Speedy Appliance Service

UNDER NO CIRCUMSTANCE SHOULD YOU TRUST THIS PLACE! I can have a problem even giving the «1 star» because they are only out to rip you off! I took my SAECO Super Automatic espresso machine in because the grinder was not consistent and I received a call an hour later telling me that both my boilers were broken and my steam wand didn’t work.
REPAIR COST THEY QUOTED ME WAS $ 360!
Funny as I was able to make 2 cups of coffee that same morning and steam my milk like I did every other day with no problem. Oh, and I have video of me doing just that that same morning. I declined the outrageous repairs on something that was working already and picked up my machine. I was told «if you don’t replace the boilers, I can’t tell you if it will last 6 months» I told him I would take my chances. Got my machine home and guess what… it won’t turn on at all. When I called the store to ask why it wasn’t working he said it wasn’t working when I dropped it off and called me a liar when I told him it was and then he hung up on me.
I have used Speedy in the past and had a good experience which is why I went back. This time, was not the same experience. I have reported them to the manufacturer, SAECO and have come to find out that SAECO does not recommend them at all, in fact they have removed them from their «authorized» repair facility list.
I HIGHLY RECOMMEND YOU FIND SOMEWHERE ELSE TO TAKE YOUR APPLIANCES FOR REPAIR!
SAECO recommends
for Los Angeles residents. 213 800‑3286 or 877 286‑2833

had a urgent need to get a charging cord for my Braun Electric shaver. Had one in stock. Courteous owner.

I’m surprised by the negative reviews listed here. I have been to Speedy twice, both times for my DeLonghi espresso machine. The first time was a bit of a challenge. The display went dead and it required a part from the manufacturer. It took a couple of weeks to get. I might have held this against Speedy but I had been trying to source the part myself before breaking down and taking it in to the service center. Prepaid special orders had been placed with one of the big internet parts suppliers and after 3 months, no part. The repair was completed correctly and the price was reasonable.
Today the same espresso machine quit pumping water. I took it in to Speedy at 11:30. He asked if I wanted it back today. Today? Are you kidding? He called around 2:00 and said it would be ready after 3:30. It was. Again the price was very reasonable and the repair was done right.
The guy may not have the charisma of a game show host but he knows appliances and charges fair rates. That works for me.

Incredibly rude. Not even remotely helpful. Horrible place.
My vacuum cleaner broke after a few months of use. I called the manufacturer and they verified it was still under warranty based on the manufacturing code on the unit. They told me to simply take the unit to this shop and he’d fix it. Eh, not so much. I walk in and the guy takes one look and tells me it’s not under warranty. Period. No further discussion. No other solutions. Nothing. The most unhelpful person I’ve run into in many years. So I call the manufacturer back and sure enough, they’re shocked to hear that their authorized service center wouldn’t help me since the unit is indeed 100% under warranty.
I encouraged them to take this shop off of their list of vendors. They said they would. Avoid this jerk at all cost!

I’ve been here twice. The first time I came, it was worth 3 possibly 4 stars. But I’m glad I didn’t write that review and waited because now I can honestly say they deserve 0 stars! But since I can’t give them a 0, I’m giving them a 1. I have a steam vac that wasn’t working properly. I called Hoover and they told me to take it to one of their service centers and they’ll get it fixed under warranty. The only service center that was closest to me was this one. I checked the reviews on Unilocal and I was a bit hesitant due to the negative reviews but I thought, hey if it’s under warranty and I don’t have to pay, I’m ok sucking it up through bad service. So I brought it here and talked to an Asian male who NEVER smiles nor does he ever say hello. He took my steam vac and told me he’ll call me once he finds out what’s wrong with it. He never did. I got a numerous calls and vms from hims a few weeks later telling me my steam vac was ready. I was out of town for the week so I wasn’t able to pick up the steam vac right away but he kept leaving me messages telling me that he didn’t have room for the steam vac and I needed to pick it up right away. I thought he could have said it nicer but I just let it go. I finally went to pick it up and he told me he had to order a part and that it was under warranty. He’s not very friendly but I thought it wasn’t so bad since I got free repairs.
So I used the steam vac 2 more times after I got it back and then it stopped working again. So I brought it back to him and as usual, not even a hello nor a smile. He too the steam vac and then called me 2 days later telling me it’s ready for pick up. This time I picked it up right away and he told me that the reason why it wasn’t working was because this plastic piece was not fitted into the slot properly. It was kind of jutting out at a diagonal and he said that in order for it to work, I have to make sure it’s slotted properly. So technically, there was no fix. The plastic was just slightly out of place. Well then he demands it’s $ 20! I told him that he technically didn’t fix anything. He said he spent time looking to see what’s wrong with and that’s what’s costing the $ 20. MOST PEOPLE DO NOT CHARGE ANYTHING IF ONE TINY PIECE IS JUST OUT OF PLACE! Actually, I DON’T THINK ANYONE DOES! He kept insisting it’s $ 20 EVEN THOUGH HE DIDN’T FIX ANYTHING! Then things started to elevate and I can tell he was getting upset and he started saying things that I should have read the manual, etc. He then even brought up how the last time he repaired my steam vac, he did it under warranty even though it shouldn’t have been. WHAT ARE YOU TALKING ABOUT?! It was clearly broken and a part had to be ordered, of course that is still under warranty!
In the end, I didn’t want to fight any longer and just gave him the $ 20 and told him that I was going to write a bad review and he said «GO AHEAD!»
From the moment you walk in the door and the moment you leave, he continually gives HORRIBLE CUSTOMER SERVICE! No matter how many times I need things repaired, I am NEVER coming back here again! He’s not even worth giving your business to even if it’s for warranty repairs!
What’s funny though is that he has a sign in his store saying «We cannot please everybody but we at least try.» TRY?! YEAH RIGHT! If I saw at least a tiny bit of effort of him TRYING to please the customer, I wouldn’t even give him this negative review. Little does he know, these negative reviews can eventually ruin his business.
All in all, DON’T COME HERE! IT’S NOT WORTH YOUR MONEY OR TIME!

