Health Net

Just over one month in, and I am ready to burn this place to the ground. Terrible website, incompetent billing system and ONE PCP with more than a 3-​star review and a last name that I could pronounce, which I cannot even switch to yet because the «make PCP» link on the website does not work. SURPRISE! I wish I read these Unilocal reviews, rather than trust the Covered California website reviews for this company. I cannot wait to be employed again, so I can get very far away from this mess of a company.

If I could give negative stars I would. I have been doing hospital insurance appeals for over 15 years and I have to say that Health Net has got to be the absolute worst insurance carrier around. They contract with Medical Groups and IPA’s that do not pay on claims. The provider representatives that work there are completely mindless and can not go anything that the is not on the computer screen. When asking to speak with a supervisor the best that you can get is that an email will be sent to a supervisor and one is supposed to get back to you with 24 – 48 hours. DO NOT HOLD YOUR BREATH CAUSE THEY «NEVER» CALL BACK. Save yourself the headache and frustration, and go with Aetna, Cigna, Blue Shield or even Blue Cross for your healthcare needs.

Please trust me. Whatever $ 10-​$ 100 per month you think you are saving by choosing HealthNet over other CoveredCA providers is ABSOLUTELY NOT worth it.
The other reviews you are reading are correct. Being a customer of this company is hell. In every single aspect, from the top to the bottom, HealthNet is a thoroughly mismanaged miserable excuse for a company.
— customer service representatives either speak terrible English or are frantic, bi***y nutjobs who somehow manage to lower your spirits during a 5-​minute phone call
— a website which should be burned to the ground and started over from scratch
— terrible, terrible network of doctors; good doctors know HealthNet is a terrible company, so they steer clear of it. This means, if you were like me and didn’t do enough research to know about this fact, the only doctors you can get care from are the most awful «doctors» in your city

Absolutely the most incompetent, stupid people you will ever deal with. Nobody can answer a single question without first making you answer a litany of questions and then transferring you to a department that unbelievably is the exact same 800# you just called.
Do not get health insurance with this company. You’ll die of a heart attack from the stress dealing with them.

5 stars for giving me and my family the peace of mind. Not sure about all the bad reviews but I’ve been a member for over 5 years and I can’t be happier.

Not good for women. Avoid. Retrograde; there are better places to spend your dollars and take care of your health.

Terrible health insurance company. I switched jobs about six months ago and cancelled my coverage with Healthnet. Four months later I received a bill in the mail being notified that Healthnet paid a pharmacy claim after the plan was cancelled and that I needed to reimburse them. I completely understand that and followed the procedure by sending my current insurance carrier a copy of the claim, they reimbursed me check so I then called Healthnet to try and pay the claim over the phone, I called the phone that Healthnet’s website advises if you want to pay a claim over the phone, after being on the phone with them for 20 minutes they advised they were not the correct department and transferred me to the claims department. After being on the phone with the claims department for 30 minutes they advised they could not help me, it was difficult to understand them but from what I gather they couldn’t find the claim. Pleading with them that I just wanted to reimburse them money I owed they said they had to transfer me yet again. They ended up transferring me to the pharmaceutical company which doesn’t make any sense! The pharmacy had already been paid by healthnet so why would they transfer me to the pharmacy company when it is Healthnet that I owe money to.
After that ordeal I logged in online trying to pay the claim and the claim is not showing up on their website. I am just trying to pay money I owe so this doesn’t go to collections. I called Healthnet yet again to try to speak with a new person to pay the claim and I explained the situation and they promised me the claims department could help me and they promised it would be the last time I would be transferred. Yes, again the claims department said I needed to be transferred to pharmacy claims, I pleaded with them not to transfer me again and they did and the number they transferred me to said the call could not be completed and it hung up on me! I am so distraught that I had to spend two hours trying to pay a $ 33 bill .On top of that I have a newborn and it was my very last day of maternity leave so I desperately wanted to spend my time with her not spend two hours being transferred repeatedly by healthnet and after all of that I was never able to even pay the bill. So who knows it will probably go to collections but I don’t know what to do. All I can say is that I am grateful I no longer have them!!!

