The Spa Loft

Rip off! My Bf got me a gift certificate and I was really looking forward to getting pampered. After having my baby, I really needed some pampering and R&R. I called the number only to find out that they are no longer in business. That’s not cool. I’m beyond pissed off.

I received a gift card here for Christmas and have just now gotten around to calling to make an appointment. Come to find out they are closed, there’s no contact info on their website for a refund. Shady business if you ask me…

If I could give zero starts I would. My boyfriend bought me very nice gift card so I could finally relax and get a nice massage. When I called to make an appointment the phone just rang and went to voicemail. Later I noticed on Unilocal they are closed. They never gave any notice for closing. I have emailed them and have yet to receive a response. What a terrible company!

Scammed us! My boyfriend and I have been repeat customers over the years. This past Christmas my boyfriend bought me a gift card for a massage. When I called to make an appointment less than two months later I was unable to reach anyone by phone. After looking on Unilocal I see the business has closed with no warning. I hope the lousy business owner is enjoying his Mai tai’ s on the beach on our dime.

I’ve called multiple times during their posted business hours for the past 3 days with neither an answer nor message returned. Horrible customer service.

My boyfriend scheduled a prenatal appointment for my birthday as I’m 9 months pregnant and they texted to confirm my appointment, I showed up and they were closed due to maintenance. I called and left messages that same day, the following day, and also the day after. My boyfriend even called and they still haven’t gotten back to us. They had already charged him for the massage and yet do not call us to reschedule an appointment. This place has been so unprofessional and scammed us.

This is a no-​frills spa, which is just fine by me, because it is affordable since you aren’t paying for the frills, which means I can go more often. I have never received a bad massage or facial. I was just turned on to Michi for my facial, and I would highly recommend her! She is now my go-​to person! If you are looking for most bang for the buck, this is your place. If you are looking for all the extras which you pay for, this isn’t the place. Nothing wrong with the Burke Williams type spas for the extra pampering, but I like to get a good massage and facial at a good price. This is that place. A hidden treasure in the valley!

I’ve had my eyelashes tinted her twice by different people and both positive experiences.

Great massages, comfortable friendly environment and affordable. If you are looking for the extras like a jacuzzi or steam room, this isn’t the spot for you but if you want an affordable relaxing or tension relieving massage, this is the spot for you. I recommend Patty. She has done an amazing job helping me work out the tension and knots in my shoulders and neck!

Eh. Nothing to rave about. Pushing me to buy products after a facial… I hate that!

I chose the Spa Loft over a lot of other massage choices because of the Unilocal reviews. And it was a great choice! I was pleasantly surprised… the Spa Loft is s hidden treasure. The place is fragrant with lavender, cozy, and very professional. My massage therapist, Jessica, was A-​Maze-​ing! Since I have back and hand issues, she focused her attention on these areas and I felt like a new person after my massage.
I will Definately book again with Jessica and would recommend The Spa loft to my friends! Thank you!

