ACCESS

Very expensive and non helping Place went with my friend with his dog swallowed a bone they were trying to charge us $ 14,000 to take the bone out of the stomach ridiculous price eventually we didn’t do anything the dog took the bone out by himself and he’s healthy playful and happy wish I would never go through that experience with those people are really trying to rip you off they take advantage of your situation and try to make it profitable for them. I really hope nobody will have to go there

Thanks to everybody in this clinic who treated my dog January 28 and 29. 2016
With all my thankfulness,
Yelena Nadell.

What appeared to be the symptoms of a simple UTI inspired me to take my 16 lb male dog in to this clinic on Christmas morning.
I ended up waiting for a long time, over an hour, before Dr Lee came out to give me her assessment. Based on her approach, I wasn’t even clear that she had examined him She said that that the only thing she could tell was that the dog was overweight.
Ok, well, maybe the dog that had been crying in pain and peeing all over was behaving differently in a cage?
Despite the obvious signs and symptoms of a UTI, Dr Lee had her associate upsell me on an I-​stat Chem 8 blood panel, a urinalysis, urine culture and MIC IDE and advised Ultrasound and X-​rays. I nixed the Xray idea and we walked out for just under $ 500 with Cephalexin (150mg) and Tramadol (50mg). I had the vet tech give my dog the first dose.
By the time we got home, the dog was a zombie. He ran under the bed, urinated all over himself. And stared at the floor for hours. When I got online to check the dosage of the Tramadol, I discovered that Dr Lee had OVERDOSED this small dog. She prescribed him a dose – enough for a 25lb dog! I’m sorry I didn’t catch this earlier prior to asking the vet tech to give the first dose.
In the meantime, I was told to call back in a couple of days to get the results of the urine culture. I called back 3 times and spoke with different people each time. And never with Dr Lee herself. Each time I called, I was told the culture was not in.
In the meantime the dog was on a course of antibiotics and seemed to be getting better. I never received the results of the culture. Anyone could have guessed that it was bacterial. Yet, I was charged $ 234.91 for that testing alone.
I had a few questions which I had wanted to ask the vet but she seemed very disinterested in answering them or making herself available. When I brought up the idea that perhaps the dog’s kibble, Avoderm, might be a factor contributing to this UTI, she looked at me with what I perceived to be dismay for my ignorant question, and quickly said, «No, It’s bacterial, not from the food,» and briskly walked out.
I’m sorry to have to share this experience with Unilocal.I tried not to but I never received an answer from Trisha, their community relations person.
Upselling tests, especially ones that really are not essential (Or ones for which timely results aren’t received! Or are never received) is frustrating and makes me feel taken advantage of as the consumer.
Are vets so desperate for income and so technology dependent that they haven’t developed diagnostic skills that don’t require expensive testing? Perhaps the owner is taking cues from MDs who work for HMO’s: less face to face time spent with the patient, and more tests.
So unfortunate not to be able to trust vets anymore.

Can’t thank the staff for all their kindness I walked in last night with my little yorkie cookie that had got into the trash and got very sick and they took her in right away and everyone was so helpful they took the time to explain my options for treatment and I was able to bring her home last night and happy to say she is on her way to full recovery!!! I recommend this place for all your emergency :)

So I come home and find my dog got sprayed by a skunk and the everything stinks and my dog is rubbing himself in everything which is cutting up his face.
Not having any experience with this and getting mixed reviews online on what to do, I called this place to get some advice if it’s urgent.
The girl on the phone says «I can’t give any medical advice over the phone, it’s against the law and just google what to do»
Really, WTF?
Really poor way of handling this and will NEVER bring my pets into this pathetic place!

I can’t say enough about this place! I had been fostering a naughty little French Bulldog named Benji for a month or so. He pulled down a large Macy’s shopping bag off of a chair that had a large bag of bite sized wrapped Mars brand candy bars. He opened the bag and ate the chocolate quietly in the living room. There were 6 wrappers laying on the floor. We watched him for a day or so and he was fine for the most part… until he started walking backwards and screaming like a banshee. So we took him to Access by referral from our regular vet, Dr. Kunin as it was almost noon and they were closing early on Christmas Eve. When my roommate got there they checked his vitals first and told him everything was ok, he just needed some time to move everything through his body. Thanks and good bye. They didn’t even charge us for the brief interaction. Just in case you’re wondering, he pooped out 15 more wrappers over the next couple of days. He had eaten waaaaayyyy more chocolates than we had suspected. BAD DOGGIE!!!
That’s not the best of it. A week and a half later, he had gotten into an unopened bag of Japanese chewy candy while being left at home with our Westie looking Ace while my roommate picked up our other dog from the vet that just had surgery to have 4 cancerous tumors removed. After finally resorting to Google Translate it ends up the candy is chock full of Xylitol. He’s hospitalized for 2 days, they made him vomit, gave him an IV, meds the whole nine yards. The care was GREAT but let me get to the best part of this place. The staff, all of them, were very professional, but warm and comforting. They really put me at ease while they worked on assessing how bad this was going to be.
I highly recommend this place for emergency pet care.

