The Floor Center

Terrible service and no communication! It took 2 ½ months to get carpet installed.
We chose floor center due to the fact that they had the carpet in stock that we wanted. When we purchased our home we had to get the carpet replaced before we could move in to the upper level, we were told that since the carpet was in stock that they could install the same week. So we paid for the carpet and waited. And waited. And waited. For nearly 3 weeks we slept on couches in our living room. We paid for removal of the carpet but they left the staples in the floor and carpet around the radiators. When asked if that was standard procedure they said that sometimes if there are too many staples they leave them in but stated «you will barely even feel them through the carpet pad» For six thousand dollars i would expect no not feel any staples. The list goes on and on the issues we had. Their competition up the street said that absolutely the removal should have included pull the staples. Once they received our money there was no communication. Numerous times I asked for a follow up call which never happened.
Between my wife and I, we ended up having to take 7 days off of work to get carpet installed. On multiple occasions the installers showed up without any knowledge of where the carpet was being installed (upstairs) so were unable to install due to the fact that they could not get the carpet up the stairs by themselves.
Spend your money elsewhere, this place is a joke. If you value your time (and vacation hours) stay clear of the Floor Center.

I had a great experience working with Floor Center for laminate flooring. Laura was very helpful and informative assisting me in selecting the flooring product as well as setting up no interest financing. The installer she recommended, Shane Randall and his son Luke did a wonderful job. The floors turned out beautifully. Shane and Luke left the house and garage (where they set up saws, etc) were left spotless at the end of each work day and when the job was done. I cannot recommended them highly enough. Great company to work with and a great final product!