The Urgency Room

In October 2015 I started having very sudden & frequent diarrhea — it was in the evening so I went to the urgency room. They did a little blood work but reassured me it was a virus & if I don’t feel better in 3 – 5 days see my primary. They sent me home. After a total of 6 hours I went to regions & found out I had c diff — a seriously bad bacteria infection. I could have died if I waited till morning let alone 3 – 5 days.
Now last week I went again to urgency room. I’ve had a cold for 3 weeks & decided I needed antibiotics so I went. It was about an hour before closing. I was stuffy & coughing horribly. They attempted to force me to wear a mask when I was having difficulty catching my breath between coughs. I refused. They reluctantly took me to a chest X-​ray — the technician was snippety & rude. Then I go back into the room. A butch cranky lady comes in saying I have to wear a mask bc she has a cancer patient at home & I said ‘do you want someone else to do my blood pressure?’ ‘No, be considerate’ she snarled. So I coughed with the mask half on/​half off.
The nurse practitioner decided to give me nova cane in a nebulizer treatment. I was breathing in pure oxygen … So I stopped coughing. Then they decided because the nova cane worked that I need to go to the store & buy a mouth numbing spray.
They are also clearly insurance illiterate as they never billed my insurance & sent me the bills?! I won’t be paying them.
I went elsewhere for antibiotics. I won’t be returning. I’d rather sit in the ER or urgent care all night and actually get treated. They just assume it’s a virus & send u home. It’s give zero stars if possible. I don’t recommend.

Went in with daughter 90 minutes prior closing with a set of symptoms I have never seen with her before. Usually avoid taking her in anywhere if I think she has something viral however this did not seem viral. Drew blood and took chest xray and got us out the door 2 minutes before closing saying it was just something viral. Dr on call did not run labs on blood or urine as came to conclusion it was viral based on looking at her for 2 minutes. Took her to Regions 2 days later turned out she had an advanced urinary tract infection that had reached her kidneys. Would have known this 2 days earlier if this place had bothered to run her labs. Incompetent and in a hurry to get out at closing..

Very satisfied with the wait time & staff. The facility was very efficient and clean. My daughter especially liked the ballon and goodie bag while we waited. We will definitely be back… hopefully not anytime soon!

Compared to waiting 4 – 6 hours at an ER, $ 1000 bills, and ER doctors who have no time for you… This is a good option. The waiting line has always been shorter than any urgent care or ER I have been to. Typically, I see someone within 15 mins — maybe I just luck out coming at quiet moments compared to other reviews? The medical staff has always been really professional. The space is very clean and calm.
The negatives: despite coming several times in the last few years — they still can’t figure out my insurance. I think they did an unnecessary ultrasound when I came in a year ago just wanting a simpler test to check an alarming symptom of a chronic condition. But all of this is not too bad compared to everywhere else.

Went there for a bad fall on my foot/​ankle. They came out with a wheelchair, did registration which took about 3 minutes, and wheeled me right back to the room. With x-​rays, seeing the doctor, pain meds, vitals, and boot for my foot — I was in and out within an hour. I would highly recommend this place for Urgent health issues.
Also, now that I think about it. I brought my mom there for a bad fall on her head last winter. They were great then as well. Did a CT scan, and diagnosed her with a severe concussion. Great staff, very accommodating to my mom, dad and myself.

The two times I’ve been here there’s been an excessive wait. The front desk workers were horribly unprofessional, worried more about their up coming bachelorette party and icees in the break room then getting people back to get help. Once in back the nurses and doctors were slow. I won’t be returning.

Came here a few weeks ago on a Monday morning right as they were opening. I came in because i thought i had a broken foot. It was cold and snowing, my husband pulled up to the side asked for a wheelchair since I couldn’t walk. A front desk person comes out to the car with the wheelchair. I get in and they immediately go to work processing my information. I get into the room, 2 nurses come in and take my vitals and ask about what happened. They asked if either of us wanted a drink or anything. The doc comes in, introduces herself and says we’ll do xrays. The xray tech came over did my xrays quickly and as painless as possible. She was also very nice. We confirmed what i was thinking. I broke my foot. 2 more nurses came in splinted my foot, gave me crutches and a crutch demo and a referral to see a bone doctor. I was beyond pleased at the professionalism of this minor emergency room as well as everyone’s friendliness. I would not hesitate to come back, but I hope I don’t have to. The facility was clean and looked very new.

Have had 4 occasions to use UR. I swear by them. Fast, professional, immediate care very thorough. Each time I am forced to seek medical attention beyond normal visits I have used UR and am delighted. All my friends and associates are now converts. My last visit was a fall from a trailer that resulted in 11 stitches inside and under my lip. I was in and processed in less than 5 minutes — they moved me to an examination room and had a doctor nurse ansd a scribe accessing my records in less than 2 minutes they checked my general health BP and drew blood checked for concussion breathing and did a CT scan on me in 20 minutes [it took a few moments to send the CT scan out for reading] the doctor Knudsen had a assistant and had me stitched together in no time. I am on cumadin so a lot of blood was flowing. Dr Knudesen gave me complete after care instructions and then even called my home 2 days later as a courtesy follow up — pretty remarkable — no it is the same care I’ve gotten each visit. if you have ever gone to a hospital ER sat behind a curtain waiting to be seen and told to wait a few more hours while they check on a bed and your insurance you will never go back and truly appreciate URGENCY ROOM.

