Avalon Woodland Hills

My sister and I had a wonderful lady, Taylor, show us around. She has been very helpful with giving us information and our ongoing questions. I can’t really say about the move in yet, but once we do, I will update. So far so good.

I’m Brandileigha’s roommate and the Ironic thing about All this is she STOLE my deposit and told me I don’t have a receipt. She has 3 dogs all illegal and she is paying NO pet rent. She didn’t bother to walk her dogs at all. I could hear her HITTING her rescue dog who is the sweetest love in the whole world because she doesn’t care enough to walk her dogs. I would walk them. She is just saying whatever suits her to get out of paying her rent. She left me with 400 of her rent to pay. She stole a 300 deposit from me. And she told me she would not paint and left me with dog pee carpet that is stained. Brandileigha is a liar. This office is very professional and courteous and went out of their way for her. Kimberly is one of the sweetest, caring and ethical people. And yes our elevator works. I love living here. Ironically I took a screenshot of her lying to me saying I need a receipt. She is accusing the building of exactly her behavior.

If you live here now, PLEASE GET EVERYTHING IN WRITING. They will NOT be honest about things you can’t prove! Avalon will only be honest about things I can prove (have in writing). My service dog is a senior and can’t walk up stairs. I’ve been complaining to my leasing office for nine months about the broken elevator and now that my dog has developed a life threatening infection, Kyle from their claims department lied saying I only first brought it up last month. He also so went as far as to say that if what I was saying we’re true, I was putting my dog in a dangerous situation by keeping her at Avalon. What a snake!!! The elevator work when I moved in. It stopped working for nine months. I LIVE there. They would not let me out of my lease. Was I supposed to throw my service dog, who I freaking need for my health (not to mention love) out in the street?
I went to see the community manager Kimberly who had taken my complaints in the past months, and asked her to send claims department an email stating specifics of a certain meeting where I had informed her of the issue. She agreed and ccd me it. In her email she purposefully omitted that I had been in *many* times previously since December and that I was in tears concerned for my dogs health and her multiple urinary infections– the two most important facts. The proof that I had made my building aware of the situation. She verbally agreed to send those *specific* facts, but didn’t. I’ve reached out to her multiple times via email/​phone to ask why she left it out, but she is suddenly «not in» when I call won’t return my calls and emails. Sigh. I only spoke to her in person the other day because I waited an hour in the office and wouldn’t leave.
Kimberly, who seemed so kind and understanding is a liar. She will be dishonest about your case in order the shield Avalon from for liability, and despite what she says to your face will not advocate for you in a honest fashion.
Corporations don’t care about you. It’s sad, but the fact is money is the motivating factor being their decisions. Avalon Woodland Hills has been aware about the issue with my dog not getting access to the bathroom for 9 months and ignored it. Now that she has a serious infection, they are lying about being aware of it because they don’t want to admit any liability. Plain and simple.
So again, PLEASE GET EVERYTHING IN WRITING when dealing in important matters. Especially with large corporations. What happens in person or over the phone is not going to protect you. Learn from my mistake and cover yourself. You can see from photos posted below I’ve been submitting service requests online about the elevator, but that isn’t specific enough apparently. What goes around comes around. And I’m walking away in confidence that life/​God have a way of serving up people with what they deserve in the end.
Buyer beware.

This June will mark my third year living at Avalon and I ABSOLUTELY LOVE IT HERE. My favorite staff members (Taylor and Chantalle) are always so sweet and Taylor helped my sister and I transfer to a bigger place and made the transition super convenient and easy! My new place has parking right near the elevator woohoo!
Aside from that, the pool area is always a GREAT time. The neighbors are friendly and always willing to share food LOL It’s always a party but pretty peaceful since the pool area closes at 10 PM. The exercise room is always neat and clean and the black interior makes it look super fancy.
I really don’t see myself living anywhere else in the Valley. This is the place to be :-)

Thank you to the resident in Unit 11 whose friends pulled up in a white car with rap music blaring — 2:15AM Friday May 6 — and thank you, security, for not showing up.

