situation and am still awaiting that call. Our Next Day Blinds Experience was very disappointing. One would think that if the company made a mistake that they would try to go out of their way to right their wrong especially for the price paid for their product. Unfortunately for this company, they are going to loose some good business. We have 12 additional windows that need blinds and will be going with a different company. Oo

very disappointment with their in-​home consultation. i had a appointment scheduled for saturday. i waited for 3 hours and nobody showed up. i had to call and still they blame me the customer for scheduling a installation appointment. i am very disappointed on terrible service!!!
beware!

I first used this location almost 6 years ago for blinds in the «main» rooms of my house. Everything was completed wonderfully and just as I expected — with finishing the remaining rooms with blinds from a home improvement store. I recently went in same store and luckily they (a) could look up my order from 6 years ago to ensure I was ordering the same blinds and (b) they still make the same ones. Order, measurements, installation — all easy with no problems. I would highly recommend this location and next day blinds in general. I tried the do-​it-​yourself route and the professional route and there is definitely a difference in quality.

In the store — Great service! I felt as though we were being catered to with such patience and care. They had a lot of selection and showing the difference between the designer brands and next day brands as far as value… however, either way the prices are still a bit high.
An appointment day was set up for measurements. It was easy fast and a hurry!
Installation day-​wrong blinds for each room and wrong measurements. Now I know why it was easy fast and a hurry. Ugh, really? But they did compensate for the mistake. The blinds are wonderful and our installer was great in handling the mishap. He took care of everything so we did not have to lift a finger to even dial the phone to complain. So other than that, I may try again.

Really great customer service. The lady working there was really patient with me and explained all the different options I have for covering my windows and doors. Their price is pretty good and staff is really nice. I’m all about great customer service!