Edible Arrangements

We ordered an arrangement last minute for boss’s day (our fault really). But it was ordered first thing in the morning and was sent out for delivery at 10:30am. The driver called me at 2:45pm, saying he was here & wanted to know what floor. I told him it was all one floor, went outside, no one was there. The driver barely spoke English so he put me on the phone with a random person. Turns out the driver typed in the wrong address & he was on the other side of the city.
When it finally showed up after 3pm, we got a laugh. I ordered the boss’s day balloon bundle and what did the balloon say? «Thinking of you» –_​_​_​– I get we ordered last minute & maybe they ran out of boss’s day balloons, but I feel they must’ve had something else more appropriate.
Next time I’ll definitely pick it up myself or just avoid this place all together.

If I could give zero I would. Ordered from them for my girlfriend’s birthday. They delivered the completely WRONG arrangement (different person’s name on it and everything) Spoke to“HQ” who got me in touch with the delivery store (if you can call it that) who PROMISED to deliver the CORRECT arrangement TODAY WITH am added gift to «make up» for their massive fuck up. It is now 1030pm and STILL no delivery. I’ve NEVER dealt with such unprofessional customer service. ANYONE thinking of ordering from this (or any other) location…save yourself the MASSIVE amount of money and hassle and DON’T.

Poor customer service; driver was doing 55 on lake ave Worcester. Almost killed someone. Called to complain and she said she already knew who it was! I have ordered once threw this place & had to get a refund because they failed to deliver my arrangement 3 times in a row. You really need to think about this place before you go here! Not worth it at all!!!

Terrible customer service! Got a message that I had an arrangement to be delivered. I called within an hour of receiving the message and they couldn’t find my name. Said they would call right back. Got a call the next day. I was Told my arrangement would be delivered Friday or sat. Ended up getting it Monday. Even better– I requested it to be delivered after 3… they showed up at 2. And to complete my horrible experience– the fruit was tasteless!!! Don’t let a thoughtful generous gift be ruined by this location!

My order needed to be canceled due to their delivery problems. I was told this happens all the time. I was so disappointed my gift was ruined. Use any other company — not Edible Arrangements and not the Worcester location. The only way the manager will get the message is when they have go out of business due to lack of business. Wish I had read the reviews first as I would have done something else.

Not trustworthy!
I ordered a hello kitty arrangement placed the order at 3:39pm and was assured that it would be delivered today (they closed at 7pm). I just got back home from the hospital visiting my daughter and no delivery was received from them today.
I wonder if they will bless her with its presence before she is discharged tomorrow!

I wish I had read the reviews before using them. Whomever is running this franchise location is incompetent and shouldn’t be attached to this product’s name.
They messed up my order and basically ruined the gift — it was for a specific milestone birthday and they forgot the birthday numbers. The option of the birthday year carved in pineapple was THE reason I selected this gift over other deliverables.
When the recipient didn’t mention «oh, the numbers are so cute» or something to that effect, I had to confirm whether the numbers were there or not, have them take photos, etc. Ruined the entire experience all around. There was nothing special about receiving $ 70 worth of fruit on a «special» birthday without those numbers!
I called the Edible Arrangements main number to complain and they said a manager from the store would call me back in 48 – 72 hours. No call came, so I eventually called them. The person taking the call said the manager was not available but she would assist me. She wasn’t apologetic but offered to remove the cost of the numbers. I told her that wasn’t enough to compensate for the ruined gift, so she said she’d send me some gift certificates. I figured I’d see what the certificates offered before escalating the situation further.
Two weeks went by and I received no gift certificates. When I called the main number again to further report the situation, I found out that the supposed certificates were for use in THEIR store location — although I am 400 miles away. I then requested a full refund and was told the store manager would call me, since only the franchise itself can issue refunds.
I still have never received a call from anyone at this location, and suspect I never will. Unless a full refund occurs, I won’t be ordering any Edible Arrangements in the future — for personal or corporate gifting — since the main organization doesn’t cover for the incompetence and poor customer service skills of their franchisees.

