My request to the sales associate was clear … «I’d like to purchase a sofa today and pay in full. No preference to color or style. Can you show me what you have available in store?» Puzzled he asked what I was looking for. I repeated my request. In a rude and abrasive tone he directed me to the Aaron’s flyer. I thanked him for his time. I left and went to Bob’s Discount Furniture where sales associate Matthew Taylor understood my request and I walked out with a sleeper sofa.