Wolfer’s Heating & Air Conditioning

Everything went smoothly and everyone was kind and courteous. They even checked the duct work to ensure everything was connected! They even found a bathroom vent not properly connected and fixed it.
In addition to the installation, the guy who came to give me a quote for the A/​C was also great and was very helpful in determining which model I should purchase.

Your
Enrique and Kevin installed a new furnace. I am impressed at their promptness and professional attitude. They showed me and explained various things about the furnace.
They are very knowledgeable about the installation. It has been a long time since I have had a company in my home with employees as polite as Enrique and Kevin. I highly recommend them and Wolfers
Veronica B
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Great and friendly service! Very professional. Kevin diagnosed the problem with our heat pump and Rafael & Enrique installed a new unit. They did a great job, I could tell that quality of service was their first priority.

Just bought a furnace from Wolfer’s and I love it! Keeps the place toasty warm and evenly heated. Rafael and Eddie were our installers and they did a great job! We had some tricky issues to get around (older home, weird walls, etc.) and the guys figured things out very professionally. Got it all done in good order and cleaned everything up neatly before they left. Thank you Wolfer’s and Rafael and Eddie!

First of all, Jesse at Wolfer’s is the best!
We are totally impressed with his knowledge and the customer service he provides.
Our furnace has been giving us trouble over the last couple of years. Sometimes, the furnace would not light. We had the furnace looked at by another company, and they fixed it, but they did not find the underlying problem. They didn’t really fix it. As a result, the furnace kept having the same problem.
Jesse diagnosed the underlying cause of our furnace problems.
Jesse took the time to show me and explain exactly what he did and why he did it.
I cannot tell you how relieved that we have found a company that we can really trust.
Wolfer’s and Jesse, thank you so much!
Stewart & Christine B

Rafael and Eddie did a great job installing our new efficient heater and the new AC (just in time for fall…). There was a lot of piping to install through the foundation, and they were able to locate the pipes out of the way, and with little impact to the basement workspace.
As others have commented about their installers, they were efficient, thorough and pleasant. They explained what they were doing and did a great job cleaning up after the installation was complete.

Teo and Bryan just left after installing my new air conditioner. Also on the crew were two electricians, but I unfortunately didn’t get their names. They were all fabulous. They were efficient, thorough and pleasant. They explained what they were doing and did a great job cleaning up after the installation was complete. They left contact numbers in case I had any questions.

Spenser D was meticulous in ensuring that everything worked properly and that the area was clean when he left. He took the time to answer all of my questions and gave me more information than I requested. Thanks for your help! «Great job, Spenser D!»

Shawn came out to my home and gave our Furnace & A/​C units a tune-​up. I received a heads-​up call before he arrived near the beginning of the expected appointment window. Shawn was great at communicating where he was in the tune-​up process and was a terrific coach about how I can get the most from my equipment.

I had the Wolfer’s team out to my house for a complicated installation consisting of 2 units and a lot of crawling in a very tight crawl space. At the same time I had a plumbing crew and a water remediation company at my house for a broken pipe that we found the morning the Wolfer’s team was starting the installation. Needless to say it was a crazy mess and the Wolfer’s team put in a long day under tough circumstances.
The lead installer was Rick Patterson and his helpers were Jose and Roberto. All of the men did a great job and maintained a great attitude for the entire 13 hours they were at my house. They were extremely professional and very courteous. They knew I was dealing with a lot of stress while working with the other trades dealing with the flood. They reassured me all day their install was going flawlessly and they were right. That night my family enjoyed a nice air conditioned house for the first time in 10 years. Good Job men.
I would also like to add that the estimation process went very smoothly as well. The estimator came in and gave me a detailed quote the same day. I showed him another quote I had and they were very similar but the other was a bit lower. They matched the price no questions asked and we had a signed contract and were put on the schedule the same day. Very impressed.

Starting with the salesperson Jesse who came to our house and gave us central air options, he answered all questions thoroughly, and was very helpful. Then came the installers Craig, and Cedo (I believe that is his name) they were on time, clean, friendly, and extremely efficient! My wife and I had a pleasant experience with all aspects of Wolfer’s, and will highly recommend them to anyone needing their services

We recently bought an older home in Salem and I saw that the HVAC had been installed by Wolfer’s about 5 years previous. Wanting to know that the the heat and AC were ready for their respective seasons I called them for an inspection and tune-​up. Francisco C. came out a couple days later and did a first class job seeing that everything was in first class working order. He was thorough and courteous, pointed out things that I would not have noticed and thoroughly acquainted me with my new systems (well new to me).

I lucked onto Wolfer’s via Costco, having done no research about them, and was impressed from start to finish with their recent install of central A/​C to our home.
From Ryan’s friendly and professional demeanor when he come to our home to provide a quote, back in April, to me calling them two months later with a 8.5 month pregnant wife, and an oncoming heat wave, their team was nothing but top touch. They prioritized our install, and a week later with the temps soaring into the upper 90s, we’re sitting in a beautifully cool house thanks to their team.
I also want to highlight their install techs, Teo and Enrique, who were on-​time, extremely courteous, and very professional. The total install occurred in the exact amount of time promised, and with no issues.
I definitely think that this is going to be the start of a long-​term relationship with Wolfer’s over the years for all our cooling and heating needs. Thanks again!