Please be smart and talk to people before you move here. There are drug dealers all over the parking lot. Theft from cars is about 19 a night. Security is a joke and the management team couldn’t really care less. All that rent money for what???

We just moved in last month and love it here. So far so good. Stacey our leasing agent is awesome! She helped us a lot and we are very grateful.
Anibal Ramirez from maintenance is quick and efficient, he has helped us a couple of times and he is always professional and courteous. I was working when he changed my light fixture and didn’t bother me one bit.

PROS: nice place to live; laundry, dishwasher, and swimming pool.
Cons: Expensive rent. The security guards is so lazy. I called for emergency and they didn’t show up until 2 hours later. This apartment is definitely not safe at all.

I’ve lived here for six months and enjoyed it!
Anibal Ramirez and the maintenance staff are very efficient and professional. They’re always ready to help. Great Gym, Pool, BBQ and green areas.

I love my new apartment
It gat every thing I needed and some
Brendon was so helpful and gave us all the time to ask all the questions
If your looking the rent in a good quite city that is close to the best elementary schools, this is the place for you

apartment maintaince service is always perf, ect and fast when something is broken in apartment. Recently Anibal Ramirez came to fix our sewer, his attitude and service is very nice! Thanks!

We no longer live here but give this place four (4) stars. The customer service (especially Brandon) and the maintenance team are great. We had SOME great neighbors, a pretty awesome townhouse unit and we had convenient access to grocery stores, the bank and to the freeway compared where we are located now. If you’re considering moving here, you should know that the units facing Ventura Blvd. can get pretty loud at night.
Cons– I had a one (1) year lease at Avalon. The first seven (7) months living there was perfect, but after new tenants moved in and were assigned spaces next to our cars we had issues with my car broken into two (2) times. If you’re parked next to a white Ford SUV and Toyota van and have your car broken into, it’s probably them. The management did their best by having security circulate our parking area more often, but if you’re parked next to thieves then something bad will eventually happen.

I’ve only been living here since mid-​December, and I love how quickly the maintenance team responds to issues. Anibal Ramirez has been the one to come out the last couple times and he’s able to find and solve my problems very quickly whether it be an electric issue, fix my dryer, or change a light which I’m sure he didn’t have to do. He’s great at his job, Thanks!

