Allstate Insurance: David Pavon

My family has been with the Pavon agency for over 20 yrs entrusting them to insure all of our properties, both commercial and residential, along with our automobiles. The original owner, Ira Pavon, was our first agent and then his son David took over the business several years ago. David answers all of our questions and is always available to help us. He is professional, personable, patient and thorough and goes the extra mile to make sure he gets us the best rates possible. We really appreciate his efforts and expertise! Recently we had the pleasure of working with Trace to help us obtain a new policy for a property and she too was patient and good at explaining all the details and following up on all issues making the application process hassle free. We have also worked with David’s wife Michelle who gets a gold star for excellent service as well! We have always been treated well and feel confident all of our insurance needs are completely taken care of. You can rely on David Pavon and his agency to insure all of your commercial and/​or residential insurance!

I’ve been with office since my account was transferred a couple of years ago. They have been great in getting me the perfect policy for me and a great price. Phone calls are always easy and productive.

Everybody was nice and hepfull!

I’ve had renter’s insurance through this office for a few years. The website is a hassle to use. It doesn’t always save the information I type in, and sometimes it changes information BACK, days later.
David seems like he would be a friendly guy, but I’ve never spoken to him. Last year when it was time to renew my policy, I spoke to a lady in his office who wasn’t very motivated, personable, or knowledgeable. She renewed my policy, but it wasn’t a very welcoming experience, and she made a couple mistakes and had to correct herself later.
This year, I got an email from David’s office asking me to call them. At first I thought it was a spam email, because the spelling, grammar, AND capitalization were wrong. (I mean, come on.) When I called the office, the same lady who wrote that email picked up the phone, and it was clear that English wasn’t her first language, and that she wasn’t bothered by it. She was friendly enough, but a little more professionalism and basic writing skills would have been nice. And her voice kept fading in and out (a problem with her headset, I guess), which just made the whole interaction even more frustrating.
So I can’t say anything really bad about this office, but they could REALLY do better as far as customer service and professionalism; and the Allstate website is a complete bummer.

We know Allstate Pavon Agency in Woodland Hill for many years: first, as Insurance Company for the HOA we live in (Ira Pavon was the person in charge); and recently we bought Homeowners Insurance and we couldn’t be happier with David Pavon’s knowledge in building a «custom made» Policy for our needs. The Office staff, especially Tracy, is very friendly and always there to help you and answer all your questions and doubts. So, in our opinion — they are the best!

I’ve used the Pavon agency for many years for different products. David Pavon is very knowledgable about coverages has great rates and very personable. It’s nice to work with someone who gets to know you. His staff is nice when I call in and quick to respond when I need them too. Thanks for being such a great agent! We need more people like you.

I’ve been with the Pavon Agency 10 years. The last year has left a bad taste in my mouth.

I have known David Pavon for over 10 years. He is nothing short of a steadfast professional. David is ethical, responsible, and most of all he is dedicated to his craft.
He is extremely knowledgeable, committed, reliable and devoted to satisfying his customers. I would not hesitate to recommend him to anyone with insurance needs.