Alexis Bridal & Formal

I found this shop online when I was looking for shoes, so I went to check it out. The woman seemed nice but then became very abrasive. She told me she could get my shoes in 2 days which actually took a week. When you go to pay all the sudden she tacks on fees. I asked how much the shoes were & she said $ 75. Which was already more than I wanted to pay, but I needed them asap. Then when I was paying she said it was $ 20 to dye & $ 10 for shipping which I wasn’t getting them shipped I was picking them up in the store & then tax. The total came to $ 111 and change. I left & was so confused. When I called her the next day to ask why I was charged shipping & tax she told me she was helping a customer & to call back. Very rude to work with & way over priced compared to other shops. I am one who likes to support local businesses but I would never recommend going there to anyone. I didn’t even go back to have my shoes dyed there because I was so turned off by the way she treated me who was a buying customer.

My daughter found her beautiful prom gown here, along with a shawl and shoes. The dress needed to be altered, so it was to be picked up a week later. With an extremely busy schedule I forgot, still plenty of time and this was paid in full. The owner called my home and blasted me «What kind of a mother forgets to pick up prom gown?» I apologized and picked it up later in the week. The night of the prom I was adjusting the corsette and the entire dress was crooked. We made the best of it, but clearly the gown had not been altered, or altered poorly. I asked my daughter how she marked the gown that day with pins or chalk and she said she tightened the sides with her hands and said this is good. There was an additional charge of $ 70.00 for apparently nothing. She is a difficult woman to even speak with. We will never go there again.

Yikes. Trying on dresses here was a strange experience and I don’t recommend it. I wish I had read the 14 «unrecommended» reviews because most of them sound spot-​on, but I didn’t see them until now, they’re hidden for some reason! The owner would only let me try on the dresses by putting them on me herself, always over my head, so my hair kept getting completely messed up… Not to mention she saw me half naked every time she went to put a dress on me or take one off me! I’m not a modest person by any means, but it was just so strange given that anywhere else I’ve gone, I’ve had privacy, a nice warm fitting room, and have been able to step into the dresses myself and THEN have someone zip me up/​clip me up. Between trying on dresses, I had to stand in the freezing cold fitting room, in only my undies, I thought my toes might fall off! She also didn’t listen to what I wanted, wouldn’t let me touch the dresses (because my hands might have oils on them.) and was just very abrasive in general. Even if I had found the dress of my dreams, I could never imagine going back. The store is also very messy. There are also menacing signs in the fitting room– one saying there is a $ 30 fee for missed appointments, I forget what the other one said. Just a very strange experience, compared with the other lovely shops and owners I’ve encountered in my search for a wedding dress!

I would not recommend going here at all! I stopped in because I was next door for lunch. I wanted to simply look at what types of hair pieces they had. The woman behind the messy counter tried to shove a tiara down my throat even after I said I was sure I did not want one. She said, «well in my opinion I think you should have one.» She then tried to get me to purchase three other headbands when I declined, because they were nice, just not what I was looking for, she prompted, «what’s wrong with them. They’re beautiful» in a tone as if I was refusing something she handmade especially for me.
Just not at all the type of service I would expect from a bridal shop (or any retail for that matter).

I was in the Chandler neighborhood about a year ago and decided to poke my head in the door of Alexis Bridal, just to see if they might have a gown for me. I’m an older bride and wanted an understated gown, but I wanted a wedding gown for sure. There, I met the owner, Helen, who was entirely attentive and helpful. She invited me to come in and proceeded to pull about 5 dresses from her shelf that were elegant without being ostentatious. I think it was about the third dress I tried on that I selected… it was as though it was made for me! I decided I wanted it, but it was a good year from my wedding, and I had no currency or credit card on me, I was afraid she wouldn’t hold it — but I was wrong. In fact, I didn’t get back to her for a full month, and she stored the gown for me until I went back. She said she could make the necessary alterations closer to my wedding in the following year, and asked me to come to her about a month before the big day.
Prior to my wedding earlier this year, I did go back to Alexis Bridal, but because of a death in the family right around a month before my wedding, I could only give Helen three weeks to alter the gown. She had to alter the bodice and the length — and I was concerned, knowing how busy she was, in the height of prom and wedding season, fearing there might not be enough time for her to complete this task because of my own tardiness. Yet, Helen was calm and gracious, despite always having other customers in the store whenever I went in for fittings — always reassuring me that the dress would be ready… and she made good on her promise. She did a beautiful job from beginning to the end — after three fittings, including the try-​on the day I took it out of the store for my wedding… it was perfect. If beauty is in the eye of the beholder, there were 90 guests on the day of my wedding that attested to how lovely and appropriate this dress was for me — length, cut, and style. This is also really evident in the wedding pictures which we now have in our possession.
To me, Helen is a gifted dressmaker, and a sound judge of what looks good and works for the particular person who has the pleasure of entrusting such an important event to her charge. She is a credit to her profession. I would highly recommend her and Alexis Bridal to any prospective bride, parent of a bride or groom, or prom-​goer. I have not asked her yet, but I hope she does alterations in general because I would bring anything I had to her in that regard. Thanks, Helen.

Updated review:
I had another seamstress fix the work that Alexi’s Bridal did to my bridesmaids dress. She managed to repair my dress! So all was not lost, thankfully. I’m now disputing the alteration charges with Alexi’s, because I paid a lot of money for absolutely nothing.
The seamstress who fixed my dress told me that the alterations previously done to the dress by Alexi’s Bridal were very bad, and it was barely salvageable. She had cut hems and left no allowances to go back and fix mistakes.

WORST CUSTOMER SERVICE EVER!!! End result: I drove one hour and 20 minutes and HELEN, the owner, would not let me try the gown on.
I called Alexi’s trying to find my dream dress, as seen on the web, to try on; I had tried 15 boutiques that carry this gown maker before her and no one had it — I was quoted a price of $ 378 to have the gown. ordered. I told Helen this and asked what her price was. She said «More than that» and refused to quote me a price over the phone. SO I said I would come in and try the dress, get her price and hopefully be able to work with her.
Helen was surly, rude and mean, stating she was «exhausted» with people trying her dresses and then buying elsewhere. Her price was $ 455 and she refused to make any kind of deal with me, despite me telling her several times that I was willing to work with her on the price. Then she said if I wasn’t going to buy the dress from her she would not let me try it on. Unbelievable.