We took one of our dogs here when she was sick after our normal vet was closed for the day. I hate going to urgent care/​emergency vets because I think the price is usually ridiculous but I don’t like the thought of our pets being sick, either… so we went.
The good:
* the staff was very friendly.
The bad:
* the vet didn’t really know what was wrong with our dog and came in to see us wanting to throw everything at her illness. I don’t expect anyone to know what’s wrong before doing tests but she seemed to want to try everything. To me, it would make more sense to run specific tests to determine what was wrong, not just attack it from all sides and hope that something sticks.
* another tech came in after the vet left us with an estimate of services. The price? $ 1500. They wanted to keep her overnight, do a flurry of testing, give her IVs, and there was about $ 300 for «miscellaneous services» that they hadn’t quite figured out yet. What? Now, if our dog had a broken limb or was having seizures or something, sure. That was not the situation… our dog had been randomly vomiting and most likely had a UTI. Those don’t seem like things that need require hospitalization.
* We felt high pressure from the vet and one of the techs to do all the really expensive services even though we weren’t convinced that it was really what our dog needed. We got out of there paying around $ 200 (covering a nausea medication, fluid injection, and exam cost) but we felt pressure to do more.
* I know that it’s after hours but we were there forever. And more than just the wait, we had to ask where our dog was in the process of things a few times as opposed to someone just telling us. I know it’s busy but if someone is there for 2+ hours, just check in with them on how things are going.
So yeah, if your dog is doing really poorly then it might be worth it for you to go here. But I’d recommend asking lots of questions if you do because they seem to go for the most-​expensive option first whether it’s what the dog really needs or not.

I will NOT go to ACCESS again after my unfortunate experience there. The interactions with the doctors were brief. I didn’t understand what was wrong with my pet, because they didn’t know what was wrong either. We spent more than $ 700 here and NOTHING worked. My dog was still not eating or drinking. He was still very sick.
We visited ACCESS two days in a row. The first night they checked our dog and briefly (and I mean briefly) went over the results. I couldn’t even tell you what they told me, because it wasn’t much other than that he may have a stomach ache (which we later found out was NOT the case after visiting another hospital. He actually needed surgery).
We went again the following day, because our dog was getting weaker. They admitted him to the hospital and then released him after 12 hours of being hooked up to IVs. They sent us home with medications, but I was getting nervous because my dog was NOT getting any better.
They did NOT know what was wrong. After finding out the real problem, we found out we WASTED more than $ 700 going to ACCESS. Quite frankly it felt like they administered care and medication on «hunches.»
We went to another hospital and found out our dog had a foreign object in his stomach and intestines. He had to undergo surgery. We had this done somewhere else.
It’s unfortunate that we WASTED all that money at ACCESS for medications and care that was NOT needed.

My fiancé woke up in a panic this morning to tell me our dog just ate a bag full of cookies and was twitching. We rushed him to Access and checked him in immediately. The lady taking down the information was very friendly and the rest of the staff is very calm and collect. They do a great job of keeping us and everyone else calm while they take our pets in for the proper procedures.
After speaking with the Doctor, she notified us that everything would be okay and that they want to keep him for a few hours. She explained that after they induced vomiting to get the cookies and chocolate out of his system, they wanted to keep him hooked to an I.V. for dehydration.
So far, everything is going ok. It’s a little pricy but as long as he’s happy, we’re definitely happy!
OOOO
4 out of 5 Afros

The staff here are so kind, loving, and professional. The cared for our entire family in our time of need. We are so thankful for them. We will miss our Lou Lou.

