Monro Muffler Brake & Service

They helped me out when I was in a jam the day before the big blizzard of January 2015!
I left an appointment at 4pm on Sunday, and started up my car only to find the tire pressure light had just come on.
The last time that happened, I had a nail in my tire, and within a few days, I had a flat. So I was really worried that was again the case this time, and I would be stranded in Woonsocket on a Sunday before a big storm… So I frantically Unilocaled tire services near me. The first place I found was closed. But Monro was still open! (For just one more half hour…)
When I got there, the gentleman who greeted me was very nice, and even though they had had an employee injury that day and were short-​staffed — not to mention closing in about 20 mins at this point — he kindly checked the air pressure on my tires. To my relief, we discovered that the air was low on 3 of my 4 tires (a good sign, as that meant it was less likely there was an actual tire leak). Once he topped up the air, I was on my way. The air pressure light went off immediately. And I wasn’t charged a penny. Now that is service!
Thank you, Monro.

I like this location because they are close to me. Even better, they are friendly, provide great service and are extremely affordable. The oil changes never have any hidden costs and I like that.
Being a woman, it is easy to get taken advantage of in a car shop. However, unknown to most, I practically grew up in a garage so I know a thing or two. These guys have never tried to take advantage of me and I’ve had the manager tell me if the job was worth the money or if I could just do it myself. I like that honesty, it’s really hard to come by.
They will have my business forever! Although they take walk ins it’s encouraged that you call for an appointment because then you are guaranteed to not wait as long. I have called before and they have told me to come in that day or I can schedule for the next day. Being open on the weekends is a big plus too.

Affordable, fast, good service. I went for a tune up for my little Toyota Yaris about 2 months ago and was very happy with the service. I will definitely be back for my next scheduled maintenance!

New Management! Completely New and Positive Experience!
I have been a frequent customer at Monroe Muffler Woonsocket for awhile now, mostly because it is really a convenient location for me, mostly for oil changes. I have always sorta secretly dreaded going there, however, because the atmosphere was always really bad. The customer service was terrible and the service center itself was sorta dirty. I always felt like I was a bother when I called to ask for an appointment, that’s how rude the customer service was.
NOT ANYMORE! I called today to ask about some prices on a new battery for my car and a wonderfully polite gentleman by the name of Paul, the new general manager of the location, answered the phone. He gave me a quick price for the battery and when I asked him if I could come in later that very same day he said of course and was very flexible, I could tell he was more concerned with what time was most convenient for me, rather than just getting me to fit their schedule, which was nice.
I came in and the service center looked much nicer! A lot of the grease and clutter which was once there, was now gone and everything looked as though it were operating much better. They got my car right in and I was out in about 25 minutes. Paul was very kind to me from the phone call to the end of my service. I really appreciated it.
If you have gone and had a bad experience at Monroe Woonsocket, I suggest you give them another shot! It is a completely different experience and I will certainly be going back for more services there more often!
Thank you guys!

I brought my car in on New Years day because the heat was no longer blowing out of vents. I was told I needed a new blower motor, and that I also needed new front brakes, rear brakes, and repairs to the tire rod and alignment! I was quoted a price of approx $ 1400 for all of the work. I needed to hold of on getting the rear brakes done which was about $ 600, but scheduled the rest of the work for a few days later when they would have the parts. The manager quoted me $ 162 for the blower motor, he said he didn’t know the exact price but he would make sure the approx $ 800 quoted would be what I paid that day, and he even placed my invoice on the wall so he would remember for when I came back. I dropped my car off a few days later right at 8am (going into work 2 hours late, using my vacation time). An hour later as I’m driving to work I get a call saying the blower motor is actually $ 475 so instead of paying $ 800 I’ll be paying $ 1200. I said $ 400 is a HUGE jump in price and I was told $ 800 would be what I would pay. The man on the phone said they price they quoted was wrong and they couldn’t charge me $ 800 or they’d lose money. He said the lowest they could go was $ 1100. I called my husband, who called the shop. Apparently they told my husband they could lower the price to $ 1000. So apparently for a man the price CAN get a little lower!!! I told them not to touch the blower motor and just do the front brakes, tire rod and alignment. I left work early to pick up the car (using more vacation time), and when my husband, 7 month old baby and I got there at 5:30pm the car still wasn’t ready!!! I had to wait around until almost 7 for the car. After picking up the car it started making a horrible noise, squealing and whirring, a noise it never made before. It sounds like something is stuck in the tire or the tire is flat.
I brought it to another place to have the blower motor repaired. They quoted me a price for that and the rear brakes that was $ 500 LESS than what Monro quoted me, and also gave me a rental car free of charge. While working on the car they discovered that the blower motor didn’t need to be repaired after all, it was something totally different. I wonder if Monro was going to fix the blower motor, charge me for that, and then tell me something else was wrong and then charge me for that too? And they still can’t figure out why my car is suddenly making this noise that it never made before. Anyway as you can see I had a horrible experience, I brought my car in for no heat and suddenly I was out $ 800 and my car is making a horrible noise and I still had no heat!!! Then they tried to raise the price on me by $ 400! I will never go to Monro again, not even if they are the only place open on a holiday.