Performance Bicycle

This bicycle shop have excellent customer service!!! Dakota is an, excellent sales salesperson, he knows a lot about the different bikes, and how they work, and what’s good for you and what’s not good for you, as a customer I find him very informative and very knowledgeable! Thank you performance bikes! Maria Ocasio

I went in on Monday May 30, 2016 around 2:00 PM, I ask the «Gentlemen» behind the counter if they any Fat Bikes, he said no, which I reply OK, then he said if you have the time and money, buy them, will put them together and take the one you want. First of all «Time“and «Money» &%&% that is none of your business, I have a budget of 5,000 dollars because I know what bikes cost. So I took my Time and Money and went to Santa Monica Mountains Cyclery in Woodland Hills and gladly spent my money there.

I consider myself to be a regular at Performance. They have some of the best prices in town on accessories and service. I’ve found everyone to be very friendly and helpful from the manager to the mechanics. They’ve gone out of their way to help me out and I really appreciate that and that is the reason I come back.
I love that they have free parking. I also like that you can choose to buy on their website or in the store and the website tells you which stores have which items. Some people are bike snobs (not me) but if you need the basics you will be hard pressed to find better prices than performance. You also won’t find bike snobs like many of the other shops around town.

I have been in many bike stores searching for the right woman’s bike. I use to ride 30 — 75 miles 3 times a week. I was looking for a lightweight, carbon, women’s bike to fit my size and pocketbook. Danny found one right away and offered to let me try it out in the store. It was on sale too! I never buy quickly because I like to look around. I keep coming back to this one. Love the customer service. You feel you can take your time, no pressure to buy and Danny answered a lot of my questions since it has been awhile since I have ridden. I didn’t find that it the other bike stores. :)

George was a great help in acquiring new bikes for both my older daughter and wife. very knowledgeable.

WARNING: I have experienced a rash of blow outs using“Forte Lights” tubes recently. I used the Performance brand tubes for years without issue but I’ve now had four flats in four rides, all failures where the stem meets the tube. And all blow outs with immediate loss of pressure. I informed my local Performance Bike Shop but they tried to tell me it’s my rim. WRONG! I’ve changed tube brands and have not had any problems since. If you are running these tubes BE CAREFULL!

My family came in to the store yesterday, thinking about buying a new road bike. The customer service was very poor; they appeared very short-​staffed, and the staff member who was working with us was unprofessional and lacked knowledge about the bikes. Their selection for women was also quite poor; they had about five women’s bikes. We ended up leaving and will be buying our bike elsewhere.
We have previously gone to the Oxnard store, and had a much better experience.

Disappointed with the service this time around I had a really pleasant experience the first time I shopped here. Today I came in to the shop with the intention of purchasing a trainer and I was looking at two models they had and the kid that was helping me was at a loss for words and knowledge regarding the products I was looking. After a little personal deliberation I decided I would pick up one of the trainers and when I asked what’s the best deal I could get on it the sales men simply said «we don’t cut deals» in a very cold manner, when you should politely say sorry sir but that’s our best price or something along those lines. I know that they give deals because I’ve always got good prices from them in the past. The young man needs a little more energy and knowledge if he’s going to work at a specialty shop.

After a 5 year hiatus from riding I finally got another road bike from Performance. I purchased the 2016 Scattante CFR for a great price. It was marked down $ 1000. I just couldn’t pass up the deal. Brandon was a big help when I went in to buy it. They didn’t have any in stock in the store or online, but he was able to get me one that was almost 200 miles away transferred to the store. Ordered it on Friday (Dec 4^th) and picked it up yesterday (Dec 9^th). Pretty quick delivery if you ask me. Brandon called me up once it got to the store.
The bike was built up nice and clean. No grease on the frame/​parts and shifting was smooth and responsive. The other guy that helped me (I forgot his name) was very helpful when fitting me to the bike. He gave me great tips on efficient peddling and body position. He also informed me of their group rides that Performance holds on Saturdays. I’ve been here in the past and this was the best experience I’ve had with Performance.
Great customer service and prices!

I made the mistake of giving them my email address and they have been spamming me with ads ever since. I called to no avail and then went down there. I was assured it was taken care of. I went back a second time to more assurances. I’m still getting spammed. I may have to get a restraining order against them or change my email address.