I purchased a Mango arrangement with chocolate covered strawberries for pick up at 10am (it also came with a free 12 pack of assorted chocolate covered fruit). I arrived at 11am and they said it was not ready and the woman at the front desk said she had to bring in mango that morning so that’s probably why it was late. OK — but it’s 11am, not 8am. I was then given the arrangement 5 minutes later by the manager — OK not a long wait. I also received the assorted chocolate dipped fruit that came with the order. I delivered it to my husband for our four year anniversary. When he opened it I found that there was no mango (they replaced it with cantaloupe) and the assorted chocolate covered fruit was not the apples, bananas, and strawberries we expected, but instead just strawberries (my husband really likes the chocolate covered bananas, but they didn’t include those). Worse, the first chocolate covered strawberry my husband picked out had mold along the edge of the chocolate covering. Gross. The rest of them looked OK, but ugh, that’s awful considering what you pay for these arrangements.
I called the Worcester store to let them know I was annoyed about the mango and they said they would make a new one and deliver it to him. They didn’t get it to him until the end of the day and my husband had already left so the secretary took it. Total disappointment.
Poor service for the money paid.

I wish I could give zero stars, because I got zero from this business. I ordered two arrangements for a funeral for a member of my family and was assured they would be delivered to the church by 10:30. They were never delivered and I didn’t receive a phone call til 3:30, with the lame excuse the delivery truck had a flat (it takes 5 hours to fix a flat?). They had the nerve to ask for another delivery address because the church was closed. I explained the funeral was long over and to cancel the order and return my money. The girl on the phone said she «didn’t have authority to cancel the order». I can’t believe I have to deal with this crap on a day filled with grief.

My fiancé picked up an order from the Shrewsbury St location and surprised me at work!
However, the melon was no good… I didn’t want to say anything to my fiancé because I didn’t want him to feel bad. So not knowing which location he used, I called the Grafton St one.
Even though my name was no where on it, they looked up the order and offered my a credit for the entire amount or a replacement order which they would deliver.
I opted for the replacement, which they delivered on Valentine’s day and to top it all off, they sent a bigger arrangement.
My fiancé ordered one last year and it was amazing. I am so impressed by their customer service, they made me a customer for life.

Quality product and great customer service. My little niece was in the hospital (sad– face) and I wanted to send something fun to cheer her up. She was only there for 2 nights, so by the time I got online it was a bit last minute since I knew she’d be discharged the next afternoon. It was after business hours when I placed the order, so I left a little note asking if it could be a priority delivery. They delivered it at a little after 9am the next morning! My niece LOVED the chocolate-​covered strawberry bouquet (which she proceeded to eat for breakfast). Also, I realized later that they’d neglected to deliver the little bear that I had ordered to go with the arrangement. I called the company and a driver dropped off the bear to my niece within the hour. Again, really appreciated the great service and attention to detail.
One of the things I liked most about this company as a busy working gal — you can accomplish everything online without having to get on the phone. This seems like it should be pretty commonplace, but I’m not just talking about placing the order. They replied to my emails in real time, verifying that they could do a priority delivery and straightening out the whole teddy bear incident. I just love dealing with companies where it does not feel like your email disappears into cyberspace when you send it. Great job, I will be back!

So, unfortunately my Dad is (or was, depending on when you are reading this) in the hospital and being a working girl and him being some 50 miles away, I couldn’t go and visit him. So I decided to splurge a little on him (he deserves it) and give him a small arrangement from Edible Arrangements.
The website is absolutely fantastic. It checks availability for you in a particular store and let’s you know when they can deliver it. I wanted to have it delivered that day, and fortunately was able to have it delivered. They have a handy option that tells you where the arrangement is going, like for example, a hospital. So, I put the order in. What sucks is that the delivery fee is a whopping $ 12! That seems a little much, no? Good thing I had a $ 4 coupon. Oh well, I think, it’s for my Dad.
So after I put in the order I get a confirmation in my e-​mail that provides me with the information for the store. I give them a call and asked them if they could change something on the message card I sent. I also wanted to make sure I put everything correct on the order. The girl was extremely nice and helpful.
I called two more times just to ask when it would be delivered. Businesses get delivered first, then houses. The first girl was really nice, the second one was more brisk and curt. Eh, I get paranoid about things like this so whatever.
My Dad got the arrangement with no problem, and he really liked it!
I’ve previously gotten arrangements from this location before, and the actual store is really small, with some pre-​made arrangements, but mostly they are made to order. I don’t mind paying a little more for something like this because it’s better than flowers for numerous reasons: 1) It’s prettier 2) They don’t need water 3) They don’t die 4) They taste a whole lot better than flowers. So if you want a different idea than flowers, go the Edible route!