Pep Boys

Took my car in for a simple alignment, (had something done prior with my original mechanic but he was closed Sunday’s) told that it would take an hour and thirty to be looked at. Didn’t have a problem with that since it was last minute. Two hours later I get a call that it needs other things done to it that would cost over 800 $. Total rip off because just had my car looked at by my personal mechanic the week before. Taking it in on Monday justttttt in case but I do not trust these workers at all. When we refused the job the counter guy got real rude gave us the car and started smoking out in the back of the shop with the other employees. Horrible customer service and full of liars. Don’t take your car here. Would give no stars if possible.

Great service. Management cares about their customers which is nice to see now days. The store was clean and the cashier was pleasant. I had my oil changed and tires rotated.

Had a very pleasant experience at this pep boys! Price wasn’t to bad got a battery and oil change and they rotated my tires for free! Joanne was a sweetheart and very helpful! Will definitely be back

HORRIBLE service from techs, not counter people.
Brought the car for tires, alignment and oil change. When I got in the oil and tire light was on. When I told the tech he replied «I put enough in» with an attitude. It was OVER a quart low. Tire pressure was low, alignment is worse now than when I took it in.
Next week I got a flat near the shop. They were the only place open. They told me 2 ½ hour wait.
After 2 hours the techs were watching football. I asked where is my car. It was done 45min earlier and THEY NEVER TOLD ME !!!

1. When I picked up my car, I started it. The radio came on. It was on some awful music station that I would never listen to. Either the mechanic was running my battery out entertaining himself all weekend while he worked on my car or was joy riding instead of test driving. I listen to news radio and make sure to turn it off before I exit the car. There is absolutely no reason your mechanic should be touching my radio.
2. I pulled to the back of the parking lot, stepped on the brakes to look both ways before pulling out onto the street and the crunching noise was worse than before plus there was a new noise, a wooshing as if a belt were coming loose from a tire. These new tires were put on by Pep Boys in July.
It was almost close of business, I needed my car to drive my grand children to school the next morning and I was too angry to speak, so I just left.
Short of your refunding labor charges for unnecessary work imposed on my, I have no reason to come back to your establishment.

Horrible shop. Made an appointment online and when it showed up they would not honor it. This happened 2 different times. The reason for the appointment is to cut down on wait times… however if I wanted to be seen they said it was about 2 hours for a basic oil change. Ok see ya pep boys.

Went there last weekend to get a tire and they crashed my car!!! While I was waiting I overheard two people who had to bring their cars back because the service that was done was faulty. They didn’t even offer me a discount on my service after destroying my bumper. You really do get what u pay for, cheap is not better. they don’t care about their customers.

My opinion on this shop is that if the location is convenient for you, go here for simple repairs. But avoid for air conditioning or anything equally complicated.
The long and short of it is that they were honest (after being proven wrong) and were fair enough to give a full refund when they could not complete the repair properly after several attempts. here’s my story:
1^st trip: My wife’s car began blowing hot air, so I took it in to get the AC fixed. A couple hours and a few phone calls later, they told us the price. I gave them the go-​ahead. A couple hours later we got the call that they were finished replacing an O ring and refilling the refrigerant. So we picked up the car, drove it home, and the air was already blowing hot again.
2^nd trip: So we made an appointment for a few days later and took it back. I was understanding; these things happen, and AC repair isn’t easy. They fixed it again and we picked it up. I was certain that they’d have been more thorough this time around; it’s one thing to make a mistake but it’s something else entirely to fail to correct it properly. But sure enough, it was blowing hot the next morning.
3^rd trip: So we made an appointment for a few days later and took it back a third time. This time I asked to speak with the manager directly. I asked him if they were going to be more thorough this time around; he replied by saying that they WERE thorough last time, and replaced not only the faulty O ring but a hose as well. He went so far as to say that there was no leak when the car left the shop. This irked me so I told him that there must have been a leak, otherwise the car wouldn’t be blowing hot air. Unless he’s implying that I poked a hole in it for no reason. (He did not acknowledge this comment)
So he took the car into the shop begrudgingly, seemingly assured and annoyed that I was simply mistaken. A few hours later his tone was completely different; he was all smiles once he found that I had been right after all. The pep-​boys brand hose that they had put in was leaky.
But the bad news was that they didn’t have a second one; they had to order it from the dealership and it would take at least 5 days to arrive. So I took the car home to just tough it out.
In the meantime, my wife was not happy about having to wait this long. She’s 6 months pregnant in 95+ degree weather and was using this car to pick our toddler up from daycare! After another phone call, the regional manager agreed to give her a partial refund to go toward a car rental. This helped settle us for the meantime.
4^th trip: It was a full 2 weeks between the 1^st visit and this one, but finally the part arrived. They took the car in. They repaired it. They tested it. They made damned sure it was working this time. I even let them keep it overnight to test it in the morning, and they made double-​damned sure it was working. So they say, anyway, because not 6 hours after I took it home, it was blowing hot again.
Whatever the cause, I called them up one last time and told it failed again. They told me they couldn’t figure out what the problem was, so I told them I’d lost confidence in their shop; they’d had their chance and I was taking my business elsewhere after they refund my money.
They gave us the full remainder of our money back without any further resistance, and they even refunded the cost of the oil change we had gotten (I did not ask for that, but it was nice of them). This is the only reason I’m giving them any stars; they recognized their own failure and gave me my money back in the end, which was the fair thing for them to do.

A few other thoughts:
In my opinion, the 1^st and 2^nd trips were half-​assed. Simply replacing a couple of parts and saying «good enough» isn’t thorough work! Especially the 2^nd time; since they were fixing a mistake, they should have treated it with more importance.
It wasn’t until the 4^th trip, when they put in the factory-​fresh part, that they actually took the time to really test it and make sure they did proper work. But it took them two failed attempts and countless cc’s of wasted refrigerant to make this enough of a priority for them to actually put in an acceptable level of effort! It may not have worked out afterward, but at least this time they actually TRIED.
But in my opinion this is what they should have done the FIRST time I took the car in. This is why I won’t be returning for any major repairs but may still use them for minor maintenance (simply because they’re around the corner).

I used to shop here all the time when I was fixing up clunkers. Kinda fell away from that when I bought a new car that I only took to the dealer for service. Once the warranty ran out however, I needed to get things fixed and replaced on my own.
I had been taking my car to my local mechanic for things like thermostat replacement, tune-​ups and oil changes but when my battery started to fail during the cold weather I shopped around online and found Pep Boys had good prices on decent batteries. I called ahead and they said I did not need to make an appt. I also printed out a coupon for an oil change since it was getting close to that time and had them do both.
Had a new 6 year battery (2 year free replacement) installed and a full service oil change for 140 bucks done in around 45 minutes. Fast friendly service at a good price.