Avis Rent A Car

Terrible customer service! I made a reservation for a 12 passenger van more than 2 weeks ago and had the online confirmation number and email available. When I walked up to the counter, there was no one there. About 2 minutes later (not a bad wait at all) a young Asian gentleman came over (no name tag) and his first words to me were «Yeah, the flight is cancelled.» I was puzzled by this and he saw that so he repeated himself. I said I wasn’t here for a flight but did have a van rental reservation. He asked me for my name and I gave it to him. After about 30 seconds I said «I also have my confirmation number.» He abruptly said «Yeah, I have it here». He then asked me how many passengers. I told him I booked a 12 – 15 passenger van, when he cut me off and said «I KNOW… How many passengers DO YOU ACTUALLY HAVE?» With more rudeness than I have seen in a long time. I responded 12. «We don’t have your van.» was the response which was odd since there were 2 Full size passenger vans in the Avis lot. Thank goodness for the Thrifty Rental right next to the Avis one because they took care of me. I had a bad experience with Avis at the Sears in the Auburn Mall and thought it was a «one off» experience and was happy to try them again. After this, I am all set with Avis.

Overcharges are outrageous! It wasn’t a deal after all. I ended up paying almost double $$$.

Good service at the Worcester Airport. Rented an SUV online and prepaid for 1 day. Friendly, quick service, clean car, and quick return. No complaints here.