PROS:
We have lived here for two years and love it! Even now we get the same first rate customer service from Brandon and the office team as we did when we first inquired about renting here. I’m very surprised to read some of the reviews on here because we have never heard of, or been the victims of, any thefts, car break-​ins, inconsiderate neighbors, or excessive noise (or any noise at all actually; we often feel like we live in the complex by ourselves! Hehehe).
And stolen mail?! Don’t know how that even happens — we have new mailboxes which are very secure and every package received by the office on our behalf has been accounted for (and we get lots of those :)). Not to say that once in a blue moon things can’t happen but definitely not the norm by any means, at least in our experience. Don’t see the dog poop problem either and there are no swarms of flies around, which are the incontrovertible sign of a poop problem. I really really hate flies, yuck!
Anibal Ramirez and the maintenance crew are fantastic! We have seldom required help but when we have, they have been very responsive and repairs have been done expeditiously and properly. The staff is very friendly and respectful and they go out of their way to help tenants at no extra charge, which was a pleasant surprise for us. Only once has our elevator malfunctioned (not out of order) and it was fixed within a few hours. We also appreciate the fact that, unlike our previous high end, super fab apartment complex where elevator traffic rivaled LA rush hour, here we get an elevator right away 99% of the time, and 95% of the time we are the only ones in it. Not sure if it’s a matter of which building you live in, but we sure have lucked out with ours. Ha!
The property is older but well maintained and the greenery is lovely, giving the property a wonderful «resort» feel. I love the fact that we have a light on Ventura just to enter the complex, which makes arriving/​exiting a stress-​free experience. High marks on the curb appeal too, very nice!
The apartments are clean and well maintained (not «dated» at all, the design is contemporary and they let you paint and hang stuff on the walls to your heart’s content. Yay! Plus walls are not thin so no hearing the neighbors flush. Fantastic :))
The gym is small but well equipped/​maintained and is never full when we use it. Very often we are the only ones there.
The pools are hardly ever busy (or at least the one in our building), except for a few days in the summer, which is to be expected. The pool areas have just been remodeled too, which is great. We enjoy the nice breeze outside while using the BBQ’s and often use the hot tub at night. They don’t restrict the hours of usage either, which is so convenient!
The way the parking garage is set up you’re just a few steps from the elevator, which is so convenient, especially when carrying groceries or packages. The garage is narrow however and I once hit a pole getting out and cracked my bumper (yes, I still cringe when I remember that!), but that was totally my bad. Sighhhhhh
Another HUGE plus: ease of getting on/​off the highway from here! The Warner Center area has been so overdeveloped that, unless your car has a propeller, you can count on a regular dose of early morning road drama before you even get on the ramp. And another one in evening. No thanks!
CONS:
Tandem parking is far from exciting but a small blip in the scheme of things. Unless you get distracted and hit a pole…
Limited guest parking, which must be reserved (each apartment gets 12 guest parking allowances/​month). However, there’s ample parking on Ventura and we like the fact that there aren’t many visitors creating delays for the residents in the parking lot.
The shower pressure could be better but in all fairness we have not asked maintenance to look into it. Come to think of it, I’ll do that tomorrow :)).
There is no conference center for tenants or fancy wine rooms or saunas or movie rooms but seriously, how often does one use those?! Having moved here from a fancy complex at Warner Center (and all the aggravations that came with that), we wouldn’t trade the comfortable, down to earth experience here for all the bells and whistles elsewhere! Uh uh.
There are no garbage chutes and the garbage rooms in the garage are rather small for the volume but, given the building design, not much can be done about that. People leave their garbage outside the garbage room sometimes so area can get messy, but that’s a universal people issue (can’t hold the management accountable for that), plus at least it’s mostly out of sight. When I take the garbage down I just take a deep breath, quickly throw my garbage away (INSIDE the bins, people!), and exhale as I run out :))
CONCLUSION
if you’re looking for a safe, conveniently located, relaxed place to live with lovely grounds and practical amenities, great staff all around and the minuses are negligible by comparison, this is it!

Ridiculous. ANOTHER one of my packages was stolen! And they won’t do anything about it. First bikes and cars are being stolen, now the mail is being stolen. Haha this place’s security is a joke. No cameras anywhere, the security are texting most the time, the gates don’t close which allows anyone in, the buildings are accessible easily w/​no locks or fobs. It’s INSANE how much the rent is and that it is a BILLION dollar company yet for some reason they REFUSE to increase security for their residents. THEN they have the audacity to tell us in emails that we need to buy better insurance should an event occur, or to just be more «aware».
I have made so many suggestions to increase security and they continue to say they will «look into it». Ha. What a joke. Other than being constantly worried that something is going to be stolen or worse due to the lack of caring for their residents safety…
The apartments are great. The maintenance team is incredible, no doubt. The complex is also very well kept and sharp.

I have to say the only reason I’m sad to leave is because of the amazing maintenance crew. They never failed at repairing every one of my maintenance requests. They are knowledgable and dedicated to the work they do.
After reading other reviews on Unilocal about horrible move out stories I feared the worse for my own. Juan Franco from the maintenance crew was so incredibly helpful and professional and could not have made our move out any easier! I am extremely thankful for his help. Jessica and Brennan from the leasing office were also extremely kind and helpful on their end of our move out. They put all my worries at ease. I want to thank all three of them for all their help and for their amazing customer service!
Elizabeth and Mabel
Building 6– 105

I’ve lived here for a couple of years now and everything is pretty good. At 1^st the Maintenance team was a little lazy or unresponsive with work orders, but it seems like they have a new crew. Onibal Ramirez was very nice and concerned about my loose outlets since I have a little one walking around. He made sure to tighten/​replace each of them! Keep up the great work guys!

