Health Net

Health Net is a notorious health insurance carrier. The only professional part of their service is billing you whatever they can. Our family was suffering with their crappy service from the very beginning of the subscription. We can never see the doctor we intended no matter how hard we tried. We paid every penny for nothing. It was a endless torture for us to communicate with their unprofessional and nonchalance customer representative. I don’t know whether they have any conscience or ethic to provide such a terrible service! Even we already terminated our account nine months ago, they still keep billing us and become a vicious collector harassing us based on their «bogus» records. We know that we are not the only victim. However, it seems no way to get a justice from the current Obamacare system.

This is by far the worst insurance i have ever had. Spent hours on a phone years ago to get our stupid address changed… And then our medical cards were sent to the old one (we get all our statements from them at our current address) thankfully I know the people who live there so I got them. Again spent 40 minutes trying to see what happened & to let them know we only got 2 of the 4 medical cards and sent to wrong address. after talking to a incompetent person over seas who I could barley understand nothing was resolved and she wanted to give me another number to call… Seriously it took 40 min to get to her? I won’t even start up on the lack of coverage and back and forth I have with them… They suck

It’s like this, you sign up for poor people health care. They have two options to which insures your poor person health care: Health Net or the LA one. They both don’t sound great but Health Net seems to have more closer options. Fine. I signed up. It was easy, and I received a welcome letter from Health Net.
Somehow a few months after that — I find a ton of Health Net advertisements. Like, almost as regularly as seeing ‘Got Milk?’ was in the 90s. Instead of getting better doctors or making healthcare more affordable, the money being sent to them is helping make home video fails (guy falling off trampoline) for their YouTube ‘when accidents happen, Heath Net is on your side!’ advertisements. Or the old-​fashioned way — plastered advertisements at every bus stop from Santa Monica to Sunset in Los Angeles. This has been throughout the year.
So my questions are:
Why are you advertising?
Where are you getting all of this advertising money from?
Could this advertising money made a difference to thousands of people if you didn’t spend it on advertising a video of a guy falling off a trampoline?
This is insane ostentation. I feel like I should have stuck to the LA option if money that’s supposed to be going for my healthcare is being funneled out to make stupid advertisements. Perhaps in a more nicely Republican way — the generous CEOS are allowing for a reduction in their yearly raises to fund these cute advertisements for great healthcare insurance. I mean it’s not like there are a plethora of options for health care insurance for people like me — two checkboxes.
It’s a disgusting display of how much money Health Net — and more broadly insurance companies — have on their hands to throw around. I honestly hope to see them shut down within my lifetime.

my husband needs surgery and we need approvals for the doctor, the anesthesiologist and the hospital. Since he hospital schedules the anesthesiologist either the day of the surgery or the day before, we don’t know who it will be. HN — or the Shitheads as I now call them– will only issue an approval with the doctors name. I have probably sent 15 or more hours on the phone with them this week and they are all too stupid to figure out what to do. They don’t return calls, they disconnect you and the last little shit I spoke to I had to literally cuss him out to get to the next level of incompetent supervisor. They are a joke. If we get stuck with this bill I will take them to small claims court and let them explain their shitty procedures to the judge. This place is a JOKE!

I concur with all the other reviews. just bad.

I really want give zero if I could. Don’t be fool by health net. Sounds good but they will
Charge you full at last minted.
I want cancel my insurance. I paid July payment. I revived bill they want charge me pay.
$ 220. Last visit was April. Since than I never
Went see doctor.
They don’t take care of you just want charge you. Obama care… Sucks. I went see doctor on April. I went to emergency cuz my
Eye was red can’t see. I wait longtime. Doctor check my eye about 15 min. I stay there almost 5hours. Next thing I revived bill
Want charge me $ 1525 insurance want me to pay
$ 525. This place they out of there mind.
STAY OUT.

One star is three stars too many for these greedy bastards. Stay away, unless you have no other choice for insurance.