Ive came to this store multiple times to pick up plenty of gear and usually never had a problem. The younger gentleman are kind but the older men are just plain rude and pretentious. I came here to pick up some tubing due to a thorn puncture from an accident I just had. It started when one of the older men started criticizing me for using a 700×28 tube. It’s my bike so what gives him the right? Afterwards him and his coworker (man with glasses) start pestering me about how I ride. I came here. for some tubes not your opinions. I was genuinely pissed off, they even tried to make the situation better by saying they like me (highly doubt it).
On the way out he says, I still like you but I would never ride with you, you’ll never ever have to. And I’ll never ever be coming back here.

Great service by Brendan (hope I wrote that right). I bought a bike from him recently and he was honest, super knowledgable and extremely patient with me. It was also much less expensive than other places I looked at. So happy with my purchase and will defiantly go back there for all my bike needs.

My bicycle chain broke and I headed over to Sports Authority who had accessories but no parts. Then I found this store and got what I need at a fair price. I’ve gone back for other parts and have checked out their selection of nice bikes in every price range. My next purchase will probably be a bike from them. Oh and the missing is because the cashier is also the sales person for the bikes and you have to wait to be checked out if someone else is interested in buying a bike.

Took my older mountain bike in because I could only shift into a couple gears. Very frustrating, when it came to riding up a hill. Robert, who has 30 years experience repairing bikes was able to identify the solution quickly. I really appreciate the professionalism! I’ve finally found a great bike store to go to for repairs!

If your a avid cyclist you should shop at this Performance Bike store in Woodland Hills. COREY is the best manager and very professional. Him and his staff are awesome and will go out of their way to ensure that you get your bike fixed on time.
I am very stoked and satisfied customer and I would recommend them to friends and family.
KUDOS TO WOODLAND HILLS PERFORMANCE!
KEEP UP THE GREAT JOB!

I have been looking for a Performance Hybrid bike and found one I liked. I called the store to check inventory and was told it was in stock. I drove right down and when in the store they couldn’t find the bike.
It still wasn’t a deal breaker yet though, I expected them to either sell me on another bike or order me the bike I originally wanted. The guy who helped me was very nice, but not necessarily knowledgeable or helpful. We spent 15 minutes looking at the bikes, and he wasn’t really showing me bikes that had the criteria I asked for.
All in all, it wasn’t a bad experience, I just had expected a bit more in sales knowledge/​service. With the right guy, I probably would have purchased a bike from them.

I have shopped at Performance Bicycle before and it’s been great. This location however suffers a lack of enthusiasm in its staff, just a weird vibe overall.

Performance is a good quality bike chain that sells a lot of private-​label product at accessible prices. They regularly have sales that will almost always beat the competition. The category of bikes they stock are typically entry to mid-​level with prices rarely exceeding $ 2500, but you can order top-​shelf stuff from their «red phone» if that’s what you seek. Typically, though, the top-​tier stuff is not on sale. I like going to Performance for some of their private label tools, sales on helmets and accessories, and repair services. The team are typically helpful. I would recommend this shop to the cycling enthusiast.

This location should not even get a star from my review! I’m just an upset customer who ordered a simple part. So far it has been 1 ½ months and still don’t have my item. I have been referred by friends but now I will just go to Reseda Bike shop. They take good care of their customers with follow ups.
An employee who says I’m the manager helped me but kinda took a long time to track my item. Hung up after about 20 – 30 mins looking for my item. I called back 10 mins later says there is no manager at the store, so that is false statements to customers. I’m thinking there might be favoritism of customers cause I was treated wrongful.
Other customers please make sure they follow up with you on items they would have to order. Just a helpful hint, would not want this issue happen to anyone else.

Decent customer service.
I came into the shop as a new customer, and I had no help or service for at least 30 minutes. The employees were just standing around.
Anyway, I still ended up buying a bike from them, but they needed to order it from another store. Ok. I was told to call them a couple days later to ask if the bike has arrived and if it has been «built». I did that.
Couple days later, I called them, verified my name, and asked them if the bike has been built, and if I could pick it up. They told me it was.
So I went, and to my surprise, the bike wasn’t built at all; the employee on the phone lied to me. So I had to wait a couple more days because they were «backed up».In the meanwhile, I’ve been walking like 4 miles home from work at 1am. Just perfect.