Cold Spring Hills Center For Nursing & Rehabilitation

This place should be permanently closed.
There are holes in the walls, crappy old tv’s in many rooms, caked on food on feeding tube poles
Poor heat
Feces in bathroom toilets
Stains on ceilings
Old broken equipment and furniture.
A very sad unpleasant place to be. Shut it down!

I could care less about the food that is Swansons @ best. $ costly for nothing. No one doing anything to help me. this machine is set up wrong but worthless o its Saturday so it should be free useless I may crawl óut of here

just like one of the other reviews, I had to give it one star. some of the staff mostly the nurses & nurses aides really did try, but for the most part this place is understaffed. Over the phone before my dad got to CSH, they assured us they would try their hardest to get my dad (who was very sick) off the vent. Well they didn’t really try, he was having a hard time, but if you don’t insist on them doing something for your family member all they want to do is let them lay in bed so they don’t have to work! The family must be on top of the nurses, and especially the Dr. (Dr. Butchma) he was making rounds for the whole facility and was way to busy to speak with our family! None of the staff wants to take responsibility, all they say is «I don’t know» to any questions you may have, No one knows a damn thing! Physical Therapy & Occupational Therapy would talk to each other while treating my dad, they weren’t even looking at the pain on his face as they lifted his arm up and down, (my dad had NO voice HE was on a vent!) I seen this from the glass doors, and told PT & OT to pay attention to my dads pain, (They got annoyed).
This place is run down, not the cleanest, my dad was a big man, it took 5 days for them to get a bed that he would fit in (really?). The recliner chair was broke, it wouldn’t recline (really?) they left his feet hanging down for over 4 hours without repositioning him in the broken recliner, don’t forget he has NO voice, he’s ON a vent and can’t move by himself! When we called them to check in, they would lie to you, to tell you anything, but didn’t always tell you the truth on how my dad was doing. I think they need a lot of work too make this place somewhere you would want your loved one to go, especially since he was on a vent and we had No choices. Mark in admissions, was by far the nicest and most helpful staff member and he wasn’t even a Dr. aide or nurse. All they wanted to do was medicate my dad with Morphine, so he would be out of it and didn’t need to be taken care of, but they would say they wanted him «comfortable» he didn’t need to be medicated! I am frustrated with CSH, promises were made and as sick as my dad was it took him 20 days at this place to finally give up. Please DO your research before going to CSH (vent unit) especially, if you have choices to go elsewhere.
My dad was very special & SO missed. :(

Unfortunately this place can’t get zero stars I had to give it one I would even give it one because I would even take my dog to this place the nurses on lazy when you call and they learn that you complain they don’t answer the phone because they have caller ID if you ask a nurse to do something it’s like you asked her to cut off her arm. I went to visit my mother and saw that I had sheets or anything wasn’t changed and she was covered in feces after I called the nurses attention to this and she said what do you want me to do I said can you please tell me where your mother is so I can take a crap on her. Apparently she didn’t like this because she called security on me and I was escorted out I had to get my mother away from that place she went there to get rehabilitated boy one she was taken to another facility she was rushed to the ICU because the state of that nightmare facility my mother’s health seriously decline and I feel that if I didn’t remove it from there she would’ve not made it it’s been two weeks since she’s been out of there and she’s completely recovered almost she’s walking and everything something that they said she would never do again if you go there or have loved ones there make sure you’re there every day and keep on top of them and don’t say anything to physical rehab that they don’t like because if you do they won’t come and help your loved ones

I was here in 2012 after back surgery for removal of a tumor on my spine. I was admitted late morning and I had to call the admission office to beg for food and water after being in the facility for over 12 hours., since the nurses station kept on ignoring me. I developed an infection by the site of the surgery since they had a nurses aide take care of the dressing (a violation of the law)., then they were going to charge me for the ambulance to take me to see the surgeon to take care of the infection. The room was actually very nice and the physical therapy was excellent. .The food was horrendous, I lost over 20 pounds while I was there. Thankfully there was a Subway in the basement. The only reason I gave it 2 stars was the physical therapy was quite good.

Mom was in rehab for a few months, then in long term care for 1 ½ years.
The rehab/​short-​term wing and the physical therapy dept./room are the crown jewels of this place (along with the beautiful courtyard). The short-​term wing/​floor offers better quality of care than the long-​term wings. It is better staffed and more attentive, and better supplied. If you wanted or needed something extra with food, other supplies, or attention, you would get it — NOT the case in long term care.
In long term care, patients often need more help and attention than they are getting. The shower experience was a seat with a hose and we were advised to bring our own liquid soap (vs. harsh industrial-​type soap). I don’t think the pt’s were ‘bathed’ as often as policy states. Food was for the most part, pretty lousy. Very little assistance was offered with meal time unless you’re totally disabled.
Physical Therapy and staff were really great when she was getting it. If you are in long-​term care, you will eventually run out of insurance for P.T., if you are no longer showing improvement or reached your max allowed. When mom’s ran out, the P.T. recommended she be walked down the hall by her aid or nurse once a day for maintenance-​that did NOT happen on a daily basis. As far as I know, she was only walked when I was there and persisting. However, whenever I tried to get mom up and walk her myself, someone would stop me and say I’m not supposed to do that. Also, keep an eye on their ever-​increasing list of drugs from their assigned Dr. and make sure they are not being over medicated.
Recreational therapy is great and the staff works hard to do a good job with all kinds of activities and events, arts and crafts, games, trips, etc. The trips patients can go on are limited and sign-​ups are a bit difficult, but if you can get on one occasionally, it’s worth it.
Overall, if you are just there temporarily for rehab, it is not a bad place. If you have to put your loved-​one in long-​term care there, you will need to be their advocate. It will be much better for them if you visit them often at various unexpected times and help them solve their problems. Bring them some good food and take them out on nice days in the pretty courtyard they have there. When mom was there, I was wishing I knew how to cut and curl her hair – the hair salon was small and barely enough hair dressers for the demand. It’s better if you go down to the salon and make the appt. for them and bring them to it yourself if you can.
Also much better for the clothes if you have the time to take their laundry home and do it yourself.
If you’re thinking you’re off the hook because they are in a nursing home, forget it.

My wife here almost 3yrs they do best they can but failing as far as physical theopy goes. Denise has been cutoff so her body is very stiff they need more aids they do all the bulk work and overworked 1aid 9 people to care for that’s crazy

This place SUCKS big time. The staff (at least whom we had to deal with) didn’t know what they were doing. Left us sitting helplessly in our misery time and time again. When told be right there sometimes waited hours before any communication then still no help. The food was SO BAD and cold most of the time we brought good in and ate cookies and crackers ect… it’s hard to believe this place isn’t shut down. Maybe this was just our experience and others are receiving quality care and edible food but that wasn’t our experience. I give this place a go F@#K YOURSELF negative-​3 rating… STAY AWAY FROM THIS PLACE…
I did not want to give any stars but COULDN’T POST without giving at least 1.