Scam artists — I tried to cancel my coverage (I switched providers) via mail like I was told. They claim they «never got my letter» and charged me for coverage even though I was covered by another company at the time. They sent my name to collections (I have NEVER been sent to collections, I have excellent credit) and are making me pay for a month of coverage with them that I never used (I actually never used their services once while I was with them.) I’m considering registering a complaint for the BBB. These guys are total scam artists — avoid at all costs.

my husband needs surgery and we need approvals for the doctor, the anesthesiologist and the hospital. Since he hospital schedules the anesthesiologist either the day of the surgery or the day before, we don’t know who it will be. HN — or the Shitheads as I now call them– will only issue an approval with the doctors name. I have probably sent 15 or more hours on the phone with them this week and they are all too stupid to figure out what to do. They don’t return calls, they disconnect you and the last little shit I spoke to I had to literally cuss him out to get to the next level of incompetent supervisor. They are a joke. If we get stuck with this bill I will take them to small claims court and let them explain their shitty procedures to the judge. This place is a JOKE!

I feel like I’m in hell. I have Medicare and Medi-​Cal and thanks to all the health insurance changes, I was forced onto Health Net’s HMO.
First they assigned me a horrible, unprofessional PCP in a tiny, dirty little office where I was sure I’d get an infection just from having bloodwork done. This guy even had the nerve to question my religious beliefs and inform me that «one day» I would believe in god.
I managed to find and switch to a different doctor, and that’s been going very well. Tests and specialists referred through my doctor are getting approved okay, although there have been a few bumps regarding prescriptions.
However, anything that I have to do myself, like looking up dental or psychiatric providers? Good friggin’ luck! Their website is so dysfunctional it makes me want to throw the computer out the window. Every other click – and that’s not an exaggeration – results in «page not found» or other errors, if it loads at all. I tried it on all three browsers I have (Firefox, Internet Explorer, and Chrome) and it’s complete garbage on all of them, so the problems are not browser-​dependent.
Any contact via email requires their «secure messaging» program, which, get this, IS NOT COMPATIBLE WITH ANY MODERN BROWSER. That’s right, you literally have to find an old and likely security-​compromised version of your browser (Firefox or Internet Explorer – Chrome isn’t supported at all) in order to access their «secure» customer service responses. I’d laugh if I weren’t so angry.
For unknown reasons the plan listed on my card and the plan the website insists I have are different, and when I try to select the plan on my card I’m given big warnings about how I’m no longer searching in my plan. I tried to contact them (via email) to complain that I can’t use the website’s provider search as a consequence of this discrepancy, and they… told me to use the website’s provider search. Seriously. That was their answer.
CAN WE PLEASE HAVE REPRESENTATIVES THAT SPEAK AND READ FLUENT ENGLISH? This crap is bad enough when I’m trying to get technical support for a gadget, but in this case people’s LIVES are on the line! We need to be able to communicate effectively with your employees!
They have a prominent link on the site for their «mobile services,» i.e. their mobile apps. Yet the links are all broken, and if you go to Google Play and find the shady little app by Health Net, it’s a complete joke that barely functions, has an average of 3 stars, and most people can’t even use it at all. It was updated this past summer (god knows what was actually done; there are no revision notes) but before that, I’m pretty sure it went two or three years without an update. Even the description is awkwardly phrased in a way that makes it clear it was written by someone who doesn’t speak/​write English fluently.
At one point, I received a letter telling me to contact them right away because «attempts to contact me had been unsuccessful.» What attempts? I didn’t receive one phone call, e-​mail, or letter prior and all my contact information has remained current.
More recently, I had a man SHOW UP AT MY DOOR and had to sit in the living room with him, unkempt and in pajamas as I had JUST woken up, for at least half an hour to go through their «wellness assessment.» He also claimed that they had been mysteriously unable to contact me through other means – again, not a single phone call, e-​mail, or letter was ever received and I’m very much convinced they didn’t try to contact me at all.
I mean, seriously, this is what you call customer service?
I’m now taking steps to get the hell away from these scam-​artists.
Bottom line: Health Net will do everything in its power to keep you from using your insurance, whether you’re guaranteed it by Medicare/​Medi-​Cal, or you pay for it yourself. I’d give them negative stars if I could.

WORST EVER HEALTH INSURANCE! Claims I didn’t pay for July unmmmm but I have an email dated ⁷⁄₂ that I am paid through July. So they took August’s payment and put it to July and then cancelled me. FRAUD!!!