My best friend decided to treat me for my birthday to a pre-​natal massage, seeing as I am 9 months pregnant and 3 weeks away from my due date.
Called to schedule the appointment and to make sure everything went off without a hitch. She had initially requested that it be with both of us receiving a massage in the same room — sort of like a couple’s massage and they flatly told her that they didn’t do that. Come to find out the day we were there, that actually yes they DO do that, but refused to accommodate us because the prenatal massage had to use the other bed to hold a pillow. yes a pillow. Immediately after my massage was done I saw them set up the room for a couple’s massage. So instead of clearly explaining it to her while she made the appointment, they just rudely denied her.
Well lets start at the beginning — the entrance. Usually when you walk into a spa you expect a quiet, serene environment. When you walk into The Loft (i refuse to call this a spa), you see, smell and hear a gym. Yup, punching bag, treadmill, weights slamming, people huffing puffing and sticking up the joint. Ummm awesome, so this is how we are going to start? It was so odd! I couldn’t figure out if we were in the right place or why the set up would be as such that this is the first thing you see. We let the gentleman know at the front desk that we were here for our massages. He was neither up beat, polite or inviting — at all!
We are lead up stairs and told that there is a changing room that only accommodates one person at a time. One of the rub down ladies (i refuse to call them massage therapists — as you will see why later), made sure to point out my growing belly and if i needed Larger robe where I can find it. Really not the best way to tell a pregnant lady that but whatever. I went to the locker she said had a large robe — and what do you know someone had already taken it. Lucky for me I found another locker with a large robe in it. Oh and what a robe it was, it must have been 10 years old, baked out in the sun and starched no less than 50 times. Rough is an understatement. It was rock hard and uncomfortable. I would have preferred to bring my own robe from home. And this wasn’t a one off — all the robes were like this!
We were seated in the waiting area where I noticed that instead of a regular spa that has a pitcher of water, tea, fruits this one offered no water, salted pretzels and Hershey kisses. WTF How is this good for your body after you get a massage? Salt and pretzels? Shouldn’t we be trying to hydrate our bodies? This place offers ZERO amenities. No shower, a one person bathroom, a closet of a changing room and thats it. Don’t come here looking for a Jacuzzi, a tub, a shower, a steam room, a sauna — there is literally NOTHING.
When I was finally called into my massage, at no point did the rub down lady inquire to my health. Usually a REAL massage therapist would ask if you had any injuries, how your pregnancy was going, any complications, how far along you were, how much pressure do you like — there was NONE of that here. I will grant her that she asked if I had any areas I wanted her to focus on and I told her my lower back/​neck and shoulders, which in the end proved to be irrelevant as she didn’t focus on those areas at all.
I was beyond floored when she asked me to lay on my back for the beginning of my massage. Any PROFESSIONAL LICENSED massage therapist would know that this is a HUGE NO NO for a pregnant women. I was so surprised and thought maybe not all pre-​natal massages are the same and maybe I won’t be on my back for long. So i obliged, and this HORRENDOUS rub down lady had me on my back for no less than 30 minutes (yes I was watching the clock). She did nothing during these 30 minutes that she couldn’t do while I was laying on my side. All she did was rub my legs, neck and head. All of which could be done in a lying on my side position, all of which i have had done in previous massages. Not only did I feel super uncomfortable, I was breaking into a sweat and instead of relaxing it was hurting my spine more than anything.
While i was on my side she rubbed my back and shoulders. Throughout the entire massage I felt like it was about the WEAKEST thing I have ever felt. She put no effort into it, didn’t rub out any of my kinks — it was pathetic. I would have had a better massage from the people with the chairs at the mall.
My massage was supposed to last for 55 minutes and of course I was short changed 5 of those minutes. Not to mention the fact that the rub down lady was trying to carry a conversation with me for the first 10 minutes instead of allowing me to relax. It was beyond annoying.
This place is not a spa, it does not have real massage therapists it is seriously the worst thing I have ever experienced. It ruined my birthday and put me and my unborn child’s life in danger with their irresponsible, uneducated and uninformed practices. Dont EVER come here!

