Abro Management

I loved Abro. I lived on 77^th & York for 3 years and they were amazing. They always updated the apartment (new elevators, new rugs & paint in the hallways, new laundry machines, etc). The super and doormen were amazing, they always helped us out above and beyond what their job was. We paid no fee because the management company said they didn’t want to charge a fee to people. Every time we had to call management they were nice and helpful. I wish I could have stayed with Abro forever!

I have been a tenant at an Abro building going on 3 years. Every year they raise the rent while making no improvements to the building or apt. I just called and spoke with a manager about the possibility of getting a 2 year lease. He said he’s unable to do so… When i asked him if they could wash the windows at least he said «we don’t do that». I asked what he could do for me then, as an excellent tenant, to renew my lease FOR THE INCREASED RATE and he started SCREAMING at me that i was being rude and that this is a business not a charity and he didn’t have to take it. Like an honest to g-​d screaming tirade of a crazy person or a toddler because i asked to have my windows cleaned after 3 years.
And if you want to talk about BUSINESS
1) I worked in real estate mgt office for almost 10 years. IT IS NOT NORMAL OR ACCEPTABLE FOR A MGR TO SCREAM AT A TENANT. (this may just seem logical to some people but apparently it’s not to my manager). If a mgr in my office had done this he would have been fired on the spot.
2) My lease is up in Jan… when no one in NY is moving… when we rented it it had been on the market for MONTHS and they had to lower the price several times. If we move out it will once again be on the market for MONTHS and they will be losing thousands of dollars! So instead of trying to make a good business decision and keep me slightly happy by spending a tiny amount of money to clean the filth on the outside of my windows he chooses to yell and call me names.
I’m a reasonable person who treats people with respect and expects the same in return. I have never in my life been screamed at by a business owner let alone someone i pay an OBSCENE amount of money to on a monthly basis and literally does nothing in return. I understand that NYC is an economy that building owners/​managers can pretty much do whatever they want without repercussion but this is ridiculous. DO NOT RENT FROM THIS COMPANY.

I would’ve given them zero stars if I could. I can echo everything the previous reviewers said. So where do I start? I’ve lived in this apartment for 11 years always paying my rent on time and was completely satisfied with the quality of life there until some time last year the building was sold to Abro Management. My lease was due for renewal at the end of June, so they sent me my new lease with the rent increased by an exorbitant amount. This prompted me to seek a property to purchase, so I asked the building manager to allow me to stay in my apartment for another three months while I close on and renovate the property I’d found. This is when the gates of hell got opened: the building manager was extremely mean, rude and disrespectful to me on the phone and said that I can either sign the lease for one full year or leave by the end of my current lease. Next thing I know I receive a letter from their attorney demanding that I vacate the apartment. Lucky for me, I enjoy free attorney services as a benefit from the company I work for, so a very knowledgeable and experienced tenant-​landlord relationship attorney helped me stay in my apartment for the three months I needed to close on and renovate my new home at the same rent rate I was paying while my last lease was still in effect, and I am finally out of there for good. Beware and think twice before you rent from them.

Horrible, horrible, horrible. Single mother trying to make life work and how is it that the apartment suddenly is no longer rent stabilized? In my first year I had an intruder playing dress up. I had to run him out into the roof — no security cameras all this time!!! the world can come into this building even now — solicitors every hour of the day.
The same year I was burgled and so was my next door neighbor; our Macs… gone. I called them asking if they could help out in any way when my apartment was broken into TWICE in one year. Unapologetic person said he ran a business.
— finally security cams but questionable.
Never call the office — bitter, bitter angered and very rude.

Abro/​Buffalo Bill
Communication is not Abro’s strong suit. If you call them, they do not call you back, even if they say something that leads you to believe they will, such as, «we will call you back today.» Similarly, if any conflicts arise, they will not call you, write to you, or have any local employees get in touch, but immediately engage in legal mediation. These are not occasional «hiccups,» but standard company policy at Abro. You are actually signing up with Buffalo Bill from the Silence of the Lambs. «It fixes the problems itself. It puts the money in the envelope.»
There’s a chance you might get a pretty good overworked superintendent who, if you make friends, occasionally handles things that the larger company consistently fails to (since we’re on movies, think «Brazil»). Unlike another reviewer, I feel «luck» should earn Abro no more than one extra star.

Worst. Management. Company. Ever. Their buildings are poorly maintained to say the least. I put an entire paycheck towards my rent (and I make a decent salary) to live in an apartment where everything falls apart and nothing is fixed. Let’s start with the bedbugs. SEVERAL apartments had bedbugs in my building and the issue was left unreported to the rest of the tenants. I heard through word of mouth and was furious. It’s actually illegal to not report multiple bedbug cases in a building. I called Abro and literally was YELLED AT and had to fight with them over the course of several weeks to get preventative treatment to my apartment. I won’t go into detail but suffice to say it was a miserable experience and I had to resort to REPORTING them to the NY Dept. of Housing in order to get a service I should have been offered.
Next, let’s talk about how disgusting they keep the entry way, hallways & stairwells. On multiple occasions I’ve vaccuumed my own hallway. I have had very visible water damage on my ceiling that has become black with what I have assumed is mold growing for several weeks. I have called the Super (and the Super before that) more times than I can count. Every time, they assure me that they will «send someone» to «take a look» and that has yet to happen. I got so frustrated I had an independent contractor come in to look at the damage and provide a quote. Had his quote not been astronomical, I would have just fixed it myself. I’m STILL fighting this battle.
I could go on and on but the bottom line is DO NOT rent an apartment managed by Abro. They are the absolute worst. Calling them is a nightmare because the woman who answers the phone and EVERYONE else you speak to is simply a mean human being. I’ll be moving out as soon as possible.

Yes like the previous person wrote, very rude people, no manners you say good morning or hello and it’s silence, you finally talk to a manager and they do nothing for you. The building I live in is breaking apart in all facets, whether it’s leaks in bathroom into bedroom, mices, dirty bldg, you name it it’s here. I request for a transfer to another apt and the «manager» treated me like straight shit. Been living here for over 8 years, never complained about anything, and this guy makes me out to be some kind of criminal. But hey that’s the way they have to treat the people who pay for their salaries, I get it. Can’t wait to leave out of this shit.

I live in a building managed by Abro and we absolutely love the building. The rent is fair, the people who work there are helpful and kind, and we can usually get our concerns addressed quickly. Another review mentioned negative experiences with people at the management company, which I can echo — usually the people in the office at Abro are very unhelpful. However, the poor service in the office doesn’t necessarily transfer to the quality of life in their buildings. If they could fix the service problem and respond to issues more quickly and reliably, I would have no reservations whatsoever.

Had the same experience as the other reviewer, rude and incompetent receptionist, transferred me before I could get two words in. Called back to see if I’d even been transferred to the right place and instead of listening to me she transferred me again. Never got a return call from them about an 2 apartments I was looking at. The brokers that the Management company uses (RmR Apartments LLC) are equally shady and rude.

This is a horrible management company. When you call, the women who answer are disrespectful, abrupt and take forever to actually respond to or address a problem. I would second-​guess moving into a building managed by this company.