Businesses like this one is where you want to yell at Unilocal for not having zero star ratings.
**This repair facility is the absolute W O R S T**
I honestly have no idea how it’s still in business.
Brought a vacuum cleaner for service that was about 2 months old. The guy at the counter was the most disinterested person I had seen in a very long time. You’d think he was mad that I wanted to give him business.
Took the vacuum cleaner in. I called 3 weeks after that — still not ready. Called 4 weeks after that still not ready. Called 5 weeks after giving him the vacuum still not ready. Then about week 6 I get a phone call that it’s ready. I ask him whether everything is working and he says yes. I drive to the place (which by the way is good 12 miles away in LA traffic (Hoover doesn’t have a closer facility to Encino which is a shame).
I get there and in the same sloth-​like manner he tells me that he must have called the wrong person because *gasp* my vacuum is still not ready!!! Not an «I’m sorry», not a single peep. He tells me that he must have called the wrong person and just turns around and starts fidgeting with something. Haven’t been that mad in a long while.
I dealt with Hoover, but the funny thing is that 2 1./2 months after the vacuum is finally «ready». I pick it up, I go home to try it — IT’S STILL F***ING BROKEN!!! Dude didn’t fix anything.
D O N O T … I repeat … D O N O T ever even think of stopping by here … unless it’s to drop off an «I hate you» flyer at their door.

I have used them before and will use them again.
Excellent service, I was offered same day service. Very reasonable.

I took my vacuum in for warranty repair. When I picked it up he said there was nothing wrong and that will be $ 35. I would suggest going somewhere else.

Worst customer service! When I first called to see if they do repairs for vacuums under warranty, the owner was extremely rude over the phone hardly providing any info. I was hesitant to go in after that phone call but I really needed the repair. Then when I brought in my vacuum, the owner hardly said two words to me and made me feel like I wasn’t welcome. He said he would call me once it was repaired. I received a phone call a week later which was fine. When I picked up, he didn’t state who he was or where he was calling from. He was just yelling some jibber jabber I couldn’t understand. When I asked him to repeat himself, he got angry and hung up on me. I called back wondering who it was and I finally understood he was saying «you’re vacuum is ready.» I asked him why he hung up on me and he yelled some more then hung up again. I have yet to pick up my vacuum as I feel awkward going in for more bad customer service.

Keep your receipt if you’re looking for a warranty repair.
Nice older gentleman, kinda quiet. He did the job in a timely manner. Definately recommended.

I took my Saeco Talea Ring Plus in for repair as it was not brewing my expresso. I was told it would be fixed the next day at a cost of $ 65 or $ 80 plus parts if they needed to remove parts. The following day, I received a call to advise the repair was complete. The cost was $ 81.oo and he conducted a descale and cleaning. When I went to pick up and pay, I inquired as to whether he tested for proper function and was told «yes.» I drove home and set up only to be disappointed with the same problem I originally had, a «brewing Failure» message. The man working asked me to come back in with the machine so he could test in my presence. He had his mumbling, uncoherant, employee test the machine (which still did not work) and I left the store (after being given an $ 81.oo refund). Still, I was inconvenienced, left work early to pick up after being told it was fixed, and left an unhappy customer with a broken Expresso machine.

Horrible! Horrible! Horrible! This place is THE WORST.
I brought my vacuum in over a month ago, as it was one of the few places offering warranty repair. I was told that it needed a part, and that it would be ready in two weeks… Two weeks later, I called to see if it was ready. I was told that they were closed for a week, so it was not ready. I was slightly annoyed that I had not been told that they would be closed for a week — when I dropped it off they knew they would be closed, and couldn’t have truly thought it would be ready when they told me. I was told it would be ready the end of the following week.
I called the end of the following week, and was told that they were still waiting for a part. I asked why I was told 2 weeks when it had been 3 ½ weeks, with no end in sight. I was very calm and respectful when I asked this question. Sure, I was annoyed, but I was not rude. Samuel started YELLING at me «What can I do? I don’t have the part?!» I tried to ask him if he would please call the company to ask when the part would be sent, but he kept cutting me off and YELLING. I calmly asked him to stop yelling at me. «I’m not yelling at you, so please stop yelling at me.» He then hung up on me!
I know this sounds terribly one-​sided: as if I was an angel and Samuel acted like a crazy-​person, but IT’S TRUE! That’s what has inspired me to write a review here — something which I’ve only done one time before, ever. I called back 3 times, but Samuel kept hanging up on me as soon as he realized it was me. I wanted to ask him to call to find out when the part will be sent. (After reading another Unilocal review, I’m wondering if they even ordered the part.) Then I wanted to speak to manager. I couldn’t get three words out before he hung up on me. Unbelievable. I’m going to pick up my vacuum and bring it elsewhere, and I“m going to report to Hoover the behavior of this «authorized repair store.»

