New Puebla Car & Limo Svc

I use them ALL the time and they haven’t ever once been late. Most drivers are Spanish speaking, but can speak basic English. Cars are always nice and very clean.

I now use them exclusively after abandoning Metro America.
90% reliability which is about as good as it gets around here. They show up on time. Drivers are generally courteous. I’m a paddy with a few words of Spanish which goes a long way. Make sure you agree on a price with the dispatcher– not the driver.
My pet peeve: If taking a cab on the LIE to Manhattan in the morning — if you have an EZPass you get to use the express lane. However, when you order an EZPass car you have a ⁵⁰⁄₅₀ chance of actually getting one. That is generally the fault of the drivers who claim to have one when they do not. In fact, there seems to be one driver in particular who does so. I now turn them away when they do not have one…
Overall: Very happy with them. Even for off hours. I use them all the time.

I have a soft spot for New Puebla — the drivers are always incredibly nice and helpful, especially if you have luggage or lots of stuff with you. I’ve found them to be super reliable, as well — I tend to call right before I need a pick-​up and the car is usually there within ten minutes. If you are not outside waiting, they won’t just leave — the company will call you (or the driver will ring your apartment) to let you know the car is there.
It’s true that the prices are a bit inconsistent, though I’m not very smart about getting a quote beforehand and normally don’t ask until I’m getting out of the car. However, I never feel like I’m being ripped off.
I moved last month and I wish there was a comparable car service near where I live now — I miss New Puebla!

They’ve been fairly reliable for me… but I do speak a little Spanish, which doesn’t hurt, in Queens or elsewhere! They do tend to come a little late if you are ordering them for a specific time, so good to order for 5 – 10 earlier than you need.

They always send a car but it’s always late, and no one ever speaks even a smattering of English. Just because it’s Queens doesn’t mean the whole damn world speaks Spanish! Oh, and they never agree on the price you are told on the phone, since nothing is metered, but they always seem to want exactly a dollar more than what you were told on the phone, it’s so odd. They don’t always have cars late at night, i.e. after 10 PM which is kind of annoying but I found another car service in Queens, so that’s cool.