Petco

Most Petco’s i go into the employees seem to not be interested in tending to the customers. Well this Petco was very friendly, well educated and got my dog on a good food. Thank you!

Yesterday, I took my two Chocolate Labs to be groomed. Because of plumbing problems they were not able to be groomed. I was asked to bring them back today and they would be groomed for free. I brought them in this morning and the staff did an excellent job and would not let me pay. Plumbing difficulties are not their fault, and they still did the work, however they insisted that there was no charge. I even suggested 2 for the price of one. When I came into ask about an appointment they remembered me and my dogs. They knew Hershey and Coco by name. I can tell that they truly love my dogs and I know my dogs love them as well.

Megan in the grooming center is amazing! My dog is extremely skittish and scared, and Megan is very gentle and calming to her. She is patient and gives my dog lots of breaks to relax and also allows me to hold my dog while she trims her nails.

Average Petco close to the 101 in Woodland Hills. I came in looking for pet guinea pigs but they didn’t have any in stock. Not a one. Lots of mice and maybe some hamsters. Decent variety of small pet supplies, tropical fish and cat/​dog stuff. They had dog and kitten adoptions going on during the Saturday afternoon I was there. I didn’t buy anything but staff I saw seemed friendly enough.

This Petco provides awesome customer service not sure why it doesn’t have five stars!!! The staff is very knowledgable on all their products and animals and its evident that customer service is their main priority. After making a purchase with an unfortunate circumstance the manager Kevin was able to help me along the way. The store is clean and neat and you can always find someone with the right answers to help you! thanks again Kevin for all your help!

Do not buy any small animals from this place. My daughter bought 2 guinea pigs from them a couple of weeks a ago. Now one developed pneumonia and had neurological problems and had to be put down because the vet couldn’t do anything he said. Also I was in there a week ago buying dogfood and one was dead in plain site. So do some research before you buy anything.

I am writing this for the animals, I could care less about the employees, I have spent so much of my time trying to save lives within this poorly ran pet store that I have never taken the time to see if they were capable of ringing me up correctly. Seven months ago I made a youtube about the cruelty the reptiles had been suffering from, they were all missing tails and toes, it was heart wrenching. Corporate called me and said they were going to take care of the problem. I thought they had made a change, I thought wrong. A month ago I saw a bearded dragon missing a few toes, I left with a sad heart. I went back yesterday to pick up wax worms for my own lizard and thought there was no way they would be so naïve to let this lizard still be here missing body parts. I was wrong to think they cared, the lizard was still there and he was now missing all toes on the right side of his body with an infected eye and infected feet where he once had toes. I got him, got him a cage and all the things he needed and hurried home. I have been feeding him with a syringe and trying to nurse him back to health but he is too sick. I have teamed up with a animal rescue home and he will be transported to there tomorrow. He is a beautiful lizard, full of spirit considering the pain he is in. How is it possible out of all of these employees within that month, no one had the human decency to call a vet? I have heard them make calls to vets about hamsters, so what makes this animals life less important?
I will never step foot in this store, ever again.

I have never been to a pet co with such great customer service! Steve was so helpful and knowledgable about our pet snake and fish! He has proved to be a valuable resource regarding the care of our pets.

Worst customer service at the grooming salon ever! I came in earlier this week to make an appt for a puppy bath. Even though their system was currently down, the guy said there was availability on Saturday at 2pm. He took down my info and said he would give it to the other girl to put in the system later when its up again. When I came in for my appt with my puppy, they did not have a record of me in their system bc the girl forgot and they were booked for most of the day… but they still insisted that my puppy would be done within «2 hours or less». I came back 2 hrs later to check, but only to find out that the lady went out to lunch and had not even started on my puppy yet! When I finally did get my puppy back, her nails were trimmed so poorly. The only positive thing I can say is that she smelled good.
Definitely not come back here!

I hate having to track down someone to help me. They never have enough staff. The staff that is there is polite and they are helpful enough once you find someone. I just don’t like that it takes 20 minutes to get any assistance. This has been the case the majority of the times I go in. It’s very close to my home so I continue to go, but I do sincerely hope they read this and do something about that issue.

