Koeppel Mazda

What an incredibly frustrating experience. When I signed the lease, I was given options for various types of add-​on insurance for things like wheel protection, windshield coverage and ding repair. I took the ding shield insurance. After some time, we realized that the add-​on isn’t worth it and I contacted the company to get it removed. I’ve now placed more than 10 calls and sent at least 5 emails to various members (plus chatted with the Koeppel Mazda rep online) of Koeppel Mazda over the last few weeks. No one has been able to help me remove the ding shield from my lease, and the ding shield plan company has told me only Koeppel Mazda can make this change. It’s incredibly frustrating to keep having to take time away from work to follow up on this issue.

The service here is was excellent! Salesman Raul Jiminian was great to deal with, very polite knowledgeable he was just exceptional. If you decide to go get a Mazda ask for Raul Jiminian. Thank you for helping me get me Mazda CX-​5. I love my new vehicle could not be happier! Thank you Koeppel Mazda!

Cannot say enough about working with Ronnie at Koeppel Mazda. He took great care of me, followed up with me without being pushy until I made my decision and still follows up with me over 7 months after my purchase. Ronnie saw me in the service center across the street one day and immediately came over not just to say hi, but to see «What was wrong» — he was very concerned — but it was nothing more than a tire issue. I also love my Mazda — feels so much more solid than other cars out there, love my CX-​5. Go see Ronnie at Mazda.

I brought my vehicle in for a check engine light service. It took them a full day to repair the issue and my service appointment was at 7AM so I ended up missing a day of work.
One week later the engine light came back on and I found out that it was a similar issue. This time my warranty didn’t cover the cost because the dealership couldn’t provide enough information to say that the issue was unrelated to the first time the light came on. I was charged approx. $ 400 total and missed two days of work.
A few days went by and my engine started shaking. The engine light did not come on at this point. I called the dealership and asked to speak with the service manager. He instructed me to bring the car back in and he would have a loaner vehicle for me. I brought the car back and after a few days past they finally figured out there was nothing wrong with the car after supposedly running several checks on the engine.
Another week went by and the check engine light came on once again. I called the dealership and asked to speak with the service managers supervisor, Tony Perez. He looked through my history and stated that it is probably the same issue, a build up in carbon in the engine. I asked if I brought my car back for now the fourth time in a month if the issue would be resolved. He said that he didn’t know, however, if i brought the car back I would have to pay the diagnostic fee and any other fees out of pocket. I questioned why I would have to pay all these fees and he stated that «How else are my technicians going to get paid?» He then got very rude and I stated that «How am I going to get paid for the days I continually have to take off from work to bring my car to the dealership and it still not be fixed?» He said thats not my problem and if you’re not going to pay the diagnostic fee then don’t bring the car here.“
That was the end of our conversation. I asked to speak with the general manager of the dealership and haven’t received any response.

Sketchy! Sat down with Francisco ⁹⁄₁₅ knew what I wanted. They didn’t have color I was asking for. Was okay but let me. see car first… see what other options I have. Asked me for all relevant credit info. Comes back and tells me… I am approved… I ask. for my credit terms and he say I. HAVE TO.GIVE 500 dollar deposit!!! WTF!!! I havent EVEN SEEN the car yet… I left… They did a hard inquiry on my credit report 3 weeks later I call to find out what has been done eith my application since they did pull ip my report and again he said I have to give 500 deposit just to find out what my terms would be!!! I Hung up, this place seems SHADY to me

My experience with Koeppel Mazda was great. I came in to lease a CX-​5 for my wife and was looking for a specific model and for the right price. Saiful, the manager, worked very hard, along with Jim Mendez, my salesperson, to locate the vehicle I wanted. Saiful even worked on his day off to track down the car for me. They always answered the phone when I called and delivered the car to me on the day they promised. They made the process transparent with no gimmicks or hidden fees. I would highly recommend Saiful, Jim, and the team at Koeppel Mazda to friends and family. Thank you for making the process so easy and for getting me the car I wanted for the price I wanted to pay.

I use these guys all the time for service and routine maintenance. They have a really nice staff and always do top notch work.

Wish I could review the full process but I’ve never seen a dealership so slow and incompetent. We ended up buying at a dealership in NJ because these guys just couldn’t get our questions answered. It was like they didn’t want to make a sell. My boyfriend and I were buying a car prior to our move to Texas, and while that detail complicates issues, they didn’t seem able or willing to work around that to sells us a car that help us register in Texas. No other dealership seemed to have an issue with it, so I’m not sure what’s wrong with these guys. They were friendly and had a good selection and offered a good price but weren’t making it happen. We have great credit too so who knows. Lost a sell there.

Raul Jiminian was so helpful! He answered all of our questions and was not pushy. We love our new car. He helped us pick out the perfect one for us. We would definitely come back. Great experience!

Dealership is great but their service dept is sketchy. IF YOU CAN AVOID COMING HERE, AVOID IT!
Scheduled a 930 am appt here to get my car serviced. Got there at 920. They checked in my car at 925. Spoke to rep and asked how long it would take and they told me about an hour. So I stayed and waited. Saw more people drop their cars off WITHOUT APPOINTMENTS And THEY GOT SERVICED FIRST!
They didn’t start working on my car until 11am.
Wtf how does that happen? What’s the point of scheduling appointments when they basically service cars on a first come first serve basis. Didn’t leave there till about noon. Not cool. M
Anyone that’s been there knows that you can watch the mechanics work on cars thru the glass window. I’ve seen a few of them drag their feet milking the $ 100 per hr labor charge.
I’M GOING BACK TO MY OLD MECHANIC.