Very happy with the service provided to fix a problem with our espresso maker. We brought the unit in at 11:00 am and it was repaired and available for us to pick it up at 4:30 pm. Very reasonable cost to determine what was the problem (broken micro switch) and replace it. Total cost was $ 100.

Worst customer service ever… took in Starbucks espresso machine for repair. He said no probem come back in 2 hours and wrote estimate on ticket at $ 55. Went to pick up the machine, it was ready as promised but the bill was now $ 105…no call… he said it was for parts and the (an O ring and another part… neither of which could be $ 50 combined). If the bill was going to double, he could have called… we gave him two different cell phone numbers, he got rude and indignant that we didn’t want to pay that much for a repair of machine that cost about that price brand new. Would not reccommend him or go back there for any appliance repair. Went and bought a french press for $ 17…makes great coffee!

Speedy Appliance Service is the kind of cool old school place that is slowly disappearing from the Southern California landscape. It’s easy to understand why – most appliances are inexpensive and can’t possibly be fixed for a fee less than the purchase price of a new one.
I had a shaver that needed a simple repair – I had lost a spring during cleaning and couldn’t source one on the Web. So, I found Speedy Appliance Service and the rest is history.
It’s a one-​man shop, but it’s one man who obviously cares about what he’s doing. I wish America had more people like that! I think it cost $ 15 or $ 20 for him to go through my shaver and get it back into top notch condition. The price really doesn’t matter – I felt like a Patron of the Arts giving his shop my money.

They really are speedy! I brought in 2 of my very expensive blow dryers to have them fixed. He said they would be ready tomorrow morning which I thought was great. A few hours later I got a call and they were ready and working great!

I dropped of my Waring Blender canister because of a broken blade. After two months of calling them to see when it would be ready, they kept telling me the part wasn’t in yet. Finally, when I pressed them for more information, they confessed that they never ordered it because they were waiting to have enough things to order from Waring to make the shipping costs worthwhile!!! After 2 ½ months, I had to pick up my blender and start all over again. This is a shoddy operation and the owner hardly speaks English.

My Starbucks espresso maker was on the fritz, and I was in the mood to make my own latte. Apparently my machine pump pooped out. I hit the mother load of Starbucks espresso maker parts at this place. I walked in through the back parking lot, and saw a half dozen similar machines, all on the shelves for parts.
Sure enough, the cost was reasonable and I got it back in less than a week. And Im enjoying my espresso right now!~ Highly recommended, though for some repair items youll need some patience, as he is in high demand these days for repairing that precious appliance instead of buying a new one…

If only I had paid a visit to this place a couple months earlier. I could have had smoothies all through the holidays. Instead, I put it off.
Oh, did I pay for it? Not really, in fact, it was just gas money. It did end up taking me a hour to get there. My mistake was taking the 405 on a sunny afternoon. I got stuck in bumper to bumper traffic. Cars slowed to grinding halt. On the opposite side of the freeway, a burnt to the crisp Range Rover. 3 fire trucks blocked some of the lanes.
Hours:
TUE — FRI. 9 – 5:30
SAT. 9 – 3:30
I walked through the door, was greeted by a friendly man. He was waiting to pay for his repairs. He told me had a sleep apnea machine and a curling iron fixed here. He then asked me if my margarita maker had broken down. What? He pointed to my offering on the counter.
«Oh my blender, a gift.» I said «I could not for the life of me, get it working.»
It was as if I had brought my pet to the vet. I couldn’t figure out what went wrong. All I knew was that it didn’t work. I had spent probably around 30 minutes fiddling with it, got increasingly frustrated. I tried my best to get it turned on.
If it’s one thing I’ve gotten wise about through my years, it’s that I need to ask for help sometimes. If something does not come together readily, maybe some reinforcement is in order.
My 1^st step to getting help was that I realized that inside the blender booklet, contained some authorized dealers. Apparently the one in the South Bay had already gone out of business. Lucky for me, this business was still open.
The man behind the counter was genuinely interested. He slowly examined all the parts, in detail, very quietly. Then swiftly he assembled them in the necessary order. It was as if he were putting together a puzzle and it all just came together on the spot. He made it look so easy. I felt a bit foolish.
He plugged the blender in. Much to my relief, the noisy, whirling sound ensued.
Very thankful, very grateful and very appreciative, I asked him how much it would cost? He declined $. He literally fixed it for me FREE of charge, in less than a couple minutes. How’s that for Speedy Appliance Service? Now that’s a mighty, mighty GOOD MAN!