Un mal servicio al cliente con cobros extravagantes cada dia fueron nuevas malas sorpresas pidiendo mas dinero por el trabajo extra que supuestamente ya lo hablan cobrado, cobros de rayos x cuando nosotros ya habíamos dicho que no, real mente es un hospital de ladronees aprovechados operación de remover un tumor canceroso que hasta ahora cuesta $ 7,000
Stay away from this mother fuckers they gonna rip you off, they only need to take your money from your pocket, they do over charges

My dog initially visited ACCESS to see an Internist, who discovered a heart murmur. After a consult with my regular, long-​time veterinarian, I was advised to see the Cardiologist at ACCESS. After doing so, he «discovered» a myriad of things that were going on with my senior dog. She has been a heart patient for several months now and I’m pleased with the treatment she’s received. I feel very confident in their skill set and knowledge. It is a bit pricey, but knowing the treatment she is receiving is improving the quality of her life makes it worth every penny.

I took my cat to 3 – 4 vets to figure out why he keep getting sick. None of the vets could figure things out. One of them told me I should take him to Access because they specialize in hard cases.
Well, they found the issue with my cat and detected a large build up of fluid in his chest that no other vet did.
The staff at Access was very professional and caring and took the time to listen to my cats history and think outside the box on what his issues were.
The only downside is price, it was pretty expensive ($ 1500 in my case) but when I think of the years of love my cat has given me I think its pretty cheap.
My cat is recovering well now and I am hopeful.

My regular vet determined that my 9 year old dog had a parathyroid tumor that required surgery. He referred me to Dr. Jana Norris at ACCESS. My research revealed that Dr. Norris is a very well respected and imminently qualified animal surgeon.
From the very moment that Duke and I met Dr. Norris I knew that Duke was going to receive excellent care. And he did. At our first visit Dr. Norris explained what a parathyroid tumor was and how she was going to remove it. She explained the risks and the rewards of the surgery. Dr. Norris’ assistant, Lindsey, was also extremely helpful throughout Duke’s hospitalization and aftercare
Predictably, Duke’s surgery went well. He spent a couple of days in the hospital. He is now home and recovering quite nicely.
I cannot recommend Dr. Norris and the staff with whom she works highly enough.
Keep in mind during normal business hours the parking, in a word, sucks. At night, when I visited Duke, it was just fine.
My heartfelt thanks to Dr. Norris and the staff.

Went in with Tima because she was Unilocaling and I thought she was in pain. This is my first dog so I tend to panic as soon as something happens to her.
So I go in and we are well treated by the staff and Dr. Cruikshank who told me that she had some pain in her back and that it could be a whole range of things. Maybe she slept in a bad position, maybe she jumped and fell or maybe it could be more serious because of her age. He sent me home with some pain killers told me to watch her for 2 weeks and if it didn’t go away, we could so some x-​rays and go from there.
My mom asked why I didn’t just do the x-​rays right away just to make sure it’s nothing major so the next day when when she was still showing signs of pain, I went back to access and said I need to get the x-​rays.
Unfortunately Dr. Cruikshank wasn’t there that day but they took her in immediately and waited over 2 hours till someone came out and said that the doctor wanted to talk to me. I thought by now that they had taken the x-​rays but this other doctor, I think Dr. Lo comes out and asks me what I want to do. I’m confused, so tell her that I don’t know, I don’t even know what the problem is and I ask her what she thinks we should do. She says MRI, blood tests and several x-​rays. About $ 2700 worth of tests. I talked to my parents and decide that I’m just gonna wait a few more days before making such an expensive decision.
I tell the nurse and he «advises» me that if I should take care of it before it’s too late and that many dogs hold the pain in till they can’t anymore, but by then it’s too late for treatment. Thanks for the scare but I decided to go with Dr. Cruikshank’s advice and monitor her myself. I told them I was ready to leave but they wouldn’t bring her out. Said that the doctor had to see a few more patients before she could see me again and let the dog go. That other patients had more urgent cases than my dog so we just had to wait. I waited an additional 45 minutes till the nurse came back out with Tima and we left.
When we got home, I gave her one of her pain killers and made sure she swallowed it because the one from the night before was found in her bed. That was the last sign of any pain she showed and now she’s back to her normal self.
I guess there’s a hit and miss with the doctors here. Some are genuine and others are opportunists. The staff at the front desk are super nice and supportive and I didn’t think the price was so bad. The first day they charged me $ 80 for the visit and medication and the second day I didn’t get charged. I would go back in case of an emergency but I will definitely avoid Dr. Lo!