Jay was extremely helpful in finding supplies for my very first puppy. I was able to get all the essential needs, plus with the coupons and PetCo member card, I saved $ 30 off my total purchase!

Great staff !! Sal and Steve and Kevin have always been great ! Sal and Steve are the main guys I dealt with in regards to my cichlids. I’m new to having an aquarium and they have been very helpful on multiple occasions. Thank you !!!

This is my favorite petco. The floor/​merchandise is organized nicely. The employees are friendly and willing to carry put large loads to your car. Sammie performs her job above and beyond, 5 stars for her!
4 stars overall because they do need a few more staff around.

Called this morning to get a haircut for my dog they put me on hold for 20 minutes then hung up on me.
When I called again the operator was rude and told me they had no openings then hung up.
I will never go to this Petco again.
Just because the operator was so rude I hope they fire that bitch.
I didn’t get her name but here schedule was on ³⁄₂₅ at 8 am

The 3 stars is because of absolutely messy this store was yesterday around 12 pm.
Hard to find anything when it’s all over the floor. .
And the cats up for adoption looked miserable.
Staff was great no problem there. Two staff members helped me find what I needed. 3 stars just for the messy asles.

I was going to take my dog here, but the grooming staff are so rude. Although the staff working the pet store are awesome. I wish i could review just the grooming portion and not lump the two together.
I am looking for quality and this grooming place does not have it.

Their grooming salon is a nightmare. Very expensive, they nickel and dime you to death…
Pet co in general is the most expensive store comparing with other pet stores.
I paid $ 52 for a 20 pounds dog to be groomed. They charge extra for oat meal shampoo, for nails, for anal gland cleaning, for brushing, for tooth brushing.
what did they really do for $ 52 for? Just For a hair cut? Are they telling us a dog hair cut costs more than a women hair cut in a nice salon???
Their managers are rude and grumpy there. They are not helpful and nice. My dog got fleas there in the summer and skin irritation in the fall. Very dirty place indeed.
Don’t go there. There are many nice little pet grooming salons close by. Try them you’ll be happier.
By the way one star is too much for petco I will give them minus five stars if I could have…

I’ve only been in here twice, but there are two factors which really make me not want to go here:
1. The sketch drunken pirates/​homeless people roaming/​yelling in the parking lot.
2. The fact that, in such a huge store, there are 2 ½ aisles for cats. I think that there is more space devoted to ferrets than to cats! That seems super odd.
Ultimately, I’d prefer to order online. However, it is convenient to go in to the store if I need to grab only one or two cans of food, as my kittens are now transitioning to regular food, I don’t want to buy a case of something online until I know they like it.
Another thing I must say in support of this location is that they work with Cats at the Studio, who fosters and adopts out cats. While I didn’t get my kittens from this Petco location, I did adopt them from a wonderful foster parent, Bianca, who works with Cats at the Studio. They do great work and I’m so happy I met them and found my lovely kittens, Atticus and Willow!

Didn’t know that they hired trainees for grooming. I love everything about this PETCO, except for that. Razors and Clippers being used by uncertified groomers…, and still charging me full price, oh no!!! I COULD CARE LESS IF SOMEONE IS WATCHING OVER THEM.
Would I have known I would’ve opted for a groomer that doesn’t do this. I will continue to buy products at this store, but the grooming service is not something I will repeat there ever again.
Kevin the store manager again was very helpful when I called to tell him I noticed a razor knick under Fonzi’s chin. He refunded me for the amount I spent for grooming and offered to pay for a vet. I appreciate that, although it wasn’t necessary to go to the doctor.
I think the groomer should’ve been honest and up front about the razor knick upon picking up my baby.

I love coming to this Petco atleast once a week to grab some treats and toys for my dog and me ;).They store looks so good compared to other stores in the area which tend not to have the nicest employees. There are two employees that always help me they are the dynamite duo (the eric’s) and are always so helpful and my doggie loves them when they give him treats. I like spending some extra time in the store to just walk around and see the animals up for adoptions on the weekends. I also really like the main manager there he is so nice and seems to love his job.
I cannot wait to go there again for some fun.