Unbelievable! Run run RUN! I have spent approximately 15 hours on the phone demanding a response to the fact that my insurance constantly states that I am behind in payments. I have paid by check through mail and online payments all of which I have documented and paid ON TIME. They, however, seem to have few documented. Today I called, yet again, to get the status of their «audit» on my account to review my payments which has been going on for MONTHS now and have told me that my insurance has now been canceled! Every time I have called they say they will call me back within a week and they NEVER do. It takes a lot to put me over the edge and I am totally disgusted with their customer service. This is the ONLY negative review I have ever written for anyone. WHO CAN WE CONTACT TO GET SOME PROPER ACTION HERE?

I would give them a zero if it were possible. This company is, in all ways, completely useless. I have been on the phone with them several times a month for hours at a time for EIGHT months now and they still act like I’ve never called before. Do yourself a favor and run far and fast from this company. I am so broke, but as soon as I get this resolved, will happily pay more than I can afford for insurance that doesn’t dick me over at every turn. Now I need insurance for a therapist just to get me through the PTSD this company has caused me.

They have Molina, Employee Medical group, Angeles IPA and a list of bunch of other medical groups. And I have to choose one.
And the specialist I wanted to see isn’t under their contract.
So I don’t know why people are saying money doesn’t buy happiness.
But in my case, it does. Money is the solution to my problem.
Obamacare sucks…
Democrats suck too…
Health Net sucks…
I’m sick of being poor.

HealthNet is a joke. Not for profit, all for profit is more like it. On the phone with a manager at this very moment who is refusing to let me speak to another manager. I am basically being told that everything is my fault despite the fact that HealthNet keeps no internal records and does not follow through on anything that they say they are going to do. I can’t tell you how many problems I have had in the 4 months that I had coverage with them or how many times I have called to follow-​up on an issue and they have no idea what I am talking about despite the several hours in phone calls that they should have record of.
How are you going to fulfill your promise to do right by your subscribers, including me?

This is Hell. I’m sure of it. I am trapped in this god forsaken plan because it is employer-​sponsored and meets the Minimum Value Requirements IN THEORY.
I’ve spent the past month, yes I said month, on the phone with these jagaloons just trying to figure out how I can get an ultrasound that they will pay for. My doctor has called them, my natuopath has called them, and we’ve all received completely different answers about my coverage.
The incredibly well-​spoken and intelligent Health Net reps told me I could see a naturopath for my $ 20 copay, no problem. Three visits later I receive a bill for $ 500 for all services, stating that they won’t pay a dime until I’ve reached my deductible. AWESOME! Thanks for telling myself and my naturopath, explicitly, that this would not be the case when we both called BEFORE the first appointment.
3 agents told me my doctor, and numerous other doctors listed as «in network» on their website hadn’t been covered since 2010! When I asked what would have happened if I had trusted the site and simply gone to the doctors it suggested, I was met with «Well, I guess you’d have to pay the full bill or get sent to collections.» What?! Are they fluffing the list so insurance shoppers will think they have more options than they do when seeking coverage? Something is fishy.
This is criminal. People don’t go to the doctor for funsies. They’re sick and scared and uninformed about all the seedy backwards ways insurance works. What you «customer service» reps do is underhanded and disgusting. I can only hope you’re also forced to suffer this horrible coverage.

3^rd attempt in three months for automatic payment. I tried to set up an automatic payment by calling twice and doing it online once.
I am still getting a letter from healthnet after the 3^rd payment attempt that my bill is due and that they may cancel my policy if I don’t pay!!! WHAT?! I called to no avail. I set up the autopay online and few months later it is still not showing on their system. Horrible billing system!!!

You will have hold times that make you want to rip your hair out. There is no getting through to talk to anyone unless you call exactly at 8 am in which case you better pray not to get transferred. They will make you jump through hoops to have a claim processed. I paid for a service and submitted a claim in November and they just sent me an eob stating they issued partial payment to the wrong person! I cancelled and switched to ASSURANT. So far I am happy.

Had the same problems that everyone had with Healthnet 4899 Customer Contact Number. All the female agents, yes, we all know who you are… talk well, know how to use that hold button, laugh a bit, pretend to sympathize, tell us you are going to call us back, tell us you are expediting our issue, will look for the supervisor to check it out.
We’ve all got you figured out, you barely made the hiring exam, you just passed the computer skills, you’re sitting there filing your long manicured nails, and just sit at the terminals because of Equal Opportunity C, benefits. Well MLK would say WTF, the dream turned into some twisted requirement to allow incompetence into the workplace and society. Get it right girls.

WOW!
What a night mare of a circle jerk company.
Almost no way to communicate.
Billing is a MESS.
Stay Away!