McDonald’s

Ice Cream Machine broke again, still, more
I just got done leaving a customer complaint at the corporate website. At least 5 times this year I have been turned away from this location due to the ice cream machine being broken. Each time it was after 6PM but before 9PM drive thru run for after dinner treat. One time I called ahead and talked to a employee and asked specifically if they were serving ice cream and was told YES 5 minutes later at the drive thru I was told it was broken.
McDonald’s is my go to fast food choice in general but I think when I am in Wooster I may have to go to another fast food restaurant this one has failed me too many times.

Went through the drive-​thru today and ordered 2 chicken McNugget meals. I paid and went home only to discover we had 2 fish sandwiches. Not gonna fly with kids. I called McDonalds & spoke to Josh, the manager. He apologized & said be would give us the nuggets & also free desserts. Fine. I made the trek back & he not only gave us nuggets but more fries, McFlurries & Holiday Pies. While I was waiting, he got another complaint, via the phone, and handled it with professionalism even though it seemed like a lame complaint. Sure, it’s just McDonalds but it was so nice to be treated with respect and Josh went the extra mile to make sure I was happy. Unfortunately, you don’t encounter many managers like that anymore. Especially at fast food establishments. I’m sure he feels like he has a thankless job but I wanted to make sure he knows how much that impacted me today. Thank you, Josh!!!

Well I was hoping after a few years they would have improved. After standing in line alone for 3 minutes I was rudely helped. And when my order was done they put it on the counter and didn’t say a word. What kind of customer service is this.

Is it possible to «dumb down» an already dumbed down fast food joint?
YES!
Ask for hot sauce here. They will give you mild. Ask again. They’ll tell you that’s all they have. Ask why. They don’t know. Please, this is just too much…
Otherwise? Below average cheap fast food, below average staff & typical McDonald’s décor.
This is not a place you want to frequent.