Great team for Tim in sales to Harley and Phil our installers. Everyone was professional and flexible with out crazy schedule.

Francisco was very helpful and responsive to all of my questions, did very clean detailed work. I would highly recommend Wolfers to anyone from Portland to Eugene who has hvac issues.

We just had an exceptional service experience with Harley and Phil!!! They were prompt for the installation of our central air conditioning unit and incredibly professional. We were very impressed with their expertise and cleanliness on their installation. They took the time to share the details of how our system worked and when they hit a small glitch, they ensured us that it would be taken care of. We strongly recommend Wolfer’s and in particular Harley and Phil.

The staff at Wolfer’s have customer service figured out. I had them out in late January to fix an issue. The service man at that time got our furnace up and running and told us that we would need to make a permanent repair or the issue would keep occurring. It wasn’t in our budget at that moment so we put it off.
So, in early March, the issue resurfaces. I call for service, totally forgetting the previous recommendation. Wolfer’s sends Spencer out to help us out. He’s totally gracious while reminding me of the previous repairman’s recommendation. This time we go for the permanent fix. Spencer walks me through the process, orders the part and is back to make the repair when the part comes in. No muss, no fuss. He’s super thorough, on time, accommodating, and knows his stuff. I’m super pleased and totally recommend Wolfer’s…and Spencer!

Day three after installation of our Daikin ductless Heating/​AC unit and if these last three days are any indication of what is to come, I’m going to be very happy.
The process began with the sales professional, Leon Beck, who made the process of beginning this project easy.
The installers, Craig (Supervisor), Harley (Installer) and Enrique (Installer) were very professional and courteous. Even when my dog thought it would be fun to chew and destroy the tire on their had truck (which I repaired) they were nice and even told me not to worry about it.
So far, the Unit is keeping our home comfortable. I am an ex computer professional so you can imagine how much fun I’m having establishing the perfect comfort zone, Installing the WiFi apps, working on a comfort schedule, etc.
I am looking forward to seeing how this will impact my utility bill and how the Wolfer’s will respond to any incidents, if any, that may occur.
I have made post in my calendar for a year from now to follow up with an update to this review. I will let you know then how everything is turning out.

I really wanted to love Wolfer’s, especially after so many fabulous reviews. Unfortunately, after two bad experiences, I cannot recommend this company.
I had A/​C installed in a house I purchased over the summer. When the initial quote was given, I was encouraged to purchase a fancy Honeywell air filter. Since the house is newer construction with no pets, I wasn’t interested. However, when the central A/​C was installed, the fancy filter was put in without my knowledge (and of course I was billed for it). I called and explained my situation to billing, and was told that «well, it was on the original quote.» I tried to explain that it shows an «optional service» and that I would have appreciated reviewing the items being installed (and billed) before they go in the house. Note: I purchased this house for my parents so I was not at the install. My folks had the original estimate and the check for the balance remaining per the contract. Billing eventually said they would credit me for the fancy filter.
Fast forward two short months. We decided to have the existing furnace serviced before the cold weather sets in. The technician comes out, says the heat exchanger is cracked in several spots, and we need a complete new furnace. This doesn’t sound right to me, since the house was built in 2008. I contacted Bryant, the company who manufactured the original furnace, to file a warranty claim (20 year warranty on heat exchanger). They asked that a Bryant tech come out and take a look, which happened in a few days. The Bryant tech notes that the heat exchanger is fine, and those are heat marks. He even ran a fiberoptic camera through the furnace to verify everything was fine.
I immediately contacted Wolfers to explain the situation, and ask for a partial refund on the A/​C service I prepaid for, since obviously I am skeptical of their service. I offered to pay for the furnace service (although the faulty diagnosis nearly cost me $ 3,000) but don’t feel I should have to pay for a future service as I have no plans to utilize their company again.
It’s been two weeks without a response. How disappointing.
Moral of the story: Often times it’s worth getting a second opinion.

Every part of working with Wolfer’s — from the initial sales consultation with Nate to installation by Josh and Nick — deserves 5 stars.
Nate was very thorough in explaining our options, and even pointed out that our water heater could use a new flex gas line and vent. It was actually already on our to do list so I was happy they could do that work as well. He was the only sales person out of the three companies we interviewed who pointed that out, which was a major reason we went with Wolfer’s.
The installers called when they were leaving headquarters to let us know they were on their way. They took our 20+ old unit away and installed a brand new high efficient furnace and AC. It was 90 degrees and Josh and Nick still worked quickly and cleaned up like they were never here.
We’re so happy with their service and I’ll be recommending them to everyone!