«If I could give ZERO Stars…» Yeah, that’s how this review starts… signed up with them through Covered California, and have discovered that the employees are 1) un-​trained, 2) not truthful, 3) UN-​trainable or 4) some combination of all 3 of the above… made my April 2015 payment on April 2^nd… the website says the payment is not due until the 11^th… but if you are even 1 minute into the 2^nd of the month, they treat you as if you were THREE MONTHS delinquent… they cancel referrals, and make the insurance essentially unusable for that entire month… then in May 2015, I paid on the 6^th, same story all over again, referrals canceled, and I was treated as if I was again THREE MONTHS delinquent… several representatives have confirmed that I was NEVER late by THEIR definition, yet, I have 2 months of UNUSABLE health insurance that I paid for… that sounds like theft of premiums to me… paying for a service that I can NOT use??? Since then I have made sure to pay on the 1^st, but now I am also wondering if the website saying the payments are due by the 11^th is possibly FALSE ADVERTISING???
.
Congratulations Health-​Net, you have just won a trip to the State Insurance Commissioner…
Perhaps you can explain to THEM about your conflicting rules???
.
That, and you have lost me as a customer at the next open enrollment period… not that you care about losing ONE customer…

I have nothing good to say about this insurance. If you already have it, I’m sorry because you are pretty much SOL.

Would not accept 0 star.
Healthnet should be sued for fraud! They define themselves as Health Care. Oxymoron:, they do not care about me or my health or anyone else’s health. They are a managerial company who does not know how to effectivly manage anything! Their Molina Group is obviously acting as their Controller. their sole mission is to reduce company spending to increase profits. In any commercial business this dept. serves a purpose. HEALTH CARE SHOULD NOT BE A PROFITABLE BUSINESS! IT’S SUPPOSED TO BE HEALTH CARE. It is one thing to manage the payments between Dr. s & patients but quite another to tell a Dr. What they can or can’t do! They have something they call pre approval required. This means that the prescription the Dr. has ordered cannot be filled & given to paitent, even if urgently needed, without explaining to Molina why it is necessary & receiving their approval. Crazy, yes but if that is the case than approval needs to be available ²⁴⁄₇. Well it appears that they are closed Sundays & holidays! I’m sorry but only private businesses are allowed to close, NOT THE HEALTH CARE INDUSTRY. Even private practice Dr. s have an exchang for after hour emergency to reach the Dr. Due this I was unable to get my necessary medication for two days & suffered great pain! Although I live in Reseda & my PCP is in Sherman Oaks, the only two Urgent Cares that will accept me are in Sun Valley or Whittier (??)! I was told to go to any emergency hospital to get my prescription re filled. Make no sense totally illogical.
I suggest you seriously consider moving on to the next plateau before you involve yourself w/​this nonsense. AFTER THIS I NEED A PHYSCHIATRIST BUT AM WAY TOO AFRAID TO LET A GHETTO SHRINK PLAY W/​MY HEAD
GOD HELP US ALL!

The worst service, I have been calling for the same issue for months and they said will fix the issue but they don’t. They took my payment but didn’t cover for the services. I can’t believe there is no one responsible person in this company.
#healthnetbadcustomerservice

I was forced to use HealthNet dental because they were the only option through Medi-​Cal/​Obamacare. I had a brief moment of excitement when I finally made it through the application process and thought that finally I would be able to have the four quadrant scraping and root canal that are so desperately needed before I can see a peritonitis specialist. Immediately, upon getting my card in the mail, I scheduled the visit to their closest dentist and merrily skipped there this morning — even with the knowledge of how painful the four quadrant scraping was going to be…
That short moment of happiness was completely shattered the moment the dentist finished the exam. HealthNet covers ABSOLUTELY NOTHING — ABSOLUTELY NOTHING! I am still looking at almost $ 2,000 just to begin the process before being referred to a periodontal specialist. HealthNet would not even cover a normal cleaning.
DO NOT WASTE YOUR TIME WITH THIS COMPANY!
There is a dentist on Pico and Overland, Dr. Gregory V.- he takes cash and will set up a payment plan. Even without insurance his price for the same procedures is less than $ 1,500. If you have to get any dental work done, go to him and work out the payment options. DO NOT waste a second dealing with HealthNet.