Bought a Mazda 3 here in August. I love it. And I particularly liked working with my salesman, Raul Jiminian. I’ve had occasion to be in touch with him some since then as well, and I can tell you that he’s a straight-​up guy. Everybody I’ve encountered here (I’ve also been in once for routine service) is friendly and professional. It’s a low-​pressure environment. I don’t mind that they’re in Woodside and I live in Riverdale. It’s worth the drive.

I shopped around with different dealers for a crossover SUV. I also sold my car privately and dealt with lots of creeps. So I know firsthand how it can be stressful looking for a new or used car.
After selling my car I was able to go to Koppel.
Javier Francisco was patient, helpful and honest. Jim Mendez was also very supportive.

My worst car experience ever. They had me come in 5 times, twice with a cosigner to tell me that I did not get approve. The sales man that was appointed to me didnt know what he was talking about. They made me feel like I am ready to drive the car out. Really disappointed. DONT go there ever

Buying a car here a year ago was great. Totally confident in the deal, and Ronnie was great to work with.
And I keep coming back for the service here as well… The service prices are completely fair, everyone in the office is amazing.
I can’t believe a car dealership this good is in a borough! I almost went out to LI thinking I’d get a better deal: so not true. The best I s right here in Queens.

Thanks Koeppel! As a first time buyer my mom and I could not be any happier. Our salesman (Castro) was helpful and honest. Gave us advice that would be best suitable for our car needs. We are so thrilled to be a car owner. The process was easier than I thought. The Manager was super nice and made us feel at home.
Thanks! guarantee our family will be repeat buyers!

Koeppel Mazda was amazing I brought a Mazda three not too long ago and some wonderful individual smashed the mirror off. Koeppel did an excellent job of getting my mirror back on at a reasonable price and they also inspected the brakes, wipers, battery. etc just to make sure everything was up to code. But the icing on the cake was when they fixed the dome light that mysteriously came unhinged at no additional charge! It was not an easy task and it took the mechanics some effort to fix that dome light but they did it and now my car looks great again. I will totally go back to Koeppel Mazda the staff was friendly. The establishment was clean and they let me use their Wi-​fi.

Koeppel Mazda made it very easy for me to walk out a happy customer with my brand new CX-​5 Grand Touring.
Javier, the sales associate I met with, was very helpful and respectful throughout the entire process of leasing my new vehicle. He was very patient and attendant to all of my needs and made sure I got the best deal possible always putting me first before anything else. Even when issues arose with the leasing company, Javier saw it through and worked with the them on my behave to get me an approval. It was very kind and generous and I thank him for that.
Overall I’m happy with my purchase for it rose to all the expectations I had. Thank you Koeppel Mazda for your great service.
–Sanjay

Haven’t been back ever since my last visit about two years ago when they put the car in reverse without looking at all the cars behind it. The people didn’t even apologize for backing our car into another one. A friend recently went to this place to get an oil change, & they clearly put more water than antifreeze in the tank. Needless to say, she couldn’t clear her windshield post-​blizzard. Kudos to the guys over at parts though!

Bought my 2014 Mazda CX-​5 two months ago and there have already been a number of issues. Bad battery, frozen GPS, missing parts, etc… I’ve had to take my car into the service center three times so far, which I feel is quite ridiculous for a brand new vehicle. I want to love my new CX-​5, but it’s causing too many problems so far. boo hoo.
However, this rating is for the service center, not the car itself. Everytime the car was taken in to get fixed I’ve had good experiences with the staff, and especially the assistant manager Michael. He has been extremely fair in fixing my car’s problems and was very apologetic even though it’s not really his fault. I’ve dropped my car off in the morning and picked up at night after work with no problems. MIchael was even kind enought to install a roof rack on my car for a discounted price because of all the trouble I’ve gone through with my «new» car.
My father was a car salesperson for over 10 years so I knid of know how the business works. I’m pleasantly surprised at the great customer service I’ve received so far. We will see how to goes on my next visit as I am sure the car will have another issue sometime in the future. boo hoo.

I was raised to believe that car salespeople are a slimy bunch of né’er-do-wells who pray upon the weak like zombies on human flesh. All the accoutrements to ward off bad juju like garlic and a stake would fail to disarm the beast that is the car sales person. Knowing all that I fully expected every effort to be made to lie, deceive and cheat; and that’s just in the first five minutes after entering.
So imagine my incomprehensible shock when the whole process of acquiring a vehicle did not involve Satanic invocations, burning sulfur or three headed dogs not exactly satisfied with a milkbone.
I entered, I looked at the vehicles in the showroom and then I approached someone when I was ready to talk. And the conversation was personable, not high pressure, as we went over the specs of my preferred car. The ever possible hard sell never reared its ugly head, remaining buried in the ditch of stereotypes.
Now I will observe that the whole process took about three hours and for some stretches of time my salesperson disappeared. There were explanations, that he was working on it, which was fine but perhaps the offering of a glass of water would have been welcome. Still, if the only gripe I can list is that I wasn’t feted like a rock star then I consider that win.
Hours later I drove off the lot, convinced that either this was a dream from which I would wake up shortly or that the whole car dealer experience doesn’t have to be horrible.
Two days later, Carlos called asking if everything was fine with the vehicle. My answer was yes and I was surprised by the courtesy call. At this rate I’ll be receiving christmas cards from the dealer!