T-Mobile

I went in here after reading the other review about «Richard“I thought if it was that bad I can always walk back out. I was very surprised when I opened the door and saw 6 – 8 employees and as many customers. This place was hopping! A pleasant young lady named Bre greeted me and we got right down to business. I needed two new phones and a wi fi hot spot. I began by telling her I had been to another T-​Mobile store the day before but was not impressed with the sales persons knowledge of their products and plans. Nice enough guy, just seemed real new. As I am not very savvy in this area myself, I want to feel like the person I’m dealing with knows their stuff. Bre handled my concern very professionally and told me she’s been doing her job since 2010. That’s plenty of experience as far as I’m concerned. She knows all the ins and outs of all the plans and phones. She was able to answer my questions patiently and thoroughly. I truly could not have had a better experience from a customer service view point.
I would definitely recommend this store. I think you would be in good hands with any of the staff I saw. But if you have a chance, try to get Bre to work with you.

Poor Customer Service
I was just at a retail corporate T-​Mobile store located at 9955 Hudson Pl, Suite 570, Woodbury, MN. I came to pay my bill using the ETF Reimbursement prepaid card. While I was there, I asked an employee name Richard about my bill. He became defensive and didn’t know how to answer my question regarding taxes and fees on my bill and threaten to call the police on me. He refuse to process my payment and told me to leave. I asked for a supervisor but he said no one is there so he don’t have to help me.
I really like T-​Mobile that’s why I switched over from ATT. Now because of this, I don’t know if I should stay with TMO go somewhere else.
Please retrain this guy to handle customer questions better and not become defensive when he doesn’t know how to answer a question.