I know it’s a Unilocal cliché to say «If I could give 0 stars…» But honestly. This organization has no quality or purpose. It deserves no stars. Negative stars!
Signed up through Covered CA back in March, when I turned 26. They were the cheapest plan, and I figured it would work for the few months I needed the coverage. I just cancelled after spending 6 hours of the past 2 days on the phone, in tears. It is better to have no health insurance and just risk it than it is to even attempt to sign up with Health Net.
Like Valerie D. experienced, Health Net made it impossible to pay my premium. Every time I called, they claimed they had no record of my information, even though they sent me e-​mails thanking me for my submitted application, and Covered CA still had my application on file. I did everything I could to try to pay my premiums. I received a voicemail yesterday after 3 months of trying to pay, stating that my application was «purged» for non-​payment, and that I should call Covered CA. When I called back, a Health Net supervisor and I made an appointment to conference with Covered CA – they never called.
I finally called, and 2 hours on the phone later, I simply canceled my request for coverage. With me AND a Covered CA agent on the line, armed with any information Health Net could possibly need, and me willing and able to pay anything they asked for coverage, the Health Net rep still refused to give us anything.
If you work at customer service in this company, I pray for you and I hope you find a more fulfilling job. If you are a Covered California customer, please sign up for a plan with ANY other company. Health Net is a waste of your time (not money, though – they’re too incompetent to get any of that).

If I could give zero stars I would. I have never written a scathing review, until now.
It has been an absolute NIGHTMARE being with this Insurance company. Rather than amuse you with a long list of details. I’ll suffice it to say that I hope they’re paying their customer service reps accordingly for taking the brunt of the blame for the company’s inability to keep accurate and updated information on their web site and in their system.
Sure. It’s cheap. That’s why I initially chose it. But, this time, the phrase «you get what you pay for» is so sadly true.
If you’re rebellious and still want to check it out for yourself, good luck. Just keep in mind that you’ll be stuck with your choice until the next open enrollment period — which might feel like a lifetime!

Health Net is the WORST insurance company ever! How can they be so BAD is beyond universal law!
If there was a –0, It would be my rating.
I called them to enroll and they transferred me to 5 people before I was able to talk to a supervisor who manage to put me on hold and hanged up. Just so you know, I had just spent 45min repeating over and over the simple fact that I need to enroll and pay my first premium.
I gave up that day and called the week after to get enrolled, and same scenario, nobody was able to help me, worst they were assuring me that I’m in the system and everything is taking care off.
Then one day, I received a letter telling me they had to stop my membership since they never received my enrollment papers and my premium, unbelievable!
None of the agents, managers included knew what they were doing, they are not professionals at all, nobody knows the procedures and how to help customers, you wonder why they still exist.
I’m actually glad I never enrolled with them since I can only go for a better insurance company. Health Net, the worst experience ever in customer service is behind me.

HealthNet is a joke. Not for profit, all for profit is more like it. On the phone with a manager at this very moment who is refusing to let me speak to another manager. I am basically being told that everything is my fault despite the fact that HealthNet keeps no internal records and does not follow through on anything that they say they are going to do. I can’t tell you how many problems I have had in the 4 months that I had coverage with them or how many times I have called to follow-​up on an issue and they have no idea what I am talking about despite the several hours in phone calls that they should have record of.
How are you going to fulfill your promise to do right by your subscribers, including me?

heath net /​cvs this was the worst experience. its taken over 30 days to get rx (i do not have them yet) i called four or five times. nice people on the phone even said i did everything right but no support to get the job done.
if you have a chance to go to another plan, do it. its got to be better. :(

Wouldn’t insure my dog with them
Worst company ever
Worst costumer support
Good luck seeing a specialist or get anything done
Never again !

I’ve had my health insurance through Health Net for 7 or 8 years. My insurance was canceled because it didn’t fall within the Affordable Health Care act. I wasn’t happy about my insurance being canceled. I really liked my health insurance as it was, but unfortunately I wasn’t allowed to keep it.
Every month my checking account gets debited for the next months premium, but in December 2013 my account wasn’t charged. I called up and paid my January premium on Jan. 13^th 2014, but on Jan. 19^th I was charged again for the Jan. premium and then for the Feb. premium.
The thing I hate the most about Health Net right now is that I can’t get a hold of anyone. I spent an hour holding on the phone only to find out I called the wrong department. I called the financial department the next day and the expected wait time was over 5 hours. Who has 5 hours to spend waiting on the phone? I’ve also emailed and written I letter to Health Net and have not received any personal communication.
It’s been almost a month now and Health Net still needs to put $ 440 back into my checking account. Taking people’s money and not allowing them a chance to get it back is a major fail if you ask me.

Great company! Reliable customer service, claims and cost effective benefits. Great alternative to the more expensive Anthems, Blue Cross’s of the world.
Their online experience is easier to maneuver and submit an application.
Had them for 6 years now and no problems.