Charged me $ 1700 so that they could put my dog on IV. After 24 hours of holding her THEY STILL COULDN’T TELL ME WHAT WAS WRONG WITH HER.
When I asked to speak to the doctor, the nurse scoffed at me and tried to treat me like I was inconveniencing her. Well for $ 1700, I better damn well be able to speak to the doctor and find out what exactly the problem was. Waited 20 minutes for the doctor to grace me with her presence. She was rude and unwilling to give me direct answers… perhaps because her and her staff are lying, incompetent crooks.
STAY FAR AWAY! They preyed on my sensitivity and my love for my dog, told me she would die if I didn’t leave her there and that I would be responsible for her death. Absolutely Disgusting.

This is one of thee worst clinics I’ve ever had to bring my dog to for lack of options in a time of emergency.
The front desk receptionists are extremely friendly but it ends there.
I brought my frenchie pup in because she was lethargic and had vomited up her entire breakfast from earlier in the day.
1^st they took her to the back for vitals and had me wait in the waiting area for over an hour without seeing her.
I was told I’d be taken to a room when one became available.
The few pet owners waiting were very stonewalled. No emotion or concern at all.
You’d think they were at a dealership waiting for an oil change rather than bringing thier beloved family pets in for emergency care.
Was I the only one present who genuinely cared about my dog?
My dog is my kid.
I’d been made to wait over an hour as my dog had been held back in a kennel.
I asked the receptionist for an update.
She went in the back to check.
All she could tell me is that my dogs vitals were fine and that shes was going to be ok.
I watched the vet go in and out.
I noted how she takes her time talking to certain individuals and especially couples.
She must give extra attention to the big spenders.
Listening to her converse with the other clients I over heard cases of bug bites and another dog throwing up whose going to be fine.
The large amount of time she spent conversing with these people it became apparent this lady didn’t prioritize her dog patients based on the seriousness of thier condition.
My poor frenchie sat back in the kennel unattended while this woman took her time making her rounds with less serious cases.
You’d think if a small dog is brought in and the owner reports the dog is lethargic the doctor would get to her right away not stick her in a cage.
So two hours pass and I’m shown to a side room where I’m to meet with the doc.
My frenchie is still being held in the back and I’m prevented from seeing her.
I’m suppose to sit in a room with the doctor without my dog with the understanding she examined her in the back room without me?
The doctor didn’t seem at all interested in spending a lot of time discussing my dog with me.
Maybe she thought because of my wildly grown hair or dirty worn out tena shoes and the way I was dressed that I wasn’t a big spender.
She didn’t make eye contact, cut the discussion short and left the room.
She hadn’t been able to tell me anything about my dog except that she appeared dehydrated.
I explained that shes had access to drinking water all day.
I wanted to know why she was throwing up and being lethargic.
I also secretly wanted to know why the heck they were keeping my dog from me and if she seemed dehydrated why weren’t they doing something about it instead of keeping her caged up and making me helplessly wait.
The same receptionist who checked on my dog before stands in the doorway.
She’d been sent to tell me the doctor says it’s going to be a minute because someone brought in a dog hit by a car and they need to get her stabilized.
I let the receptionist know how unhappy I am about the doctors inconclusive exam she supposedly performed behind closed doors and how my dogs being held from me.
The receptionist was apologetic telling me she would check on my dog and report back to me.
An hour goes by and she never does.
The billing lady enters the room with her stack of papers.
They want to charge me $ 1200+ to put her on an IV and keep her overnight.
Then they want run a series of tests to check her kidney and liver.
I expressed my disgust and tell the woman my dog is 11 months old and her liver and kidney weren’t going to go bad over night.
I tell her I’d like my dog so I could leave.
She says she’ll check with the doctor. Maybe the doctor would like to speak to me 1^st.
I couldn’t stand waiting any longer. I head to the front and tell the same receptionist who never reported back on my dog that I’d like my dog please so I can leave.
She goes in the back.
Finally the bill lady emerges with my dog.
She asks the remaining receptionist if I’d paid my exam bill as she holds onto my dog with a death grip.
I say I shouldn’t have to pay for an exam that wasn’t performed in front of me and without answers about my dogs condition.
The girl starts to rebound trying to explain.
I cut her off and tell her I’ll pay it and dispute the charge tomorrow. I’d just like my dog and to go.
Dog owners are looking over uneasy from the waiting area.
I’m thinking of the owners who brought the dog in hit by a car and don’t want to make a scene.
The billing lady holding my dog hostage asks the girl if shes able enter the bill into the computer as the doctors in the back scrambling to enter her notes.
She’d obliviously prefer to focus on covering up her malpractice rather than focus her attention on the dog brought in hit by the car.
I slide my card and grab my dog and get the heck out of there as fast as I can.
Quicker than I came.

