The UPS Store

I happen to enjoy this store, I mean it’s pricey like all the others but… there is no wait, they are friendly inside and located close to me! Cannot beat that

I went there today and had a terrible experience. I needed a notary to verify that I was a US citizen for my I-​9 form, which happened to be online. I tried to make sure I was prepared to meet with the woman who was serving as the notary (I think she was the manager?). I started stating my situation, that my form was online, and she quickly snapped at me that she didn’t do online forms. When I continued to say that I just needed my citizenship verified for my I-​9, she cut me off mid-​sentence and very rudely informed me that she doesn’t do I-​9 forms. I can definitely understand if they don’t offer the service, but what I don’t understand is what I did to receive such rude service. I have no desire to come back to this store and don’t plan on recommending it to anyone either.

This is a great place to go if you want to get severely ripped off. I went to buy some shipping boxes and they wanted $ 8.60 per box for a 20×14×6. I called a place in Davis and they had the same boxes for $ 2.40. The employees at this store aren’t even real ups employees so ups will not honor your Insurance claim because the package was not originally handed from you the customer to a real ups driver. I am convinced this store makes its money from exploiting naïve people who rarely ship things. The prices are so high on every single service and product they offer that they are actually offensive. Also the owner guy is such a turd he gets all butthurt if you complain about the prices. Oh yeah, I went there Saturday morning to drop off something and at 9:20 there was nobody there and the place is supposed to open at 9. Hate hate hate this place. Will a real shipping store please come to woodland and put these stinky price gougers out of business!

I see this place has new faces from the last time I was here (1yr ago).I was hesitant to even stop here but I’m so glad I gave this place a second Chance. I needed to use the computer and print some stuff out because mine is down. It was pretty busy due to the holidays but I prepared myself and figured I would be in line for a while so I put on a smile and waited. All of a sudden the woman at the counter asked me if all I had was the copies that I made after using the computer, I told her yes and she said happy holidays and not to worry about paying, it was on the house… I was the only one not mailing out packages so I guessed she didn’t want to make me wait… That was very kind and very appreciated.

Its so refreshing to get great service! the staff here is soooooo helpful. I will definitely come back!

My review is about the copy service.
Went here years ago to make copies on colored paper. This was one of the few places in town (if not the only place) with copy machines that I was told can copy on specialty paper.
I got the copy key, and started using the machine. One of the employees came over and sort of insisted on doing it for me, because I wasn’t just making standard copies on white paper (I was using the side feeder tray, and making double sided copies on slightly thicker colored paper)
The employee fiddled around with the machine through numerous trial and errors USING MY COLORED PAPER, ruining the paper in the process (forgetting to set double-​sided for one, and the paper jamming in the tray, for another.) If the machine can’t handle specialty paper, then that would have been good to know from the beginning. I told her from the start that this was thicker than usual paper, and she said it’s not a problem.
After half a dozen sheets of my paper (and a dozen copies, mind you — it’s double sided), I said to just forget it. I took my paper and originals out, and the copy key and went to the counter to pay for my copies. I didn’t want to argue with them to get them to waive the cost (being that I got no usable copies.) She briskly and silently followed me to the register to, presumably, get me out of there as quickly as possible.
All the employees were standing behind the counter in awkward silence as I paid for my copies. No one suggested that they waive the cost. As I went silently out of the building, the woman who was helping me followed me, to make sure that I closed the door properly on my way out. (the door sticks open if you push it open too far.)
Good customer service would be to offer to waive the copy charge. I shouldn’t have to fight to get good customer service. Hence, the low rating.

I love the staff here. Very helpful and friendly. They have a prepaid prints plan (1000 for $ 40, breaks down to 4 cents a copy) for black and white copies which works great for us. Thank you!

Nice people, it’s just a little pricey compared to FedEx or the USPS. It has been great when I needed something and the USPS wasn’t open or I couldn’t drive to Davis for FedEx.

Horrible service, I sent a package that should have cost 18.00(I later found out) they charged me 31.00, they didnt put postage on the package, so it didnt go anywhere, i found out the day it should of been delivered, I went to get my money back and the owner would not refund me the entire amount paid. she finally told me she would credit it back on my card, instead she charged me the same amount over again. still dealing with this issue. do not use this business, this last thing she did is called theft! and she did it on purpose.

If I could rate it zero, I would. I went there to mail two packages «return receipt requested». The young man who was helping me had not finished with my items before he offered to help the person in line behind me. The next day I realized my payment receipt did not include any of the supporting documents. When I called, I was rudely told that this was all my fault for not knowing that I had to get additional paperwork from the employee. I could not believe my ears. There is absolutely no customer service at this location. I have stood in line here prior to this and heard the employees bad-​mouthing customers who had just left. I’m sure they had the same thing going when I left after making a second trip to get the proper paperwork, which by the way had been stuffed into his apron pockets and left there. You would think he might have looked at my name and address CLEARLY in the return address portion of the paperwork and made an effort to contact me when he realized his mistake. Oh, and when I asked for the owner’s phone number so I could call to complain, they handed me a business card. When I got home and looked at the number, it is the one for their location, I would have just gotten them again. I will not step foot in this UPS store again.

Every time I go here they overcharge me. Sometimes the price seems so outrageous I leave and go to USPS. Today I questioned the price and they claimed the price was almost doubled because the 14“x14“x4″ package was irregular. They did me a «favor» and removed the charge. I don’t trust them and will not return. If you go here, question the price and ask them to itemize what you are being charged for.

Amazing service! Clean, well kept. Staff is really knowledgeable on the services that they provide. Shipping, Livescan/​fingerprinting, printing, passport pictures, they have it all.