So I booked and appt for my soon to be mom BFF and myself for her early bday gift. The reviews and website seemed great with few problems. For example, I missed the part where you walk I to «spa» you are greeted to a gym with a gym smell. I certainly missed that part of any spas memo. Anyhow we were greeted by a gentleman who honestly gave a whatevs, I hate working Saturdays type attitude. Don’t blame him, but pls get some common sense! You are still at work. He then proceeds to the us to the «spa» section on the second floor. With. I elevator… which I will add I believe is against the people with disabilities act. Or maybe I just didn’t see the elevator. Hmmmmmm would you not think to ask myself or my pregnant friend if we wanted the elevator??? (Which us why I think they dont). As we are walking these too flights of narrow poorly lit stairs he asked us to put our cell phones on silent of course we agreed and recent or purse to do so he proceeded to actually stop at the third step of the stairs, before continuing to go, up to make sure we were doing so, as if we were so f****** high school! Totally started all wrong here.
We are now if the «spa» area and yup small as loft, actually smaller as stated. But okay maybe it will get better from here. It was just the beginning. I’ve had plenty if massages before from the cheap mall stuff to top if the line real spa deal. I recall getting a form to fill out basic info? If not for me at least for my pregnant friend right?! No nothing like that. We were then called one by one to go into the room to change into our robes. As stated in all the reviews that the changing room was really small I figured it was just a bunch of Unilocalers exaggerating the size of the room. Clearly they were not exaggerating. Okay so I make my way into this literally closet size room with about six to 9 lockers on the wall, and a hanger or a couple hangers with some robes. you’re told to undress put the robes on. okay so I don’t consider myself a super big girl but big enough to feel that that really was a little small so if anybody was a little bit bigger than me I would be concerned for others. I put robe on and let me tell you that not I my was it sun dried, scrubbed with a bar of sop, type if rough is where I just lost it.
I can go on and on but no need to say anything further. Aside from maybe a ³⁄₁₀ staff friendly and helpfulness… MAYBE

I’ve been looking for a new eyebrow person so this place was close to the Float center so I thought I could give them a try… walked in and asked where I would go the man at the front said «upstairs but you book here and we don’t really take walkins» ummmm ok… didn’t look to see if there was an opening nothing just said we don’t really take walkins and kind of shut it down… I could understand saying we normally don’t take walkins or appointments get priority but let me see if we can help you, just saying we don’t take walkins is not a good approach! Well you just lost a potential new regular and potential referrals …
Moral of the story DONT GO if you are in the neighborhood and see it and think to yourself that could be nice …

For last four years I Been a faithful client to spa loft and alway recommend them to family and friends. I was little disappointed this round I requested a hot stone massage but the receptionist who was in training didn’t note it down right. Instead I just got a regular massage which was amazing just not what I requested for. They did knock out 15% of my bill which I do appreciate. I just wish they would have offered more or something else. The whole time I was there I kept thinking what a disappointment for my birthday treat. I would like to return there next year for my birthday but I m not sure. Hopefully spa loft read my review nd see how they made a birthday girl a little sad.

I have to start off by saying how amazing Lindsay is! I had such a great first time experience with facials and with the Spa Loft. My skin feels amazing, and I’m not even red or inflamed. She gave me some great tips on skin care as well. 5 stars!!! I’ll be coming back soon for sure!

Let me first say that I love love this place so much, I haven’t been to another spa place since I’ve visited and will not leave unless my favorite lady, Lindsay leaves that place. I loved how gentle she was with my face. I’ve been to a couple facial places but have always left hating how irritated my face looked. She knew how to take care of my pimples and leave me feeling like a million bucks with out having my face look all gross after cleaning all my pimples up. She def knows what she is doing and wouldn’t go to no one else. Thank you for such an amazing experience. love love love this place and the workers, Lindsay def is a must try.

Love love love this place! So glad I found this gem of a spa! Marlena works magic. She’s very good at what she does and really listens to your needs. I’d get terrible neck and back pain, but since seeing Marlena I feel so much better. The service and ambiance are great. Would definitely recommend.

My husband’s gave me a gift card for an indulgence package-​massage and facial. I have been to this place a few times and always request Irina for the massage. I’m super picky and usually not satisfied when it comes to massages. She is just awesome! The pressure is always the perfect level based on your needs. The rooms are so relaxing and cozy. I also had a facial with Michi who was also great! My skin feels great. She answered many questions for me. Also helped me decide what my son needs to address his acne. This place is a great spot and I highly recommend it!

My husband surprised me with a massage here recently and it was amaaaazing!
As a massage therapist myself, I am rarely 100% satisfied after a massage just because i am so darn particular! I was like puddy in Marlena’s hands and was pretty blown away by her technique. She was so attentive and I never had to ask her to adjust her pressure because she was listening to my body.
The Spa loft was peaceful and Zen feeling (which was surprising because it doens’t look like it would be from the outside!) and it was nice to be able to change into a cozy robe that they provided before the massage. I will be back for sure!