Pricey for emergency pet care, but the best so far in this part of the Valley.
I recently stopped by because I came home to an empty carton of hybrid apricots on the floor. I looked it up and discovered that the pits are toxic and contain cyanide.
I took all my three doggies to Access to get them checked out. The ²⁴⁄₇ animal hospital feels much more luxe than McClave in Reseda. There’s a refrigerator of canned sodas in a refrigerator, there’s a water dispenser, and coffee in the reception area. They also have a couple of flat screens switched on to the evening talk shows.
I decided to induce vomiting on the most likely culprit of the three to get the pits out of her system. They were able to successfully remove 12 of the pits. The one issue I had is that the doctor didn’t know that that apricot pits were toxic. I had to inform the vet, which was a bit strange feeling to me. She apologized and acknowledged that she was corrected as she first told me that it wasn’t toxic. I really appreciated her being upfront and letting me know.
All staff members were all very kind and understanding that evening, including the vet that I saw. For this, I would come back.
Again, prices are steep here, but that is what to be expected to see the vet after hours at the ²⁴⁄₇ emergency care animal hospital.
Highly recommended for your pet emergencies.

I had a fantastic experience here last night. My special breed cat was having an allergic reaction and labored breathing after hours.
We took her in and got wonderful, caring service from start to finish. Suzy at the front desk made us feel like welcome guests.
The facility is state of the art. So clean. They have flat screen tv, coffee, soft drinks and cell phone charging stations for people in the waiting room.
I was terrified waiting to see the bill, but to my surprise, it was only $ 110, including the visit and treatment.
While a veterinarian emergency is never fun, at least I know where to go!

Not too long ago my pup took a turn for the worst and blew a disc in his back. My vet recommended Access with Dr. O’Neill. He’s fantastic. He was so gentle and careful with Schroeder the Dog… and seems to really care about his patients.
We ended up having to do disc surgery, and the surgery was a success! Unfortunately, Schroeder is much too rambunctious for his own good and somehow managed to re-​injure himself. However, I was able to contact Dr. O’Neill right away, and was able to get an appointment. He was able to re-​evaluate him and give me new meds for a very reasonable price.
I would like to mention that not only does it seem the doctor cares for his patients, but being in their offices, I was able to see that it seems the staff really cares about the animals too. In fact, it was a happy surprise to see that a bunch of the staff remembered Schroeder and took the time to stop and pet him.
In the meantime, Schroeder is still recuperating. I’m hoping he makes a full recovery, but either way, I think Access has won my heart with how attentive and awesome they are. However, this vet is in no way inexpensive. You get what you pay for, and you’re getting the very best. …unfortunately, the very best also tends to be very expensive. You should know this going in. In any case, I’ll definitely be back.

My Dachshund suddenly fell ill on a Friday afternoon. I took him to a vet out in Westlake that I’d been to for a teeth cleaning for my other Doxie last year. Romeo had been vomiting and was severely dehydrated. The vet did an X-​ray, gave him sub-​q fluids and sent me home with antibiotics. The following day he still seemed dehydrated and to make a long story short, the vet had gone out of town so I called and brought him to ACCESS.
The receptionists were extremely helpful and friendly. They took Romeo back and then Dr. Mahlum came out to talk to me. Apparently my boy should have been hospitalized by the first vet. UGH, there goes $ 450 out the window and my poor dog suffered because of his lapse in judgement. Anyhow, I had him hospitalized for that day, night and following day. The first vet said he probably had pancreatitis which worried me to no end. After blood-​work, Dr. Mahlum thought he just had a bacterial infection and was dehydrated. The cool thing about ACCESS is you can visit your dog from 10am-​10pm. I was so worried about losing him, I went twice to see him. There were two vet techs that were «fighting» over him, calling him their boyfriend… haha…he has that effect which is why I named him Romeo :)
The following day he was SO much better. What I liked about Dr. Mahlum was she was very cautious, compassionate and caring. I wish she could be his regular vet! Over all my experience was great. Are they expensive? YES, but I have my boy back, healthy and happy. Thank you Dr. Mahlum and the staff for taking such good care of my baby!!!