Firehouse Subs

I thought the service was great, the selection is good, and the food was also good, I would put it better than subway if given the option, seemed fresher.

Delicious!!! They have hot subs with great bread and loaded with meat. My favorite is the cheddar brisket. Try it the way it comes. I stop every chance I get when I’m in the area. My husband likes the New York steamer. It’s the way to go if you are a pastrami lover.

My wife and I frequent Firehouse Subs whenever we see them. The sandwiches are made to order, heated and brought to your table. We love the concept and the always friendly atmosphere.

I have weekly chemo right down the street from this location and live about an hour away — I have been dying for a delicious sub lately. I took a drive and came across Firehouse Subs. I see online that many people complain about the «unison greeting» of «1012, Welcome to Firehouse Subs» — while at first I thought they were just calling out someone’s order number, then greeting me, I heard every employee say the same thing to everyone who came through the doors. Before leaving, I asked the manager about it’s significance — it’s a standard real-​world firehouse greeting to let everyone know that someone has entered. I love it!
When I told the young gentleman at the counter that it was my first time there, he smiled and explained how everything works and helped me to find just the right thing for me. I was asked several times by different employees if everything was great for me. Again, I love it!
In just a few minutes, they brought my food to me at my table — using my name… I love it!
I tried the New York Steamer sub — very fresh and flavorful! I love it!
The place was super clean, as well. Everyone was constantly working and the manager (I’m guessing she is maybe the franchise owner?) was interacting with everyone and directing them as needed. I love it!
She told me she hopes to see me back and to please spread the word about them… building brand loyalty — I love it!
I WILL be back — every Thursday afternoon after my chemo appointment… why? Because I LOVE it!
Kudos to the management and staff :) Great concept and great product! I love it!

Excellent service and a wide variety of subs, hot sauce, and sodas. I had the hook and ladder light and thought it was great. Came hot and fresh and could tell the lunch meat was freshly saved and not prepackaged like some sub places. Would definitely recommend it.

I’ll go here occasionally for lunch and really like the beef and brisket sandwich.
Service tends to take just a tad on the long side for a sandwich, which is surprising since the place tends to be pretty low key.

Love this place. Very good sabducted, tons of amazing hot sauces, freestyle machine for plenty of drinks, and very kind down to earth staff. Every location also has cool firehouse décor which is a bonus.

These subs are amazing! The meatball is my favorite. They also have the mixable many-​flavored fountain pop machine. I say try it for yourself. Delicious!

I was really looking to forward to trying this place. Everyone raves about it Maybe I ordered the wrong thing. I got the cheese steak, I was thinking if this takes 10 minutes to make it is going to be fab. Wrong this was one of the worst sammies I had ever eaten. No flavor, no gooey melted cheese. Very little protien. I would have taken back but I was so hungrey. Not sure if I will go back: (

This is a FANTASTIC location, holy cow. My husband were traveling from PA to do a few things in the Cleveland area and needed a quick meal. We saw a busy exit and took it and ended up seeing the Firehouse Subs location there in Woodmere next to the Whole Foods. We had never eaten at one before but had heard really good things. Upon entering the store we were greeted, explained the menu and we ordered. The manager helped us, Dana I believe her name was, and she was so kind. We placed our order and waited a few minutes, and then the sandwiches came to us by a friendly employee. And then, oh my goodness. We had both ordered the Italian sandwiches on wheat and they were HUGE and fabulous. Amazingly well put-​together, perfect seasonings and just the most incredible thing I had eaten in a long time. After about ten minutes the manager came to ask how our sandwiches were. I truly could not have had a better fast casual meal out. The place is super clean, with a spotless bathroom. I only regret that I can’t frequent this place more, seeing as I live out of state! Thank you for a wonderful experience, Firehouse Woodmere!

I went here because I had a doctors appointment in the area. Its an amazing concept that is so poorly executed. First off when i walked in… there was a unison greeting. .I don’t know what it was… everyone talking at once made it almost impossible to understand… something… something… firehouse subs… Another person walked in and got the same greeting. I still could not understand it. One of the men working said, «Oh huh first time?» then sarcastically said «my wonderful manager will explain what we do.» Not exact but close to what he said. He then gave me a menu. I ordered my sub after being awkwardly explained how it works. As I sat waiting for my sub I heard the manager go to an employee. «Hey you could finish putting the bag in the trash can… its part of you know what they call a job» That’s not an exact quote but similar. Joking or not that’s rude to say in front of a customer. I could hear that, and if i think that employee’s are being miss treated it does not make me want to go there. So I got my sub. Looks good… Until I found one blond hair on one Side of the sub and a long blond hair cooked into the cheese on the other side of it. I do not have blond hair. The two men who were working there had short black hair. The two women cooking the food both had long blond hair. One was not wearing a hair net or a cap… VIOLATION. The food was actually good. But the hairs kind of ruined it. Once again proof that, that area seems to miss a lot when it comes to sanitation.