Hydro-Spa Factory Outlet

This is the place to purchase your spa! Bought ours almost 3 years ago and enjoy going back to purchase supplies. Always greeted by friendly staff with helpful hints along the way. Recently had a jet not work and repair service was excellent. They went above a beyond making sure repairs were done accurately and in a timely matter. Can’t thank this team enough for the great customer service. We love our spa and enjoy using it, so thank you!

Went in on a Sunday just shy of 11:30am, sign said they were open at 11am but nobody was home… within a few minutes a nice lady pulled up and said the freeway was closed down and apologized for the inconvenience. No problem life happens. She was a very nice lady and a pleasure to work with. We had brought in our old spa cover to be recycled, she confirmed our measurements, helped us pick a new color and was told «your cover should be in on Thursday». Came in on Thursday evening as I was in area and the first thing the man who was there says is «did anyone call you?» I was a little taken back as there was nothing mentioned prior about getting a call to confirm the cover had come in or not. Not a big deal as I was in the area and we could live without a spa cover for another week (the cover had not come in as anticipated, not a big deal). He asked if I wanted a call from the owner on Friday to discuss things and I said that would be good. Never got a call from anyone. I went in the following Thursday and the same gentleman was there. I gave him my last name and as he fumbled around through their receipts I got the same go to phrase as the week prior…“did anyone call you?” Perhaps this is company policy that you are supposed to get a call? Initially I got an excuse that there was no paper work (funny you were holding it in your hand the week prior when I was there), but lo and behold the spa cover was there and ready for pick up. I felt the bad taste could have been avoided right from the start with a simple explanation that the item was not in as anticipated and we would get a call to confirm when it arrived, instead I was made to feel like I was doing something wrong by showing up to pick up my order. Prices are competitive for covers, the water additives look to be a on the high side to me and communication seems to be lacking. I don’t think we will be back, unless in 5 – 7 years they still have the best prices on covers… and of course I will be sure to call them ahead of time, because apparently that is the customer’s responsibility and not theirs. Would be a 1 star if not for the good price on the cover and the nice lady we worked with initially.

I just want to thank Chris for coming out on short notice to fix my spa we bought over 8 years ago from Hydro-​Spa. Chris’s technical ability to troubleshoot and resolve the issue is greatly appreciated.
Thanks once again, your the best.
Jim

Chris, who works there smelled of Marijuana. He had just been in parking lot next door toking up. I have nothing against smoking pot, but when it comes to coherently dealing with customers, it is not a good mix.

They were very accommodating when we had to ask the install crew to wait 1 additional week due to construction delays. Professional and helpful over the phone too !

We bought a $ 5000 spa. The liner got a crack and began to leak. It took over 1 and ¹⁄₂ years to get some help from Hydro Spa. They sent us to the manufacturer, the manufacturer sent us back to them, on and on. Phone calls were not returned. When we finally got help, the motor had all kinds of problems from being left so long. In the meanwhile, our warranty ran out. These people ran us around, ignored us, left us dangling. Now the spa is useless. I would never, ever do business with these people again. I am angry and have to now figure out how to get rid of this disaster. I’m out $ 5000 plus all the money I spent trying to fix it.

PETER was extremely knowledgeable, helpful and accommodating. We purchased a spa cover from Hydro Spa just over 3 years ago. Within 2 years the cover was starting to look pretty shabby despite using 2 bottles of the «amazing, better than Armoral» cleaning/​protecting product I also purchased from Hydro Spa. This past fall, within the warranty period, I called to discuss my concerns, but the woman said basically unless it is a manufacturer’s defect there was nothing that could be done. I went back to Hydro Spa this summer to buy a THIRD bottle of the cleaner and talked to Peter about the deterioration of my cover. Without hesitation he said, bring me the receipt and we can work something out. Long story short, the warranty was expired by about a month, but Peter got me a brand new spa cover, delivered it and hauled away the cruddy one. I’m now in the market for a pool cover reel and I’m headed over to Hydro Spa right now to see if they can help me. No more Leslie’s Pool Supplies for me!

These people were great — pleasant and friendly to deal with, took as much time as necessary to answer our questions both before and after purchase, and installed our spa and gazebo professionally and timely. They have been in business for over thirty years for a good reason — they do and provide what they promise!

very happy with my experience with personally the owner himself Peter!!! was looking for an outdoor spa for my home he took the time in explaining to me what the options and bells and whistle’s were. picked one out had it shipped to my home in Chatsworth, ca have had it running solid now for a couple years. sorry peter for the late review. i apreciate your help.
another plus to this is that they offer maintenance for your spa needs as well.

Outstanding people with well done prices.
Very respectful workers and provide good knowledge.

