Bellisimo European Day Spa

0 stars if that was an option! This was the worst massage experience I have EVER had! First of all, the rooms all have sheer white curtains so the dim relaxing rooms that I’m used to were already out of the question. I asked the middle aged brown haired distressed looking woman (who was doing my massage), if there were any rooms a little darker so that I could relax. and her response was «well most people appreciate the natural light. I guess that’s just what makes us different.» I overlooked her attitude, until she started doing the massage with some dry lotion that they use, which was not a nice feeling at all. After about 10mins of that, I asked if she had any thicker cream, so she switched it. Then getting to the lower back, she starts holding 1inch sections of my skin and pinching them for about 10 seconds a piece. At first, I let her do her thing thinking maybe it would benefit me somehow, although after having years of massages I never had anyone do that. So politely I asked if we could just move to the upper back. She said «I was getting there» with more attitude. And then tried to tell me I just have «too many trigger points». I said well honestly it just feels like you’re pinching me. She then went on to say «well I’ve been doing this for 10 years». I said okay well its just not what I’m used to. Needless to say the rest of the massage was not good at all, and to top it all off, my friend that accompanied me overheard the woman telling her coworker «obviously she’s never had a deep tissue massage before. she was a fucking lunatic.» My friend confronted her, as I was in the changing room. When I came to the front I asked her to call her manager, and she said «I’m not going to do that.» She thought comping my massage was sufficient, but being a salon professional for 10 years I have never seen or experienced that type of treatment/​behavior! I spoke to the manager on my own days later and all she said was that she was «speechless» and would «investigate». My only intention of this is to inform any potential customer before having the same horrible experience that I did! Do not waste your time there!

Very unprofessional establishment. I was made incredibly uncomfortable from the start. I’m 18 years old, and decided to get a bikini wax before a vacation, and the woman who provided the service prompted me with, «Are you the one getting the bikini wax?» in the lobby. I’m quite young, very conservative, and haven’t really gotten the service done very often, so I was visibly a little antsy. After going into the back room to receive the service, she was very pushy and stern when it came to where she wanted me on the table, how she wanted my body positioned, etc. She began to prep me for a brazilian wax (rather than a bikini wax), which I was very unprepared for mentally. Obviously very uncomfortable, I told her that I was only getting a bikini wax, and she rudely said that I was wrong, and it was written down in the book that I was supposed to be getting a brazilian. I told her that this was not the case, and she agreed to continue the service the way I wanted. I was a bit squirmish and in visibly in a lot of discomfort, but she completely disregarded this, and I seemed more like a burden than a paying customer. She finished the service in 5 minutes, and she did an extremely poor job. The receptionist asked how it went, I told her I was incredibly uncomfortable and would not be returning, and she replied with «Oh, too bad.» Huge waste of money, and I still feel like I was violated.

Can I leave 0 stars. I don’t really have a lot to review other than the fact that I have called 8 times to try to make an appointment. Only reason I was switching from where I usually go is because I have a gift certificate. Guess I won’t be using it seeing no one ever picks up (regardless of my calling at multiple times during different times of the day) nor will anyone return any of the messages I left. I’ll happily take my money elsewhere and the gift certificate can go to waste. Crap customer service. I bet Tu Moda will call me back!

Joelma is amazing. I have tried several spas in the area and she by far provides the best facials. She takes her time and listens to your concerns. Today was my second visit with her and I can’t wait to go back.

I have been going to Bellisimo for over 15 years (and before I can remember with my mom) for facials, waxing, and laser treatments. Bella takes great care of me, she is caring, honest, and trustworthy –no matter the state of my sensitive and acne-​prone skin, she tries her hardest to improve it and gives me instructions on how to care for it between appointments. The salon is exceptionally clean and I feel comfortable and relaxed every time I visit! I also have had several massages with Melanie that I have enjoyed! I highly recommend Bellisimo and I travel from Boston for regular appointments!

I come to Bellisimo to see Cveta, her facials are the best! It is on the pricier side, but if you can afford it — get it with Cveta! She is very experienced and keeps her knowledge up to date with the modern technology and products.

Bella is great. I’ve been going to her for 5 years and she does great facials. I had a bad problem with adult cystic acne and she’s the only one was able to help me and get it under control. If you are looking for someone who will sugar coat the truth or just do light facial massage and masks, this is not the place for you. If you want results, then you do need to see her. Yes, her products are pricey, but i always follow her recommendations and her products work. She tells you the truth and how things really are and if your skin care routine is not great, she will be honest about it. The facials can be a bit painful becuase they use these tiny needles to prick the acne if needed but that’s for extraction purposes.

Awesome Pedicures and Bella does the best waxing in the city!

In honor of her 90^th birthday, I scheduled a mani/​pedi for my mother-​in-​law and her (92 yr. old) sister. Eve and Mary treated these ladies so kindly and went out of their way to ensure they had a good time which they surely did. They were also very careful in asking if there were any medical issues they ought to be aware of before proceeding.

Moving to Worcester from LA, I had a waxing studio I was comfortable with and I wanted to find one here. I only found one place that uses hard wax. So I came here for a wax and my person was very nice. However, this place is ridiculously overpriced. I paid $ 45 for an underarm wax, which i usually pay $ 15 for at a great place in LA. Don’t come here unless you have a lot of money to throw away.

*UPDATE* I was recently contacted by the owner who apologized for my experience and informed me of corrective actions that have been taken since that day. If I lived in the Worcester area I would give them another chance. I recommend going to this spa, giving them a chance. If you have a bad experience say something, as I believe that they would correct the issue.