I needed to see a doctor last month and it was semi-​urgent. I didn’t want to go to an ER but I don’t have a primary care physician because I quit my job in Seattle but kept my insurance when I moved out of state and finally got a new job here but didn’t have new insurance yet. I had driven by the Vadnais Heights Urgency Room a couple times so I was curious if it would work for me. The Woodbury location was easier to get to from my job so one day I checked-​in online and headed over after work. Please note that the UR does NOT make appointments. You can check the average wait time online and checking-​in online will speed up the registration process a little bit, but even then you may be waiting for the physician to see you for awhile.
Every staff person I interacted with was extremely nice and helpful. The woman at the front desk was especially patient with my somewhat complicated medical insurance situation and explanation. And if you don’t have insurance, a trip to the UR will be more affordable than a trip to the ER. Since I checked-​in online I was led directly to an examination room instead of waiting in the lobby. The facilities are very clean and the equipment seems up-​to-​date and modern. The atmosphere is much calmer and more pleasant than an ER/​hospital. The doctor that saw me was very professional and he was able to run most of my labs onsite. There was only a delay on one test result. The UR can also perform X-​Rays, CT scans, and Ultrasounds.
My biggest gripe with the experience was the waiting. I was there for about 2.5 hours and spent a cumulative 20 — 25 minutes with the doctor and other staff members. This wouldn’t have been so bad if there were magazines or books or a TV or something mildly entertaining in the exam rooms, but they were entirely devoid of anything except medical equipment. I don’t have a smart phone so I was literally just sitting there by myself with nothing to do for about two hours. I was bored and starving and tired and pretty crabby by the end. I can’t imagine that a trip to the ER or anywhere else without an appointment would have gone much quicker, but at least most other places have magazines or people-​watching.
I also think it’s worth mentioning that there were no female doctors on staff while I was there (or possibly at all at this location, though there may be female nurse practitioners). May not matter for a cough or sprain, but could matter for some lady-​specific maladies, or if you’re just not comfortable with a male doctor.
I hope to have my very own primary care physician in the near future, but I would certainly consider going back to the UR if I needed to see a doctor at an odd time or couldn’t commit to an appointment. I like their healthcare business model and hope this is the start of a growing trend. If you don’t need an ambulance or an overnight stay and it’s not life-​threatening and you don’t want to go to the ER but can’t get an appointment elsewhere, I suggest you try the Urgency Room. Open 8am — 10pm, 365 days a year! But bring your own entertainment.

IF I HAVE THE CHOICE BETWEEN ER OR UR ROOM, I pick UR everytime. I had been sick for almost 2 months with coughing spells, finally thought I broke my ribs from coughing so much. UR drs got me on the path to recovery. They saved my life!

I have had one good experience here and the rest were downhill, ending with the worst visit ever. It started with the front employee telling me, «I don’t have time to deal with you now» to the doctor insisting I have a chest X-​ray for a collapsed lung when I was having specific back pain due to a herniated disc. No fever. Normal breath sounds. No problem breathing, but I NEEDED an X-​ray? I think they needed to make more money. Never. Again.

A great place. Seen fast, state of the art stuff there, very clean and huge excellent coffee machine!

Dont go if you need real help. I went in for a permenant injury, due to extreme pain, I wasn’t able to get in to my primary that day. They treated me like I was a joke. If you have a cold maybe thats the place to go.

I’d like to know how these other reviewers were in and out so fast. I sat there for 5 long hours to be told my pain was caused by my pre-​existing condition, which I completely believe was a mis-​diagnosis. The ‘treatment’ I was given did nothing to alleviate my pain. They did manage to rule out any serious problems. Still in agony, I will be keeping the appointment I had made with my regular doctor.
On the plus side, the surroundings were waaaay better than a crowded hospital or urgent care waiting room. If I need urgent care again, I will give them another cautious try.

I arrived at the Urgency Room two weeks ago with a 15-​month old who was projectile vomiting and, they met me at the curb and offered to help out. We were seen immediately, and the doctor came in within 10 minutes and listened to my son, talked with me about his upper respiratory symptoms he’d been having for the last week, and ordered chest x-​rays. In the meantime, the nurses brought toys for my son to play with and juice. They offered me beverages, and while my dad was waiting in the lobby they offered him tea, coffee or cocoa. Our son was diagnosed with croup and the doctor spent about 10 minutes explaining what it actually is and how I could care for him. We were in and out within an hour, amazing! The care we received was comparable to that of Children’s Hospital,. I was a tad bit hesitant bringing a baby there at first, but I thought about my first experience at Urgency Room, and then I didn’t think twice. Each visit is consistently great!

I went to the Urgency Room because I was pretty sure I had broken part of my foot and was on a time crunch. I was greeted immediately when I entered the lobby and was immediately impressed with the «spa» feel. I was seen right away and the staff was very nice and accommodating. I was offered beverages and a more private room to be evaluated in. I was in and out in 90 minutes and went home with my x-​rays. Though I did break a small bone, I left knowing exactly what I needed to do and very happy with the service I received. I will most definitely be going back there in the future.

The urgency room just opened last week and I can tell you I love them. The staff is super comforting and know what they are doing. They have all the state or the art equipment and offer tea and coffee as well as wifi and tv to patients and family. They beat the price of the er and offer a deposit of 150 and payment plan option for the uninsured. The offer the speed and service of a full scale er without the wait or price or stress. I was sent to the Ur on a recommendation from Dr Vanpelt and saw Dr McClain I would recommend both. If you get sick I would recommend the urgency room to anyone anywhere in the metro, we drove from daunt Louis park to wood bury to get there and it was well worth it. I give them 5 out of 5.