If there was an option to write a review with no stars I absolutely would have. This building is THE WORST property I have EVER dealt with. I was relocated here due to the PR gas leak and from the first day we stayed here I have had nothing but issues with the property. The apartment was never cleaned before they moved us in, the floors were covered in filth and the guest bathroom sink was filled with hair from the last tenant shaving lord knows what. I requested twice that they send a cleaning crew and this never happened. The first morning someone parked in my parking spot and because it was a holiday all the emergency numbers we were forced to call refused to help us and we had to block the person in. A week later it rained and the entire master bedroom was completely flooded from the walls to the carpet, the buildings solution was to place a very large fan next to my bed and leave it there for six days until it dried. I then had to demand that they clean the carpets due to the mildew smell as I am 6 months pregnant and it was not good for me to sleep in. The flood also brought in an ant infestation that was coming in from holes in the bathroom shower walls and they were viciously biting me. The property refused to fill the holes until orkin came to spray for ants four days later forcing me to have to get on my knees and clean the bathroom so that I was able to use it three times a day. FINALLY Orkin sprayed on the fourth day and maintenance came on the fifth to plaster the holes and also clean the carpets I had requested be done as well as they didnt see it fit to have to come on two occasions to fill my service requests and left me to smell mildew and clean ants. The following week the security guard harassed me at my car and proceeded to insist on following me to my apartment. When my husband confronted him about the issue he made up some silly story about how someone complained that my car was driving around the building suspiciously and it made them uncomfortable so he needed to make sure I wasn’t said suspect (I park right next to the entrance gate so I don’t even drive into the building at all). Which would have been a feasible story had his harassing me ended when I told him what car I normally drove (because I was in a rental) and showed him my parking passes registered to the parking spots. I guess he didn’t realize the gentleman that parks next to me was my husband, needless to say the security guard has not spoken to me since. To put icing on top on this already repulsive cake, I now have roaches. I called the property and begged that at this point someone help us since their only solution for roaches is coming to spray on a weekly basis, which means me having to climb on top of counters at 6mos pregnant and empty out all the shelves once a week, something I cannot do and they agreed to have maintenance help me. They said they would file the the request and contact me back. I hadn’t heard from them so I contacted my relocation company and they told them the reason they did not file the request is because upper management refused to let maintenance assist in removing things from the cabinet, of course no one thought to give me a call and let me know this. And then this morning, I woke up to find that my mother-​in-​laws car had been towed from visitors parking because the property failed to mention upon handing us the keys that if we are to have overnight guests they need to register their cars to the visitor parking spot? I am still unsure as to how this works because it’s sunday and no one is around to help, as if they would if they were here. I also requested to be moved into another building on the property since they claim mine is the only one with the bug issues and they refused to do so without a fee. As if being forced out of my home by SoCal gas during my first pregnancy isn’t a hard enough experience to go through, this filthy money hungry property has made this no easier for us. You are already charging 3x the rent for us to temporarily stay here, the least you could do is accommodate moving us to a cleaner apartment seeing that you never warned us about all these issues to begin with. I am so fed up with this property, the management should be ashamed of themselves. I WOULD NOT RECOMMEND LIVING HERE TO ANYONE. If you are considering this as a relocation, or even worse, a permanent home… GO SOMEWHERE ELSE.
To the person that gets paid to sit behind the desk and respond to Unilocal comments, don’t waste your time. Your apology means nothing to me, what you should be doing is being helpful instead of treating us like we’re just an opportunity to fill your filthy apartment that you couldn’t rent out.

This place is very poorly managed. This video is for second my problems in building this is my parking i have to call them every day rainy for this problem. That way yesterday I was forced park my car for 4 hours in visitor parking than they towed my car I really don’t know why. and was first my problems here last month somebody breaking windows my car in parking and they could not understand who does that work because we don’t have camera in parking

Here’s a fun little update… So the motorcycle was stolen first, annnnd tonight the car was stolen!!!
DO NOT LIVE IN THIS COMMINITY!!!
Found out tonight that this complex is too cheap to pay for more than one security on at a time. An apartment complex that has 9 freaking buildings in it, will only pay for one person to patrol… a WHAT A JOKE!
Screw you Avalon. If I could give you a negative score, I absolutely would.
PS… The ants are back! Awesome