Buying the spa was ok, price was good and you get a cash discount. However, we needed warranty service on our spa within a year of purchase and that is why they are getting only 2 stars. I was given a two hour window and the technician never showed up. I called the technician directly and the service center and they told me he was on his way. But several hours later he still had not shown up. I also called Sundance directly to inquire about warranty service and they didn’t seem to care much about it or the fact that I can’t seem to get any warranty service. I would not buy from this store or from Sundance again.

Peter delivered excellent service for my used spa, and did it without blinking. The guy has been around 25 years and still not jaded. I was told this is the place for spas and service, now I believe it. He threw in spa chemicals for free when he did not need to. Many happy returns here.

HYDRO SPA is the only place to purchase your HOT TUB!
I just recently purchased a Sundance Chelsee from Hydro Spa! This is the BEST INVESTMENT in my health and relaxation that I have ever made! I used to spend THOUSANDS of dollars on Massages and ACUPUNCTURE to relieve the stress from my job, and could have probably purchased one of these sooner!
Dagmar is by far one of the most KNOWLEDGEABLE HOT TUB EXPERTS I have ever met!
I spent months researching, WET TESTING, and visiting other HOT TUB SHOWROOMS until I found HYDRO SPA! They had several tubs in their SHOWROOM to WET TEST and to inspect! With Dagmar’s help I was able to choose the PERFECT HOT TUB for my needs at a price that I could AFFORD!
I just took delivery of my new SUNDANCE SPA last Friday, and they arrived on-​time like they said they would, installed the TUB, set it up with all the proper chemicals, and explained to me how to use the chemicals to properly balance my TUB!
If you are interested in a HOT TUB, don’t buy a USED one! Go see Dagmar and the GOOD PEOPLE at HYDRO SPA! Tell her I sent ya!!!

Hired them to clean, drain, refill our Sundance hot tub. After getting horrible service from Pacific Spa on Sepulveda on the Westside, it was great to have someone responsive, timely and able to answer my questions.
We hope to continue to use their services throughout the life of our hot tub!
Thank you!

I have mixed emotions about this business. On the one hand they were great when we purchased our spa over 5 years ago. Since we aren’t in the SF Valley, they were getting a customer in someone else’s territory. We haven’t needed to call them for any service until recently. The tech that came was great and he’s as personable as he is knowledgeable.
Unfortunately, his demeanor doesn’t quite get passed along to some of the people who answer the phone. Recently we had to have a major part replaced on our spa. It was no small expense but in replacing the piece, we discovered that some other parts also needed to be replaced. We were told how much the parts would cost by the tech. Since we had already paid a service call charge, we were told that they next time the tech came out, there would be no charge.
The tech tells me on his way out that someone will call us to set an appointment and confirm that they have the replacement parts. No one calls so when I call to follow-​up on when the new parts would arrive and set up another appointment, I’m told by the guy that there would be an additional $ 90 service charge. Of course, this didn’t go over very well so after much discussion, it was agreed that we would not have to pay for another Service call and again, we confirm the price of the parts.
Finally the day comes for the second visit and the installation of the new parts but just before I see the invoice, the tech tells me he had made a mistake on the price of the parts (he thought our parts were for an older unit). Mind you the spa has only aged a few weeks since the 1^st visit but now the parts are more than 30% more than we originally thought and to add insult to injury, there’s another small charge for the service call.
The tech crosses out the service charge but even though he claims responsibility for the error I got the distinct feeling that I was going to have to pay «something» towards the additional Service call no matter what!
Now IF it is true that the cost of the parts were misquoted by two different people on three different occasions, then I’m equally disappointed that during the 3 – 4 phone calls prior to the 2^nd visit, that no one bothered to tell us the «new» price. This business could be great if they’d realize that they’re in a service business for a product that is considered a «luxury item» but if they don’t get it together soon, they could find themselves replaced by Costco and the pool guy. As for us, we’re hoping we don’t have to call them for another five+ years.

We are so glad we went with Hydro Spa. The delivery was right on time and they have excellent customer service, even on a 103 degree Valley day they were so nice. We had a problem with the spa missing an option we ordered and I can’t believe how beautifully they solved our problem, way above and beyond what I expected. Also, they were so helpful with all the novice questions I had about the electrical work I needed and helped me tell my electrician exactly what to do, so when it came installation day everything worked out perfectly. I very highly recommend them, we shopped around The Valley and are very glad with our choice. (And I’m glad I didn’t trust «Wildflowermama’s», review because that doesn’t even sound like the Hydro Spa I dealt with, I couldn’t be happier with them!)

I had a great experience with the people there. The lady who helped us was very good and was not pushy at all. We had our son with us and the owner was super nice to him as well. The sundance spas they have were perfect for us and the pricing was little better than the other stores we shopped.