Evergreen Products, LLC

Just The worst. Scroll down and read every real review by all the real users. I say this because it would be virtually impossible to give more than 1 star when dealing with this company. Just try and get someone on the phone. Been tryin’ for 2 weeks already. I unfortunately bought my condo with three of these units already there, so I inherited this problem.

horrific company!!! stay away. products are defective had to replace my unittwice and still not working. service was even worse. rude, disrespectful and inexperience waste of money

Buyer beware. We bought a new construction condo in 2010 that had Evergreen PTAC units installed and they have been a problem for us and most of the other 38 units in the building. In four years, we’ve had to call Service three times. The first year was a leaking unit covered under warranty which was good however since then we’ve racked up over $ 500 in repairs and now one of the units has completely stopped working and needs to be replaced… after just four years!!! The units are so bad that the guys who come out for the service calls will tell you the Evergreen units made years ago were great but now they are made in China and they are terrible. Needless to say now that I have to replace the unit I’ll be looking for a different brand.

I had a similar ‘no show’ experience as previous reviewers. Terrible company and customer service. First it was ‘we’ll call you right back’ to confirm an appointment. They called back four days later. Then I agreed to an appointment time. Took the agreed upon day off to be home, and they never showed. They had even called that morning to ask if 3 hours later would work. No show. No call. This was for a several thousand dollar installation of new AC. Before that even happened I had to repeat my request three times with three different people, providing all measurements and additional details for a quote. All that and they never managed to show up!

I moved into a new condo with 3 PTAC units by evergreen and all 3 have some sort of issue. Additionally, they are only covered under warranty for one year from installation so even though I am the first and only person to have lived in my condo, they were not covered because the unit was empty for over a year from purchase. And to add to the insult I was quoted $ 100 just to make the visit to my apartment to see what was wrong with the units. I would recommend going with another provider that can ensure reliability and a warranty program that actually stands behind the quality of their products.

When I needed to get an air conditioner in my first apartment, I wasn’t sure who to call in Woodside. However, I followed the reviews for Evergreen Products and ended up very satisfied with the service and price. The installer was very helpful and explained to me everything that he was doing so that I wasn’t skeptical about his service and I knew exactly what I was paying for. This is something that is important to me because I always like to know where my money is going! As someone who didn’t know what to expect, I felt comfortable and at ease throughout the entire process. I also didn’t have any problems with my AC unit throughout the summer, and it worked perfectly just as I needed it to for the months of summer when it was very hot. I would recommend Evergreen Products especially to those who are new to buying this type of service.

Do not ever buy one of their air conditioners. We purchased 2 roughly 3 years ago, and both of them have failed (by which I mean completely stopped working) at least twice during that time. One unit caused a large water leak that did extensive damage to our hardwood floor.
The units we replaced were from the late 80’s and never failed in 6 years we had them. The Evergreen A/C’s themselves are lemons, but it is the service that is the worst.
Recently, we had a unit that has failed. Unable to reach anyone in several attempts via phone, I scheduled an appointment online. This requires payment in advance via Paypal. The company took the money, did not call to confirm the appointment, and did not show up. I scheduled the appointment 2 weeks ago and still haven’t had that appointment confirmed or had my original call from prior week returned. I ended up buying a new A/​C from a different company and had to file a complaint with PayPal to get my money back.
Absolutely terrible customer service. I would give this company negative stars if I could.

I purchased a split system A/​C unit from Evergreen. The staff is wonderful. Jimmy came and advised on how and where we could install the unit in our space. He told us all the requirements for the electrician to install a separate line and disconnect switch. The technicians who came to install the unit, Solomon and Vanya, were pleasant, accomodating and cleaned-​up. Everything went very well.
The unit is terrific. Really cools down the space and it is soooooo quiet.
Definitely recommend them.

Wow! Jimmy and Evergreen are the best! Great pricing… lightning fast professional installation… great communication… rapid and dependable service. Jimmy has been awesome. He stands behind his products 100% and has been a pleasure to deal with. He will be my first call for all my heating and air conditioning needs. Thanks Jimmy and Evergreen for a job well done and a very satisfied customer!

They are very profession and excellent service! The call time was faster then expected during this heat wave and they still managed to book me an appointment under a week. Awesome would definitely use this again.

Terrible experience.
I made an appointment with this company and took off a half day of work to make sure I would be home when they came by. I was given a block of time (1−4pm) during which they would come by to service the unit. When 4pm came and went I called the company to see what was going on. The lady who answered the phone said she would check on things and call me back except she didn’t. I called back and she said she was still checking and that she’d get back to me. 5pm comes and goes and nothing. I call back and get no response. So I leave to run an errand and what do I find when I get back? Just a notice from the company saying «not at home.» Naturally I called to complain about the lack of communication but no one called to discuss this issue until I posted a negative review and then it was just to complain about the review! I feel completely dismissed and will never use this company again.

Highly Recommend. Excellent service. Knowledgeable and efficient. Would definitely use again!

I found this company online searching for someone to come work on my AC unit. I called around to other places and no one could come for almost two weeks. These guys were able to come the next day and were also very accommodating with my schedule since I couldn’t miss work. They worked fast and even explained what the issue was to me. No issues with my unit since.

Great Service! The guys who came to fix my air conditioner were very professional and answered all my questions regarding our PTAC unit.
I would diffidently recommend this company.

This company has the absolute worst service of any company I have EVER dealt with. We’ve been stood up once, cancelled on once (for a more important customer,) and have had all around bad service. It has taken a month and a half just to get someone out to look at our air conditioner and when the service guy finally did come he wasn’t prepared to fix the problem even though they’d received a detailed description of what was broken weeks before. The only reason we’re still dealing with this company is that no other company will repair their equipment. The previous owners of our home have left us stuck with them. Rest assured I will NEVER choose them in the future. Save yourself a huge headache and choose ANY other heating and air company.