Soto

This is my new favorite place to shop love the styles friendly staff great selection of boho shabby chic trendy clothes that you can not find at many places. Great prices love all the tops and dresses I’ve added to my closet in the last few weeks.

After quite awhile I have returned to Soto. I stayed away due to a really rude sales girl who was working there at the time and refused to exchange a sweater that after one wear had a hole in it. Long story shot, I have been shopping at Soto for years, and love their clothes. If the sales girl was smart she would have looked up my name and seen the record of all the purchases I have made over the years, which added up to a lot of
$$$$$. Instead she argued, was rude, and no manager was present. I was so angry I left the sweater that I had paid for and wanted to exchange on the counter and walked out. I had no success reaching a manager when I called for the next three days, and my call was never returned.
I am happy to say things have changed for the better! Nice girls working in the shop, and very helpful. I’ll be going back to Soto again.

Always fun to peruse this store, good accessories and casual clothes — helpful folks.

There are two Sotos right next to each other, Soto and Soto Lifestyle.
I love Soto Lifestyle! It’s the one with the step up to the store. It’s a great place for a quick trendy fashion fix and perfect for a little gift. Everyone there is really nice and friendly. I buy lots of stuff there.
Soto, next door, on the other hand has a really weird vibe. I go in there every time I visit Soto Lifestyle and every time I just circle the store and leave. Even though the clothes are really cute, too, the people who work there and the customers are a little off putting. It almost feels like it is a private club and there is an unspoken code word to receive a nice welcome. There are a lot of regulars who do seem to get the special attention. I don’t think I have bought anything there. I always feel like I can’t wait to get out of there.

If I can help it, I will never step foot into this boutique again. Recently, I went with a friend who was exchanging a gift. The woman at the desk was unbelievably rude. She was constantly rolling her eyes at my friend and speaking to her as if she was irritated the entire time. It seemed as though all of the customers and staff who were there are the time we were were friends, so we received almost no attention. It was as if we were invisible because we were not buying anything. From the moment we walked in to the moment we walked out, we were treated disrespectfully. I am shocked that the reviews on here are not lower. Never again will I shop there!

Super cute boutique in the hood. I happened upon this place when leaving the nail salon. It’s a place I would always see and want to try but just never took the time. Popped in one Sat. evening and was so happy to find a place so close to me that had really cute accessories and stylish clothes. They have a great assortment of accessories and small home items that are great gifts if you ever need something cute and different.
The girls that work here are nice enough and always willing to help you make a decision or encourage you to buy it all. :) Of course.
Convenient location. Great selection. Decent prices.

I have been debating about posting something for a few months now. I’ve grown up in Calabasas and always went to Soto but the people that work there are both mean and unhelpful. I got no welcoming upon entering the store and then when a saleswoman bumped into me she was unapologetic. Me and my friend decided to leave the store they did not even say goodbye. They did not recommend anything or ask if we needed assistance. I WILL NEVER SHOP THERE AGAIN !!!

I LOVE this place, really nice and clean the staff is friendly. The clothes are super cute and the prices are not bad i was in there around twelve and there was a few people inside. When I walked in I was greeted right away and asked if I needed any help. I took my time, i was in no rush. They didn’t pester me like other places I’ve been to witch is good. I have no complains my overall experience was great and I will definitely be going back.

I must say I have never been treated so rudely. I have tried to shop at Soto about five times but each time I was egnored so I left. I thought I would try one more time and took my friend who was visitinfg from another country. I was embarrased!
We got no help with sizes eventhough we asked, and the clerk acted as though she couldnt wait for us to leave. Cute stuff, lously service. I will never shop there again!

I love the stuff I find here and just have to say that I’ve never had any of the issues I’ve read in other reviews. I’m happy shopping on my own without sales people constantly bugging me, so maybe I have different customer service standards. I did have a shirt I bought that had an unraveling seam, and although they wouldn’t do a refund or exchange, they did get it fixed for me at a tailor next door for no charge. Works for me!

It’s a shame that I am feeling the necessity to write a review and give one star because i genuinely like this store and one of the younger shop girls that works there is seriously one of the nicest girls I’ve met.
But…my experience with an older lady in this store (I’m told her name is Phylis but not sure) was absolutely appalling! I came in the door at about 10 to 6 and she basically rushed me and said «you know we close at 6 right?» and I looked at the time on my phone and I said «well, you’re still open though right?» and she said «yes but just so you know, we’re closing at 6». Don’t want to be long winded so… long story short I left and they lost the sale. Rudest experience i have had in a store in a LONG time. This was a while back, but the more I think and talk to people about it the more I feel like people should be aware!
Bottom line… cute clothes and semi-​good customer service as long as you don’t go in close to closing time!!!

Very rude salespeople. I’m talking discourteous and seem to take pleasure in ignoring costumers while they chat to one another behind the counter. The clothes are inexpensive and they have a few (poorly made) knock off designer purses, but I will NEVER go back because of the customer service. Blech.

I love this place! They always have great styles at great prices. Great place to shop for yourself or a gift for someone else!

Ridiculous customer service! One of their tops, that I bought a month ago, got a hole in the middle of the fabric when I simply adjusted it. After calling and someone telling me to come in, the sales girl said she couldn’t help me because she was following policy. Are you kidding me! Target backs up their product better than this place. Love the clothes, but their «policy» and staff have a lot to be desired!
They also said they would call me back and never did. I know it’s cheap and fashionable, but that should not equate to ZERO customer service!

Such a great little inexpensive clothing boutique! Always has really cute pieces. The problem is… because it’s fabulous and the prices are right you will walk out of there with something every time you go in! And you should go in often because things fly off the shelves and there is always something new!