Bluemercury

I always have a wonderful experience at Blue Mercury. Whether I’m there for a beautifully packaged gift card or have product related questions they always take excellent care of me. I especially look forward to my spa services with Evie. I can’t say enough about her both as an experienced and professional esthetician and as a phenomenal woman who is really easy to talk to about anything. She is as knowledgeable as she is intelligent and funny. I highly recommend her for all services!

The facial experience I had at Blue Mercury, Tice’s, with Evie was the worst I have ever had.
I always look forward to starting out with my steam, but Evie started out by slathering me with creams. No steam, no cleaning, creams on top of the day makeup I waked in with. Then, while already lying on the table, she stopped to ask me if I had a chance to look at their menu, which I had not. She then asked me how much my gift card was for. I actually did not know. She stopped the slathering to go to walk over and look at my card to find out the amount of my gift card. I was informed that it was for $ 150. She then began to urge me to get dermabrasion but that it was $ 180. I was confused. I was looking forward to the usually relaxing facial that I have gotten elsewhere, that begins with a nice steam, pore cleanse, and goes on from there. Since she had already started the process and stopped mid-​stream to do this, I was confused. I asked her what the other options to dermabrasion were? (If I ever wanted to have dermabrasion, I would be in a dermatologist office, not Blue Mercury) I declined the dermabrasion. She then recited other more complicated and expensive options, and then I asked if there was just a regular facial available and if so, how much it was? Well, lo and behold, there was and it was $ 95, so I said I’d take that. I endured the rest of the process. It was far from enjoyable and quite frankly, because of the lack of pore CLEANSING and because of all the pore CLOGGING creams she put on me, I found myself cleansing my own pores for weeks afterwards. I will never return there for a facial! The balance of my card will go toward the purchase of some products.

I work in retail and always give sales people the benefit of the doubt, but my experience here was really disturbing. There was one other person in the store when I arrived. The sales associate did not greet me, but stood behind the cash wrap as I walked around looking. I approached her to ask a question which she answered. The other customer then asked her some questions, picked out some product and was rung up. Now just me in the store… still I have to ask her if she can help me. So she starts to help me, was very nice and sounded knowledgeable, but … another customer walks in, interrupts us, and she leaves me to answer her questions, get her product and ring her up. Ok, I’ll let it slide, she’s by herself. Then back to me. Someone else walks in, interrupts and… again she walks away from me to help her. Back to me now. Yup, yet another customer walks and she leaves me again. Hello? Can we finish? Do you know how to look at someone and say «I’ll be right with you» or how about saying to me «do you mind if I help her? After the third time, I was done. Very inconsiderate. I think her name was Kate. Not going back.

I had previously shopped at bluemercury in another location, and was thrilled that they opened up this location in northern NJ. Regarding a previous reviewer’s comments below — they may take a hands-​off approach but I don’t mind it. I like to browse the merchandise on my own. I think they may only put forth the effort if you appear to be a serious shopper and will actually purchase products, not just coming in to browse (not saying it’s right, but kind of standard). I had briefly visited when they first opened and a staff member provided me the menu of services and encouraged me to browse or make an appointment for a spa service.
Recently I visited here for a waxing appointment. I just got tired of the inconsistent results (and serious language barriers) from a local salon/​spa, and had hoped that the aesthetician on-​site at bluemercury would be worth the premium priced service (comparable to the local salon/​spa pricing anyways). I find the location convenient from anywhere in northern Bergen County, with its location at Tice’s Corner (lots of parking available).
The lady who helped make my appointment was friendly and courteous. When I arrived, I had to complete a client questionnaire, and there is a small waiting area with comfy chairs outside the spa services rooms but separated from the store. The spa services room I entered was spacious, organized, clean, and bright. The ambient music was soothing and relaxing. The spa lounging chaise (bed?) was generously wide, padded, comfortable, and didn’t make those awkward squeaking sounds. I was given a terry wraparound and had time, alone, to prep myself before and after the waxing. During the service, the aesthetician and I briefly chatted about skincare products and services, and afterwards she helped me with product selection and a few samples. She was courteous, knowledgeable, and most of all, professional.
I am very satisfied with the waxing service — it was brief, sanitary, and comprehensive. I plan to return to bluemercury for waxing, and also to try out some of their other spa services. I also like that you can include gratuity on your card at the cashier. They also carry some of my favorite skincare /​cosmetic brands so I will also return for product purchases.
My only complaint was that there was another staffer (different from the aesthetician) who rang me up — and asked me to dictate my contact information, even though I wrote it clearly on the client questionnaire, saying that it was «difficult to read from the questionnaire then type in the information.» (My sister and I looked at each other like, «Uhhh…») Then, I asked her a question about the make-​up services and she got all flustered and didn’t seem to know her services that well.
*Note — spa services require an appointment.

I can’t comment about the spa services; I’ve been to BM a handful of times for the great selection of beauty products they offer. They sell so many brands that I’d normally have to trek to Garden State Plaza for or online-​shop to buy. Everything is well displayed, if not a little overwhelming because of the sheer volume of products. And that’s where I take issue with the store… their customer service is truly awful. When there are so many products to choose from, it helps to have help. I walk in, find their employers chatting behind the register while I browse the store. Yes, I can ask for their assistance, but I find it in poor form to ignore customers. I get it… the store is high-​end, and I’m young. Still, that’s no excuse. Now, I no longer make purchases at BM. If anything, I go to look at products I’ve been researching online and do my purchasing elsewhere.

Yes, finally a botique non-​mall supplier of all things beauty. I love the brands they offer, Bobby Brown, Laura Mercier, Trish Mcevoy, NARS and more. Perfume, lotions, and oh yes, facials! You name it they have it.